[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
When does the $35 Black Friday deal expire?
I want to buy the $35 a month 20gigs package but it looks like you can’t buy plans until you have your SIM card. I ordered the SIM card but it may not come for several days. Does anyone know when this plan expires or how I can lock in that rate befor...
Resolved! Log in problem
When I try to login in to my account. It says page under matinence.
Resolved! Using Airalo Abroad
Hey everyone! So I’m going abroad in a few months and decided to plan ahead. As many of you know, PM doesn’t have data roaming (besides the US) so I was looking for eSIMs. I stumbled upon Airalo on tiktok and it looks like a decent option especially ...
Credit Card no longer accepted for my daughter’s cell plan payment
PM will no longer accept my pre-authorized credit card payment for my daughter’s cell plan renewal.Any idea whats going on? I have been trying all day and now her account is suspended.
Resolved! Data not working
I’m using Iphone 13pro, everything worked fine before. I had a trip in another country and removed PM SIM card during that period, after putting it back in after the trip, I got issue with data. I can make calls and text messages, the 3G is displayed...
Resolved! No SIM
Hello Community! I activated an account with PM today for the first time and several hours have passed where my phone days "No SIM". I have tried everything I can and my partners SIM card works just fine (they just signed on with PM today as well). A...
SIM not supported
I just purchased an iPhone 13 and it says "SIM Not Supported upon" setup. Here are more details it provides "The SIM that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currentl...
Resolved! Unauthorized message when logging in
When I try to log in as usual, it comes with a message saying unauthorized. Any tips to resolve this? How do I speak with a customer service agent about this? Thanks!!
Resolved! Touble getting my number ported
Been waiting since Saturday to get my number ported so I can use my phone and still haven't heard anything I really need my phone as I am always outside in the woods
I want sign in. Add-on option
I want sign in. Add-on option
Resolved! SIM card problems
It says no SIM card but I have mine in. I have tried all your suggestions from the computer you have but nothing seems to work; therefore, I was wondering what I should do. Thank you
Resolved! 15GB for $40 promo
Does this plan expire at some point, or is it a permanent plan on your account if you change your plan to it?
Resolved! I bought a sim card plus 2 vouchers...
I bought a sim card plus 2 vouchers, I want to activate my sim using my vouchers as payment but it doesn't give me the option and I can't create an account either... How do I do this???
Resolved! failed port
I am trying to port my number from zoomer, but it didn't like the IMIE and failed. I got a text message from PM saying that port has failed and included a link to chat with an agent but the link doesn't work. is there a number I can call to re-initia...
Resolved! I did not received my new cards
I ordered 3 new sim card more than a while ago now and I dont have them yet. Its been more than 10 working days. How do i get in touch with someone from PM to see about my order?
Resolved! Can't Activate Account
There was a problem activating my account so you told me to submit a ticket here, not sure what I am supposed to say...
Resolved! iPhone 7 Plus 4G
I recently signed up for 4 G but my phone says 3G. Can I assume settings need to be changed? How to?? Thanks
Resolved! Still waiting for Koodo phone number to be ported...
I activated my SIM card today and requested to have my phone number ported from Koodo at 2:00 pm. Koodo says they approved the porting then cancelled my Koodo account. When I spoke to Koodo rep, he says the number is showing as 'dormant'.Public Mobil...
Sim code unlock
I have transferred my sim card to an iphone 8. What is the Sim code to get into the phone
US Roaming
I had some issues when I purchased US Roaming. After purchasing another 10 days (I have the receipt), it was never credited to my account. I had no choice but to re-purchase (It was applied immediately). I submitted a ticket on the morning of the ...
Resolved! Tracking details for sim card order.
I placed an order for sim cards for two yesterday.My delivery expectation was also calculated to be within two business days through Canada Post.I was informed that the tracking details will be sent by email to the email address that I added to the o...
15 GB - 4G Canada wide, unlimited plan still available?
Hi I am wondering is the Canada Wide - 15Gigs - 4G plan still available? My friend joined this plan: And this to me is better as it has no end date, so it will always be that same price, rather than 20 gigs for $35 plan that lasts for 15 months, ...
Resolved! Public Mobile took away my 2GB before in the 7th of the 12 month (deal I signed up for)!
Hi,Every month I get 3 GB total (1GB + 2GB). It was a $25 monthly deal I signed up for back in March. I noticed I am having no Data after my 1 GB is used up. What is going on Public Mobile?!
Resolved! Voicemail not accessible
Tried pressing 1. "Hi, public mobile here. Sorry, your call cannot be completed as dialed..."Tried *86 - same thing...
Resolved! Cannot Make Outgoing Calls With Unlimited Provincial Calling
I have a plan with unlimited provincial calling but almost every time I try to make a local call I get a message that says I am out of minutes. Once every ~15 times or so I try an outbound call it works. I am in Ontario with a 343-XXX-XXXX number if ...
Resolved! Plan did not switch over.
I had selected the $40 for 15g to switch over on my next payment. I just checked and it didn't switch over. How do I get this rectified so, I don't have to pay double?
Resolved! Switch plan
Hi all, I am on $40 15GB plan joined around Halloween. Can I plan switch to the black friday promotion $35 20GB? I can go to the change plan and put in the promo code, but will the system grant me the $20 discount from $55?
Resolved! SIM card doesn’t fit?
I ordered the Public Mobile SIM card through Amazon and it doesn’t fit in my iPhone 10. This is puzzling. Any suggestions?
Resolved! Data Service Not Available
Hi,My credit card was expired and I wasn't aware of it. My service was suspended.After I updated my card info, and pushed the payment. It said my account is back to active in "My Account". But my service is still not restored. I tried turning off/on ...
Resolved! phone rebate
i received an e-mail on nov 15, the e mial stated 60$ off for an samsung a13 rebuild 259.99 to 199.99. i clicked the link and bought the phone, i was charge 259.99 not 199.99. I also did not receive the free sim card in the box.thanks
