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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Remove my account and autopay.

Shoutout to mod team

As this glitch with the us roaming add-on will be an ongoing issue, the mod team is getting quick with my adjustments at the end of the 10 day limit period. For this month I want to give a shoutout to csa Brenda for resolving my issues. thank you do...

Voucher worked but account still deactivated

Just topped up ! Have over the amount in my account ! Still no service how do I get it activated ? Please help ! Thanks

Resolved! Umidigi A9 Not on cell phone list

Hello - I just bought a Umidigi A9 on Amazon and I see that it is not on the list of cell phones that are compatible with the Public Mobile network. Is this because it is a new phone and not yet listed on the PM network. Will I still be able to acc...

Resolved! Referral code for 10 dollar credit

Hi, Dear, I have used my friend's referral code when I signed up with Public Mobile and it says it will be used in the next bill. However, when I open my account today, I do not see the credit in my account. What happened and how to fix or need wait...

Resolved! Constant SMS (Text) Issues In Last 2 Weeks

Hi there, It seems for about the last 2 weeks I am having text issues. I am experiencing: 1) 2FA (2 factor authentication) from multiple services are taking an extremely long time to be received. 2) Sending and receiving text are delayed, or fail. ...

Not receiving sms confirmation codes

Resolved! Not receiving sms confirmation codes

Hi there! i recently switched over to public mobile and it’s all been great except for this one thing. When I try to log into an account and it tries to send me a verification code through my phone number, it never shows up. I’ve tried the SIM card i...

Resolved! Cancel auto-pay

Hello there. I opened a phone number for my dad in July. I signed up for auto-pay but haven't registered for the online self-serve account. Now, my dad went back to Asia and took the SIM card as well. I need to cancel his number but since it requires...

Resolved! Promo Code

Hi evryone,i activated my new PM sim yesterday.After opening the account i tried to use the promo code for getting 2GB bonus.My plan is 35$/month.In email i got that i am eligible for this offer.But the promo code is not working.Can you help me?

hi

trying to security question to verited my email help

Resolved! porting

I installed my new sim card before having my number ported and existing service cancelled. I have reinstalled the old sim card and now still have previous service. How can I rectify this situation .

Resolved! How to add a second public mobile phone number to My Account

I have two public mobile phone numbers, how can I have them both under my one account.

Re: speaking with a PM agent

With PM everything is online and if you want to speak with a costumer representative, you have the option of Simon who can answer any needs you might need to know. However if he isn't able to help you with what you need then Simon will direct you wit...

Porting number

In order to port out your number you must have time on ur active Sim card. Even if your Sim card is still active but your balance is at 0 and your phone is currently not able to receive SMS messages then you cannot port out your number to another car...

Resolved! $0 holiday 2GB gone?

Does anyone know if there was a time limit for the additional data offered for the holidays? One of my daughters accounts still have the data, the other one it is missing now. Thanks!

Resolved! Making a Payment

What happens if I get ODSP (Disability) check on September 30th but my phone is due September 18th..... and need my phone to call into court if I don't call in I can end up in jail for a Breach.....

Refund for auto renewal

I was paying through my US debit card since I didn't have a Canada's debit/credit card. However, I recently got one. I see that auto renewal was processed today, and was charged to my US debit account. I have now removed the US card and added Canada'...

Interesting message...re Bravos!!!

Resolved! Payment Date Changes

I started with my payment date being the 25th of every month. It then proceeded to change every couple months to one less day. I am now at the 21st of every month, therefore not completing a full 30 day cycle and paying earlier than I should be. Help...

Resolved! Cannot make payment with voucher

I purchased voucher from Superstore yesterday, tried to enter it as usual before I left the store, didn't work. Went back 3-4 hours later and tried again. Still didn't work. Superstore gave me a new voucher to try but it also didn't work. Now, a li...

My account is showing suspended...

I click to reactivate my current plan. I put enough money through to cover the cost. When I now click to pay the 'amount due' a red message comes up saying 'Your account has already enough balance.' I've tried logging out and in etc etc, I've looked ...

Resolved! Sorry, we’re unable to verify your email address.

I tried to login my account and it doesn't work. So I tried to do "Forget password" but it keep saying "Sorry, we’re unable to verify your email address." Even thought I entered correct email address. Please help. I need to login asap.

I added funds to my account money is gone n i now i dont have a phone for work

Help !!!

Payment Challenges

Tow months ago I registered a new credit card to my account and set up for auto pay. I have been using auto pay for a number of years now and have not had an issue until now. For the last two months I am being notified that my account is suspended ...

Changing my plan

I was wondering if someone could help me with this.I joined up with Public Mobile sometime around February of this year and there was a 5GB promo with activation of your service with any plan $25 and up. I still have said data bonus completely untouc...

10$ reward

Resolved! 10$ reward

I did not receive my 10$ reward, i has been refer by a friend