[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! US Roaming calls not working
Hello,I have a voice add-on that is not working. Currently the phone is in NY, but voice is not available. The data plan is OK. Is there anything that needs to happen in order to activate the voice calls? Some phone settings? My phone is Android, Mot...
PM $40 15GB plan seemed like a good deal, not so much anymore
Wonder if PM is going to lower the price even further as Fido/Koodo has $30 for 20 GB. Koodo even has it for $25 on a second line. And that's for LTE data speeds...Those that are paying $40 in the big PM thread on RFD should be up in arms and push fo...
Resolved! Data usage
I am having trouble understanding why I see a lot of data usage on my account around midnight when I am asleep and my phone is connected to WIFI in our apartment. Any explanations would be greatly appreciated.
Resolved! Rewards earnings
Hello, I joined PM last month on the $40 plan. Since I used a referral code, this month's renewal cost me $15 less. However, I only received rewards on the $25 instead of my $40 rate plan. Is this normal? Isn't it a little misleading to name it "10%...
Resolved! Information
Hello ,Can you please tell me if Public Mobile Sim card works on Apple iPhone.Thank you and regards.
Resolved! I want to give my number to someone else
I start a new job on Monday. My current job involves having my cell on me and about 70% of my calls are work related (customers calling). Currently I work in a very small company, there's 3 of us. All the cards, signage, etc has my current number on ...
Resolved! Upgraded plan not showing in account
Upgraded my account to the 15gb $40 plan on the 17th. Account still shows old 5gb account despite the plan dates changing. I don't want to be billed for overage charges. What's going on here?
Topups
When it says your current plan goes from the 25-24 is it supposed to reset on the 24 or at midnight of the 25?
Resolved! Add-on while travelling in US
Hi:I have used add-on’s while here is US but now while topping it up for another 10 days it’s saying complete with purchase from the cart but it doesn’t update to say I have 10 more days. I have added 40.00 in available funds even though I have used ...
Termination of phone service
My mom unfortunately passed away last week. I need to terminate her service on her phone. I cannot get into her account. How can I go about doing this?
When does the $35 Black Friday deal expire?
I want to buy the $35 a month 20gigs package but it looks like you can’t buy plans until you have your SIM card. I ordered the SIM card but it may not come for several days. Does anyone know when this plan expires or how I can lock in that rate befor...
Resolved! Log in problem
When I try to login in to my account. It says page under matinence.
Resolved! Using Airalo Abroad
Hey everyone! So I’m going abroad in a few months and decided to plan ahead. As many of you know, PM doesn’t have data roaming (besides the US) so I was looking for eSIMs. I stumbled upon Airalo on tiktok and it looks like a decent option especially ...
Credit Card no longer accepted for my daughter’s cell plan payment
PM will no longer accept my pre-authorized credit card payment for my daughter’s cell plan renewal.Any idea whats going on? I have been trying all day and now her account is suspended.
Resolved! Data not working
I’m using Iphone 13pro, everything worked fine before. I had a trip in another country and removed PM SIM card during that period, after putting it back in after the trip, I got issue with data. I can make calls and text messages, the 3G is displayed...
Resolved! No SIM
Hello Community! I activated an account with PM today for the first time and several hours have passed where my phone days "No SIM". I have tried everything I can and my partners SIM card works just fine (they just signed on with PM today as well). A...
SIM not supported
I just purchased an iPhone 13 and it says "SIM Not Supported upon" setup. Here are more details it provides "The SIM that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currentl...
Resolved! Unauthorized message when logging in
When I try to log in as usual, it comes with a message saying unauthorized. Any tips to resolve this? How do I speak with a customer service agent about this? Thanks!!
Resolved! Touble getting my number ported
Been waiting since Saturday to get my number ported so I can use my phone and still haven't heard anything I really need my phone as I am always outside in the woods
I want sign in. Add-on option
I want sign in. Add-on option
Resolved! SIM card problems
It says no SIM card but I have mine in. I have tried all your suggestions from the computer you have but nothing seems to work; therefore, I was wondering what I should do. Thank you
Resolved! 15GB for $40 promo
Does this plan expire at some point, or is it a permanent plan on your account if you change your plan to it?
Resolved! I bought a sim card plus 2 vouchers...
I bought a sim card plus 2 vouchers, I want to activate my sim using my vouchers as payment but it doesn't give me the option and I can't create an account either... How do I do this???
Resolved! failed port
I am trying to port my number from zoomer, but it didn't like the IMIE and failed. I got a text message from PM saying that port has failed and included a link to chat with an agent but the link doesn't work. is there a number I can call to re-initia...
Resolved! I did not received my new cards
I ordered 3 new sim card more than a while ago now and I dont have them yet. Its been more than 10 working days. How do i get in touch with someone from PM to see about my order?
Resolved! Can't Activate Account
There was a problem activating my account so you told me to submit a ticket here, not sure what I am supposed to say...
Resolved! iPhone 7 Plus 4G
I recently signed up for 4 G but my phone says 3G. Can I assume settings need to be changed? How to?? Thanks
Resolved! Still waiting for Koodo phone number to be ported...
I activated my SIM card today and requested to have my phone number ported from Koodo at 2:00 pm. Koodo says they approved the porting then cancelled my Koodo account. When I spoke to Koodo rep, he says the number is showing as 'dormant'.Public Mobil...
