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Got porting out message and replied "Yes" but never got confirmation of port out.

muffinhead
Great Neighbour / Super Voisin

After typing "Yes" to port out message, am I supposed to receive a port out confirmation message?

I did not get one, and it's been a while.

6 REPLIES 6

HarryPotter
Great Neighbour / Super Voisin

Experiencing the same issue here. Have contacted the CS Agent. Hopefully get back to me within 48 hours. It's been 2 days now that I my new SIM's not working.

Coverhiro
Model Citizen / Citoyen Modèle

Hello @muffinhead I can totally relate to you. I had that issue yesterday.

Somebody recommended to me to call a porting team from Telus, Koodo, Mobile. Not sure, but I transferred from Koodo. Let me know if you want their phone number to call.

They were able to confirm with me that the porting was completed. However, I needed to open a ticket with the @CS_Agent     in order to get a Public Mobile Technical team ticket or something to fix things on their end so that I could get service working with Public Mobile.

 

Like you I got a text from my previous provider to which I replied Yes. I got an email saying that I would receive one last bill and that my services were cancelled with them. I lost service on my phone. When that happened, I shut down the phone, removed the SIM and put in the New One. The service didn't work until I got help from @CS_Agent 

darlicious
Mayor / Maire

@muffinhead 

You are porting out of pm? If yes to which provider?

hycm53
Deputy Mayor / Adjoint au Maire

@muffinhead wrote:

After typing "Yes" to port out message, am I supposed to receive a port out confirmation message?

I did not get one, and it's been a while.


After you type "yes", turn off your phone, remove the old sim card, insert new PM sim card and reboot your phone. make sure your phone APN setting is right . 

walker1
Mayor / Maire

@muffinhead  No , when your old sim card stops working then the port should be done.  Then you can use your new sim card.

If it's been a while, then you should be contacting the company your going to and have them look into your port request.

muffinhead
Great Neighbour / Super Voisin

Is it ok to reply "Yes" again to the port out message? I don't want to mess anything up, but not sure if PM received my first YES message.