You will be contacted by an agent through private messages on yoir Community Account. I suggest you to turn on notifications for private messages. That way, when an agent contacts you, you don't miss it and reply back within 24 hrs. Hope it helps!
Experiencing the same issue here. Have contacted the CS Agent. Hopefully get back to me within 48 hours. It's been 2 days now that I my new SIM's not working.
