OK then your only choice is to contact customer support to reprovision your Sim card from the back end. Sometimes you can do it yourself but not this time. Submit a ticket via SIMon or send a private message.....it may take up to 2 to 3 hours for an initial reply due to larger than normal customer support requests. Responding promptly will speed up response times.
Thanks for confirming. One more thing to try before contacting customer support. In your settings of your phone go to Network and Internet>>Mobile network>>Advanced>>"Preferred network type">>change to "3G" only. Now try calling your phone and see if it still goes to voicemail?
If you go to the 3 dots at the top right corner of your browser and click on it the drop down menu will offer you either "private", "secret" or "incognito" mode that hides your activity. It makes your account work better since it's super glitchy.
Yes of course you are right. People are more likely to complain than praise. There's nothing wrong with complaining if it's justified and not getting the service paid for.
@Kandrews Since the problem is just intermittent, it's probably happens when your in a dead zone and the signal to your phone is weak, during those calls. So they go to your voicemail.
@statusquo- It's the nature of the business. Of course we see all the complaints. Nobody takes time out of their day to say hey provider you're doing everything exactly as how I expect it to and I pay for. Good job.
