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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 68310 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 72055 Views
  • 180 replies
  • 32 Bravos

Autopay reward missing

$2 discount for the autopay is missing! I am paying full amount every month, unfair!

ravisaluru by • Great Neighbour / Super Voisin
  • 1073 Views
  • 6 replies
  • 0 Bravos

Leaving Public Mobile

After four great years,  time to switch.  The reason is not Public Mobility,  but Telus.  When we first moved to Grand Forks,  reception was good with no dropped calls.   Over the last couple of years it has steadily gotten worse to the point that ne...

Bigbear50 by • Great Neighbour / Super Voisin
  • 4672 Views
  • 23 replies
  • 1 Bravos

Resolved! account auto pay

Can I set up an account for another person and auto pay with my credit card?

terrismj by • Good Citizen / Bon Citoyen
  • 2244 Views
  • 13 replies
  • 0 Bravos

i need a PUK

my SIM is locked and i need a PUK

tkeyah by • Great Neighbour / Super Voisin
  • 470 Views
  • 2 replies
  • 0 Bravos

Resolved! How do I get a hold of you

I bought 2 25$ vouchers and their not working I’m just trying to get these codes to go through says my accounts suspended any ideas on how I can get this going     edited by compoutergeek541:  removed inappropriate comment as per terms of service

Garretbanks by • Great Neighbour / Super Voisin
  • 2390 Views
  • 14 replies
  • 0 Bravos

Long Distant Calls

I keep getting long distance calls from Russia on my phone. Over 20 in the last couple of hours. 

Elmer by • Great Neighbour / Super Voisin
  • 792 Views
  • 4 replies
  • 0 Bravos

Resolved! SIM card sales limited

Hey guys, I buy quite a few SIM cards for my friends/ customers because I live in a remote area without any stores selling the SIM cards in my province. As of lately it seems all the online sellers are no longer carrying them and all the prices are g...

How to upgrade to 4G service

Hi, I am currently on a basic plan with 3G service. I would like to upgrade to 4G ( yes, I am willing to pay more ). Most 4G plans that Public offered applied to new subscriptions only. Is there an upgrade plan to 4G for existing customers?  Thank yo...

egolf88 by • Great Neighbour / Super Voisin
  • 859 Views
  • 4 replies
  • 0 Bravos

Data Usage

For the last two months I  have been getting 75% data usage text msg early in the cycle but when I check the online account it only shows I have used around 30%. And at some my data is discontinued even though I have enough data left in my account. S...

bt4647 by • Good Citizen / Bon Citoyen
  • 1131 Views
  • 5 replies
  • 0 Bravos

Resolved! Changing SIM cards

I have a galaxy s4 but just got a galaxy s9 from a friend. I don't believe the SIM card from my s4 will work on the s9 so how do I go about getting a new sim but keeping my same phone number? Is there a way to transfer all of my contacts to the new S...

clintster by • Great Neighbour / Super Voisin
  • 1968 Views
  • 4 replies
  • 0 Bravos

cant sign in to account

hi, my moms unable to log in to her account, since her email has been deleted since it was her work email and shes retired. shes trying to update her cc info since she had to get a new cc. how can she access the account? 

adamlaj77 by • Good Citizen / Bon Citoyen
  • 872 Views
  • 5 replies
  • 0 Bravos

Resolved! address CS_Agent

so i got a call from an old woman she said my phone called her at 4:44 and shes had calls from my number a bunch of times saying that her amazon payment needs to be updated. i told her i didnt call her. how is someone using my number.

Ljm1988 by • Great Neighbour / Super Voisin
  • 1194 Views
  • 4 replies
  • 0 Bravos

Resolved! Phone

I have my own phone Samsung galaxi A5, and I would like to know if I can trade it for a Samsung galaxy S10?...

Resolved! Want to download my account statement

Hi,I want to download my account statement which should include my name, address, phone number etc.Can you please tell me how can I get that

somudinda by • Great Neighbour / Super Voisin
  • 694 Views
  • 2 replies
  • 0 Bravos

Resolved! email address

How do I change the email address I use to sign in to my account?

cn2 by • Great Neighbour / Super Voisin
  • 819 Views
  • 4 replies
  • 0 Bravos

Resolved! telephone number change

This a message I've got from you . I called Rogers but I am not sure if YOU have to initiate and start the process with them ?Pls advise thanks Nada Simon-Hara  https://publicmobile.ca/en/on/get-help Tips:Your old SIM card must be inside your device ...

Resolved! Reward policy issue

Hello, I had referred a friend to public mobile, yet none of us have received rewards. Is there something I missed during and after the register about it?

QG1 by • Great Neighbour / Super Voisin
  • 765 Views
  • 3 replies
  • 0 Bravos

Resolved! Can’t renew my plan

Hi, my plan got expired and my email address is disabled so can’t even access my gmail account to verify my account and can’t renew my plan please help

Rishi9900 by • Great Neighbour / Super Voisin
  • 1171 Views
  • 6 replies
  • 0 Bravos

Resolved! Point issue

Hello, does anyone know how to redeem funds when receiving the email noticing me that I’ve got points? 

QG1 by • Great Neighbour / Super Voisin
  • 667 Views
  • 2 replies
  • 0 Bravos

Resolved! Data Issue

My phone said I was at 100% of my data allowance, and I don't have data, however, my Public dashboard said I am at 4.49 GB used of 6G? How can someone fix this so I can use my phone? Brian

bripublic by • Great Neighbour / Super Voisin
  • 846 Views
  • 4 replies
  • 0 Bravos
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