Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
It seems others can log into account as well. This is ridiculous. A person cant even pay for their phone service. Anybody have any clue if they are actually currently trying to fix this issue.
My husband is going to be out of the country for about a month, and wishes to put his number on 'suspend'. He is on Autopay and just had his plan renewed 2 days ago. If he suspends his service mid-cycle, when he reactivates it, does it just resume w...
In order to receive calls and texts on a transferred number, we need a new Port Out Request sent. How can we get that so my son's plan will be fully active? I need to know when the request is happening as the account with Lucky no longer has funds ...
can't get into my acc. to make a payment
However, the system is keeping pop up red notice saying there is error with password resetting
Hello, I just received a text message about an hour ago suggesting that I should upgrade to a 4G plan. I signed up with a 4G plan, so why am I getting a text message saying go to self-serve and change my plan to get 4G. I’m already 4G lol
Hii, I am doctorate student of University of Saskatchewan. I travelled frequently. I will travel on next week and will be back mid February. Last last when I traveled for long time , my sim was deactivated, and I purchased the new sim. Could you plea...
I just got a new debit card so I need to delete the one I have on my account now. I also need to change my password on my account.
Hi, I would like to cancel my sim order please.Order number is: 311088 Thank you
Out of curiosity what are the support levels in the Community?i e. Mayor, Super Citizen, Oracle
Hello I'm just wondering if anyone has ran into the issue of not being able to update/change there sim card number. My wife lost her sim card wen traveling and so we bought a new one, but everytime I enter it and press save it goes back to wanting me...
I have a new debit card so I need to change the card before my next payment is due
If anyone can post the referral dates for the bonuses, that would be great!I know I am missing a bunch but I cannot remember when the promotion dates were (start and end date)Let's consolidate them
Good Afternoon, I see that Public Mobile is currently offering a $40 plan that includes 5GB at 4G speed. My question is, I am already on the $40 plan but at the 5Gb at 3G speed. If I switch to the 4G is there any hidden fee's or will I loose my rewa...
I recently signed up - again - I was with PM before. I was wondering if I could change my username too - or should I just use a new email account and register again? My main disappointment so far - is the 'Automatic top-up' $2 discount is no more - i...
I recently switched from the 3g plan to the $40.00 for 4.5 gb at 4G. I now see that the plans include 5gb at $40. Can I switch to that plan? An extra .5gb for the same price?Thanks
I applied cancel my account on Aug 30 .but now I found it still charge money on sep and Oct . What was happened? And I hope can get my money back. now I can not access to my account page.
I've been trying to access the rewards page all day but I get the error attached. I'm still on the old reward system. I tried different account, different browser, cleared cache, etc. No luck.
Hello!I usually use my phone's data tracker to make sure I'm not getting close to my limit, but today I logged into my Public and saw that it is showing a different data use. Public is using the 5th of the month as the start and my phone is using the...
Greetings!It is becoming a standard practice for the various Canadian banks and other businesses to require us to receive an SMS in a Canadian cell number to verify our identity and send us a code to login online after. To the best of my knowledge (f...
I received the following text from PM this morning. It so happens this is also on the PM homepage now. It looks like a slight improvement over my current plan which is $41.25 for "4G" (less throttled - up to 30x faster they say) & 4GB data. Everythin...
I need help, I up graded to the 8gb 4g plan for oct.15 but my account is still showing the old 3g plan although I was charged for the 4g. Does anyone know when my account will be updated?
How do I get a PUK code tor my new SIM Card
I gave public mobile an incorrect email address and i can't login to change it to my correct one - help
I have introduced my wife *** *** ****. And I pay with my same credit card. But I don’t get rewards my No. *** *** ****Wife’s No. *** *** ****please check this
Hi There, I have purchased a US roaming package. It is showing as active in my account. I am now in the US but I have no service. I have tried restarting my phone, manually selecting a cell carrier, nothing. Please help! I need my phone.
Good afternoon; I have tried multi times to get into my account. My main issue is that I cannot change my password. Have tried everything that Meow said and not working. Have tried going thru simon and issuing ticket but no password equals no ti...
I just want to know if 2gig plan is available, 1 gig plan per month is too small for me and 3 gig is too much. I will appreciate a quick response. Thank you
Hello I ordered a new phone from public mobile. I'm still waiting for it I ordered it oct 7 and the order # is 310484. I was wondering if you had any info on it. Thanks
I just set up phone, I can call and text outgoing, but can't receive incoming calls or texts. Has this happened to anyone else and does anyone know how to fix this.Thanks
