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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 24821 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 36381 Views
  • 185 replies
  • 27 Bravos

Re activation

Looking for help to reactivate account 

Masser32 by Great Neighbour / Super Voisin
  • 943 Views
  • 8 replies
  • 0 Bravos

Resolved! Spam call filter

How do I activate the spam call filter?

hanna_t by Good Citizen / Bon Citoyen
  • 3200 Views
  • 13 replies
  • 0 Bravos

Resolved! sim pin

hi, i need to enter the pin to lock my sim card. i enter the 4 digits i choose in the activation form. it was not that. where to find it. thanks for your help

hang_on by Good Citizen / Bon Citoyen
  • 624 Views
  • 2 replies
  • 0 Bravos

Resolved! Changing plans

I changed my plan on Saturday from a $120 90 day plan to $40 30 day plan because i used up all my data. I clicked on change plan now and I got charged but it still hasn’t activated. Can someone pls help me. 

Filipescp7 by Great Neighbour / Super Voisin
  • 492 Views
  • 2 replies
  • 0 Bravos

Wrong Email

I used the wrong email address to set up this account.....now I can't activate my phone. Please help.

BrierD by Great Neighbour / Super Voisin
  • 524 Views
  • 3 replies
  • 0 Bravos

No network access

Phone hasn't been able to connect to the mobile network since about 10 am this morning. Really need to get my phone back online. Tried a bunch of troubleshooting such as putting in airplane mode, restarting, taking sim out, trying in different phone ...

vwickiam by Good Citizen / Bon Citoyen
  • 1084 Views
  • 11 replies
  • 0 Bravos

Promotion

I am a new member of Public Mobile as of today how come I did not get the extra 5gb data that is on promotion till the 15th of January 2021. Thanks you

Philan by Good Citizen / Bon Citoyen
  • 1900 Views
  • 18 replies
  • 0 Bravos

Resolved! 1st month free

Just activated an account, How does the 1st month free work?

Bobcatguy by Great Neighbour / Super Voisin
  • 809 Views
  • 4 replies
  • 0 Bravos

Resolved! 15/M plan

if i call 1888.....customer servise ,maybe will wait and talk an hour or longer, are there times included in the free 100 minutes? and if i talk over 100 minutes in a month,how to calculate the money? 15/Mplanthanks

holden2021 by Good Citizen / Bon Citoyen
  • 1203 Views
  • 11 replies
  • 0 Bravos

Resolved! Public Mobile Payment Reversal

I just happened to check my bank account and noticed there was more money in there than I was expecting. I went to transactions to see why, and found two Public Mobile Payment Reversals. One for my account and one for my husband's. Why did Public giv...

BDW by Great Citizen / Super Citoyen
  • 1149 Views
  • 3 replies
  • 0 Bravos

I am getting an Invalid Sim Error

I keep getting the Invalid SIM error when trying to connect I triple checked that it is the correctnumber. I need to register today to qualify to the promo. My SIM didn't arrived until Saturday, please help me.

flaiman01 by Good Citizen / Bon Citoyen
  • 597 Views
  • 2 replies
  • 0 Bravos

how to choose plan

I had got my sim card! i want to active it, but  i  don't know how to choose the plan.if i choose 15/M plan,what are included in this 100minutes talk?incoming or outgoing call?and the free customer servise call example bank servise call 800..expectin...

holden2021 by Good Citizen / Bon Citoyen
  • 791 Views
  • 7 replies
  • 0 Bravos

Resolved! Activation with ding.com

Hi,I need to activate my new SIM card, but I do not have credit card.May I use ding.com to purchase a e-voucher (Payment PIN) with my friend credit card to activate my SIM?   

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mhdamrollahi by Good Citizen / Bon Citoyen
  • 2448 Views
  • 29 replies
  • 0 Bravos

Resolved! Motorola Moto E

Hello, The Motorola Moto E that is sold refurbished in the PM store is that phone compatible with PM? I do a compatibility check in PM and see a few red "X"  Thank you for yor help.

Airborne by Good Citizen / Bon Citoyen
  • 1000 Views
  • 4 replies
  • 1 Bravos

Bonus 250MB is not connected to my phone

I have had the contract $15/Month, which is no date.but I am paying with autopay, which means what 250MB is added to my date. However the date has never been available...What should I do for getting the date service.

Ryot3873 by Great Neighbour / Super Voisin
  • 719 Views
  • 6 replies
  • 0 Bravos

Data

It shows my phone has used 1.3 of data when the cellular data is turned off. How would this happen?

Trisha1 by Great Neighbour / Super Voisin
  • 1020 Views
  • 7 replies
  • 0 Bravos

FREE DATA AND TALK TIME ~ Holiday Specials ~ Plan Add ons

 ~ Holiday Special ~ FREE Data and Talk Time in Add Ons : I am new to public mobile and was exploring the site and found this special. Have any of you also "purchased" the $0/free data and INTL talk time? You process it like a purchase but the cost i...

jeanbeans by Good Citizen / Bon Citoyen
  • 984 Views
  • 4 replies
  • 3 Bravos

Charged extra

I setup on preauthrized  payment. This month for some reason my payment  si didnt go through.  There is no change in credit card  when I I called *611 to pay i was charged $64 ???? 

Atifa1984 by Great Neighbour / Super Voisin
  • 911 Views
  • 6 replies
  • 0 Bravos

Resolved! 5g Promo

Is the 5g Promo only for new activations?  Can I, as a loyal customer, have access to this promotion?

Domgodess by Good Citizen / Bon Citoyen
  • 1384 Views
  • 7 replies
  • 0 Bravos

Resolved! Visa virtual gift card?

Search didn't bring anything up, but has anyone successfully added the balance from one of these to their account? Debating where to use it... 

Pawprints1986 by Deputy Mayor / Adjoint au Maire
  • 1474 Views
  • 11 replies
  • 0 Bravos
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