Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
hi. this past month i have had a huge amount of my data been used. my plan just renewed on april 15th, it's for 90 days, 12GB and and within less than a month already almost half of it was gone. currently, i only have 4GB left! I usually dont come...
Why can't I access my call/data usage on my account it keeps showing me an error message- 'oops you have encountered an error...?
Hi all My account has recently been suspended and when I try to make a payment it says there is an error with my debit card. I don't have another card, and my debit card is working perfectly fine elsewhere. None of my debit card info has changed, and...
I cannot change the plan. Since there are no options provided on the 'Change my plan' page.Then, How can I change it?
Does anyone having trouble loading their plan page? Google Chrome and the new Microsoft Edge all failed to load the plan details with some JSON error, but Internet Explorer and old Edge works fine. I didn't blocking any cookies. @CS_Agent
Hi,I have iphone 11 and i have been using Public Mbile network on it since 4 months now. Recently i got a notification saying update failed cellular network cant work. When i tried to restore the phone now its not working and saying unable to activat...
Hello, If anyone can offer some tips to help with this. That would be amazing, I'm super frustrated today, been messaging back and forth with a very unhelpful moderator and I'm hoping someone who has gone through this can help. My account was suspend...
I just bought a new phone and I used lest than 2G and it keep telling me I have used 95% of my plan bu my plan is This plan includes: -- 8.5GB at 3G Speed- Unlimited International Text- Unlimited Talk to Canada and the US
Just wondered how you have found coverage to be longer term. I'm going to be moving there once covid is over. Short term I seem to have 1 bar on LTE, but if I switch to wcdma I can get at least 3 to 4 bars, but texting can lag on wcdma. Also I know ...
Hi I bought 3 SIM cards and when I try to activate it and click the continue button at the end, it does nothing and I can not set up the account or activate. I have tried several times including, resetting my cache
I got a voicemail on my alternate phone number saying the number I ported from Bell to Public Mobile has been reactivated with Bell. I am unable to recieve calls. I need someone to help look into this please. Thank you
Hi there, I just switched over my service (and phone number) from Virgin. I selected the $40 per month plan and see that the correct fee was charged to my credit card, correct available data is showing, but when i view my plan, it indicates that I ...
I looked through the previous discussion strings on this topic and it still remains vague (even clicking on the solution button didn't provide clarification). And since you don't offer invoices at this time, then a straightforward answer for country...
Hi, I did not find a firm right solution to my situation, so this is why I need your good help:). I just bought a Samsung A71 (2 simms slot) and a A51 (2 simms slot) for me and my wife. We will use our phones from May to November in Canada, and we wi...
I have been a member of Public Mobile for just over a year and have been receiving ongoing issues with receiving text messages. I have contacted the Moderator several times and have just received the runaround from them in answering my concerns. On...
Hi i'm trying to log on to my account but I got lock out and I need to pay for my bill and change my mastercard number
Hello PM community, I bought some vouchers from a supplier and noticed that I was charged tax on them. Here is a deduction of the situation then: If I buy $40.00 in vouchers for my $40.00 phone bill, I'll be paying tax twice. Tax on the 40.00 vouche...
When I try to submit a ticket to a moderator, I enter my username and pw but it says "error logging in" even though my info is correct. Since I can't log in, it won't let me continue with my ticket. How would I fix this?
Edited from original post: Never mind - we figured it out. But now I'd like to know how to delete my own post.
Please Help me get PUK code
hello i purchased a 20 dollar top up card but it does not workwhen I checked the account it says it is on hold
I have the 500mb + free 500 mb promo due to autopay - anything remaining does it actually carry over to next cycle?
I was wondering if my plan auto renewal on may 3rd, can I change plans today? May 2. Can’t find any info and no answer from public mobile
Mobile Data isn't working for phone currently but text messaging and such does work -Account Balance IS sufficient and account is active. -All network settings are correct to Public Mobile-I have 500mb and have barely used any of it so that is not th...
I've had two people tell me they weren't able to leave messages because it just keeps ringing. I tried fixing the issue, but I can't seem to figure out how. Everything seems to be in order. How do I resolve this issue? Thanks.
Locked out of account, I know the user name and password. Regardless wont let me change either, just receive a user error in the password manager. it is my 90th day, and I need to change my credit card. I was able to log in 30 minutes ago and was kic...
i have 2 identical bell phones. I unlocked 1 using a public mobile sim. can I unlock a second phone using the same sim and unlock code? or will I have issues. thxmike
Hi, my husband is locked out if his account. We need to change his credit card info as they one on file has expired. Can you please help me to unlock his account and reset the password so I can get this fixed. He has had a stroke and we need him to ...
I have the $15 plan and have an iPhone SE. If I call forwarded iPhone to my home phone would this be correct? Inbound call is included on planCall forward would be considered outbound and would count against my 100 minutes?Texts would remain as is.....
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