Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I want to ask if is it possible to transfer my account information to new USIM card if I get a new one.I'm not able to reach my old USIM card so currently I disabled my account and it's waiting for to be deactivated.I want my number to be changed if ...
Hello and thank you for your support! I am an existing Public customer, and have purchased a refurbished iPhone 12 mini to replace my iPhone 7. Please walk me through what needs to happen in order to switch service over to my newer phone. The website...
Hi There all, I'm new... just migrated over and signed up for 6gb at 4 g... just did a speed test at https://www.speedtest.net/ and it indicates I have 0.80Mbps at 81ms.... Does that seem slow?
Hi there! So I just recently got a credit card. I had my previous payments coming from a parent’s card until my card came in, and I just tried to switch the information to my new credit card. It continues to tell me “oops something went wrong, please...
I would like to update my credit card info on my 2 kids accounts
How are used minutes on the 1000 US Long Distance Minutes Add-On counted? My account says that I have used 13 minutes of the add-on so far, but I have used more like 5 minutes. The add-on is described as minutes TO the US, which doesn't include incom...
invalid sim card network locked sim card inserted
I ran out of data yesterday and upgraded to a new package but it is still not active today ?
Previously registered SIM card is now saying that my card is not registered (Sept 12, 20122)My card was registered on 2021 08 5. How can this be fixed? Thank you. mielart
Y can I not make, recieve or text on my phone. Says my account is active
Hello, I signed up this past September 3rd with the $25 1GB, 3g plan and there was a promo at the time for 2GB extra/month for free for 12 months. Below is what it showed: Get more today by switching to Public Mobile.Activate today on any plan $25/m...
Trying to receive a Security Code from CRA SMS but not receiving it. I get them from Public Mobile but not CRA . What is the problem?
Hello,I'm very interested in the offer by PM for 20GB of 4G data BUT I also know that PM does not have VoLTE so my question is if I have data on and I make or get a call will the data turn itself off during a call or will I get 3G data while on calls...
Hi, I paid for 4 g and my phone says still 3g What do I need to do to make sure it's 4g. The signal is terrible since that last month or so
Lost my sim card and like to replace it without changing my phone number
Had no data yesterday & the problem is continuing today. Tried a bunch of things to reset and get it to work. Nothing’s doing it
I kept getting error even tho I was using correct password. Then I reset the password, the screen said the reset was successful and then when I tried to log in with new password, I got an error message saying too many log in attempts. How to I get ...
I am not able to access Data.
Does anybody know why or how to address this? Thanks.
Hi can I reactivate an old publi mobile card?Thanks for all help.
Hey my name is xxxxxxxxxxx and i changed my province from nova scotia to alberta..i changed my profile address as well. But when i try to purchase new plan HST is still 15% and not 5% which is actual HST of Alberta....can you please help me?
So my Sim card Acts up sometimes and shows these 4 dots and then I can’t phone or message anymore I’m trying to deactivate this Sim card or something so I can get another Public mobile Sim card but I’m not sure how any help?
thread/username violates terms of service
Can someone explain to me why public mobile is so affordable for us?
I have been with Public Mobile for more than 3 years, however my monthly loyalty discount wasn’t updated! It should have increased to $3.00 per month, but it remained at $2.00! What can I do? I tried calling *611 on my phone, that didn’t work! Can
I have to port my number from my Rogers account but I threw out my Rogers SIM card. Does anyone know how I go about this? Thank you
Switched to chatr. Got both Sims active in my phone haven't gotten a phone number transfer request from public mobile yet. Can someone help?
For the past month my data has been super slow and barely loads anything? I am not sure why since I don’t have it on for a lot of things. Has the data at public mobile changed recently or has anyone else been experiencing this ? would love for some ...
I just got a brand new iPhone but my FaceTime calls will cut out and the other person cannot hear me. Apple replaced the entire device but they say it may be a SIM card issue. Is this a common issue? I haven’t had the SIM for year yet.
