Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Refund for a charge not authorized

I have a charge on my credit card that is not suppose to be there how do I get my refund

Data not working

Data not working for my daughters iPhone 7. I put my Sim card in her phone and it worked fine so it must be something to do with her Sim card are there any fixes for this or do I need a new Sim card

Resolved! Data not working on iPhone 6

Hi all,I've recently activated a new SIM card - calls and texts works but I cannot get data to work. I have tried several things, many listed on this website, but to no avail. I've tried installing different profiles too (Public Mobile, Telus) but th...

freedom to PM

Actually my sis want to port freedom to pm. What's the whole procedure for that can anyone tell me step by step.?? Freedom number is still active and buy PM sim what next ..? THANKS

Samsung A01 Text messages pictures

Bought this phone and found out that I cant attach or receive pictures via text messages. Internet works and regular texting works. Looked for the phone on the Public Mobile APN page but cant find it. Suggestions?

Resolved! Sim card

I have an account but when I tried to use my sim in a new phone it said I had a locked network sim. Puv- locked. When i put it back to the original phone it said the same.I was told to get a new sim but it won't allow me to sign up with my info. My ...

Resolved! Porting number out

I ported my number out of Public Mobile to Zoomer. Is my account with Public mobile now deactivated?I can't login anymore and wanted to take the auto-pay off of my account. Thanks!

activation issue + customer service phone PM

Hi, I tried to activate a SIM card, payment was charged on my credit card but says payment unsuccessful. Checked with credit card company, it was charged 3 times. Went back to Public mobile, no way to 1) verify the activation was completed or 2) talk...

Changed CC

I changed my credit card information but it no longer automattically bills my account and I end up going to the gas station to get a voucher. ? SOS

Resolved! 5G+2nd month free deal

Hi community, I signed up 5g+2nd month free on January 19, I don't get 5g data and 2nd month free until today. Anyone knows what happened with it.

Plan for my kid

Resolved! Plan for my kid

Hi, if I would like my kid to have a plan, is there a way to add my kid to my account or does my kid need their own account. She will be 11 soon. To have an account, I think you need an email and to have an email, I think there is a minimum age to g...

hello,i seem to be missing someone who i refered

Resolved! hello,i seem to be missing someone who i refered

there must of been a missed payment with autopay from 1of my refered friends account, be patient i will be back shortly, its been few months i noticed loss of 1 dollar monthly revenue, but thats why i come to community see you soon

Re: No data connection, cannot reset APN,any ideas?

I see that this was dated in March of last year. Here it is almost a year later and I have the identical problem. Surely someone has resolved this problem at some time.I have installed a PM sim card and I cannot change the apn from telus to PM.

Resolved! Can't text to my wife

Hello folks, Please help me out. Since I changed my phone, I can't text to my wife. I can receive a text from her and still can call each other. Only problem is not to send a message to her. We both have any problems with others by text and call. ...

Resolved! Getting a referral code

I am switching to PM and am looking for a referral code to use when I sign up. Is there anywhere I can find one?

Resolved! Just submitted a ticket but now notice the area is wrong

I just submitted a ticket to transfer my (Vancouver BC) number at Koodo to my new Public Mobile account. However, after printing my confirmation of submission I noticed now that the region on the ticket is set to Ontario. How do I change that?

I want to change my email address

I have a public mobile connection linked to my credit card but I do not remember the email id that I used to register for self serve. How do I login to the self serve for that phone number? I want to cancel the auto pay.

Resolved! No Data Available

hello, I have received a message from public mobile saying that I have used up all my data but I just made a payment a few days ago (13th February). My account does not show it but my credit card shows that the amount was paid (I have the $25 plan + ...

Re: Transferring or Changing your Phone Number

My Dxx xxxxxxxxxxx I transferred my phone number xxxxxxxxxxx from Freedom mobile to Public mobile but cant receive calls. I called Freedom mobile and I was advised to tell you to request another transfer request of my phone number again so that I ca...

Don't forget to follow PUBLIC MOBILE on twitter for new contests, updates, and rewards!

Hey there Public family! Don't forget to follow PUBLIC MOBILE on twitter! They always have exclusive offers, rewards, and updates that are sure to make you smile! *Lunar new year special offer! Now until Feb 21, get 500 INTL minutes, and 2GB free fo...

Resolved! I can’t log into my account

I can’t log in with my user name and password. I want to be able to pay with my credit card, but can’t get into my account to do it. Your webpage keeps freezing up every time I try. I’m very happy with the plan, but have BIG problems with your sys...

Setting Up Email on New Phone

I just bought a new phone, the number already existed. The guy at the store said to call the number from the phone to set up email. I did. The voice said to enter my password. I put in the same one I use for #611, which works. But the voice said the ...

Resolved! new phone number is not working

hi, i helped my father to active new phone number and i already paid for 9 months but still can't use it. please could you help me to check it.

Resolved! Activation

Hi everyone! I just activated my sim card (with a new number, not a transferred one) and inserted it into my phone but still "No Service" is showing. Does it normally take time to be usable? What should I do now?

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe