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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11141 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22086 Views
  • 181 replies
  • 24 Bravos

Resolved! Voicemail setup - garbled audio

I tried to set-up voicemail by dialing 1 on my phone (iphone se), and the audio instructions are completely garbled, so I can't proceed.

tomservo by Great Neighbour / Super Voisin
  • 573 Views
  • 2 replies
  • 0 Bravos

Cannot make a payment for add-on

Hi, I'm on a the $10 plan with autopayments, this works fine and the payments are deducted from my credit card every month.  I'm now trying to add an add-on and I keep getting an error when trying to pay for it with the same credit card that's in my ...

jcech by Good Citizen / Bon Citoyen
  • 936 Views
  • 13 replies
  • 0 Bravos

Resolved! NEED TO TEMPORARILY SWITCH $10 PLAN

I currently have the $10 plan and have lent the phone to a family member to use until this Pandemic is over. I want to change it to $15 and then back to $10. Is that possible? I did the $5 add-on but looks like we are going to use that up quickly wit...

TammyP2018 by Good Citizen / Bon Citoyen
  • 827 Views
  • 8 replies
  • 0 Bravos

Cant get past Select number screen

Trying to activate a new number for my brother and the city dropdown is blank and an error displays on the screen.  Cant get past this screen.  Is this a known issue?

terryallen23 by Great Neighbour / Super Voisin
  • 422 Views
  • 4 replies
  • 0 Bravos

Resolved! Money on my account.

Hello everyone, I am hoping someone can help me with this. We purchased a SIM card and added 50.00 to our Public Mobile account.  The phone was for our Japanese student.  Due to the virus, she was sent home.  She took the SIM card and the phone back ...

scolorado by Great Neighbour / Super Voisin
  • 844 Views
  • 6 replies
  • 1 Bravos

My account

Why am I unable to log on to my account? This is so frustrating :catsad:

Adams06 by Great Neighbour / Super Voisin
  • 454 Views
  • 6 replies
  • 0 Bravos

Amazon sim card

Public mobile offer $5 sim card shipped by Prime. Sold by Public mobile and shipped by Amazon. Sweet goodness!https://www.amazon.ca/Public-Mobile-Card-Unlocked-Phones/dp/B07R6P5KBB/ref=pd_ybh_a_7?_encoding=UTF8&psc=1&refRID=3GCQGTJYPAVHF3PX2QDN

farmbot by Model Citizen / Citoyen Modèle
  • 950 Views
  • 8 replies
  • 3 Bravos

Text, Talk Roaming Add On

I had added the US text, talk, roaming to my plan last week before the government advise to avoid all unnecessary travel due to the coronovirus.  We then decided to cancel our trip on March 12th.  I received a text today that my package expires tomor...

PillowTalk by Great Neighbour / Super Voisin
  • 554 Views
  • 5 replies
  • 0 Bravos

Payment

Hello folksMy husband and I have been with public mobile for years now. my husband much longer. So here is my question. My husband and I live 30 minutes out of town the closest place we can purchase a public mobile card is 30 minutes away. Are used t...

JennDre by Great Neighbour / Super Voisin
  • 619 Views
  • 6 replies
  • 0 Bravos

Resolved! Forgot Password and to reset Security Question

Dear Sir/Madam:Unable to access my account phone# . Urgently need your support as I need to edit my credit card to pay my subscription.Thank you, edited by computergeek541: phone number removed

eduardotrono by Great Neighbour / Super Voisin
  • 634 Views
  • 4 replies
  • 0 Bravos

Resolved! Outgoing call

I am trying to make a local call and it says 'Sorry we can't complete your call, you dont have an active long distance add on and this call is not covered by your plan' .could you please help

richardhow7 by Great Neighbour / Super Voisin
  • 1237 Views
  • 9 replies
  • 0 Bravos

Resolved! pls help understanding how much data i have for month

Hello, below is what shows up for my data. Does that mean i have 2GB together per month? I thought I only had 1 GB together.. What's the 1GB Promo? Thank you! I just checked it today.  NameData Limit* (MB)Data Used** (MB)Remaining Data (MB)Status1GB ...

duck by Great Neighbour / Super Voisin
  • 602 Views
  • 3 replies
  • 0 Bravos

How to gat account information and pay with different card

I forgot everything to retrieve my wife's account except the phone number. How can I now change the PRE authorize payment option. My wife's phone number is xxxx.Her phone was disconnected in February due to an non payment issue of $38.00. Please help...

wgomes1972 by Great Neighbour / Super Voisin
  • 855 Views
  • 13 replies
  • 0 Bravos

Autopay

If I register for the autopay, do I need to make a payment for the “balance owing?” sorry I’m a new user

Gem010518 by Great Neighbour / Super Voisin
  • 701 Views
  • 6 replies
  • 1 Bravos

intermittent incoming text delay

I have had an intermittent incoming text delivery delay coming from several phones on different services other than PM. It happens only once every few weeks but the sent message goes from the senders phone and gets lost for a few hours (the longest w...

Stanny by Great Neighbour / Super Voisin
  • 572 Views
  • 4 replies
  • 1 Bravos

Resolved! Badges

Hi, Kind of curious... How many 50% badges do you require to move up to 25%? Eliza5

Eliza5 by Model Citizen / Citoyen Modèle
  • 4175 Views
  • 146 replies
  • 2 Bravos

Calls are cut-off

Hi there, Can someone please look into why my calls are being cut off all the time? It was cut off at 15 second to a minute into the call. This happens to almost all my calls throughout the day. This phone line is important, even more crucial now giv...

Trungdinh by Great Neighbour / Super Voisin
  • 579 Views
  • 4 replies
  • 0 Bravos

Resolved! Unread Messages

Hi, I have 1 unread message.  I have read it but it still shows as unread.   How do I get the message to go from unread to read?  Eliza5

Eliza5 by Model Citizen / Citoyen Modèle
  • 730 Views
  • 6 replies
  • 0 Bravos

Resolved! Data used up without being turned on?

I have a Google Pixel (2016) and I haven't used the data yet. Actually I haven't turned data on since I started using public mobile (data usage> mobile data is off as far as I can see). But just today I got a text that I'm close to using all of my da...

chu_chu by Great Neighbour / Super Voisin
  • 1301 Views
  • 17 replies
  • 0 Bravos

Resolved! Cheapest Plan

What would be the cheapest plan with autopay, that I could change/transfer to to keep my plan rolling for a year. I am planning to travel for a year and come back, unless I have another means to keep my phone number.Thanks

unsub2this by Good Citizen / Bon Citoyen
  • 1091 Views
  • 10 replies
  • 0 Bravos

Resolved! Reactivate my plan.

Unable to reactivate my plan online.I click on submit and nothing happens.

stockwot by Great Neighbour / Super Voisin
  • 859 Views
  • 8 replies
  • 0 Bravos

Iphone 6 cannot get text messges from another Iphone

Hi Everyone,I hope everyone is safe and sound at home.  I've been preoccupied the last few days trying to figure out an issue that popped up out of nowhere.   I have an Iphone 6 with the $25 plan (unlimited calls and texts, but no data).  It's been j...

BooRadley by Great Neighbour / Super Voisin
  • 693 Views
  • 4 replies
  • 0 Bravos

Changed my plan from $50 to $25 and now I can’t top up

 a week and a half ago I switched my plan and now I can’t top up. I was able to add $10 to my balance through my bank card, but I can’t do anything else. My amount due says $0.00 even if I click make payment. What do I do? I can’t afford to switch ba...

3456D4BE-0862-4FE1-80B9-FBB40839F652.jpeg
Jayde_dawn by Great Neighbour / Super Voisin
  • 562 Views
  • 7 replies
  • 0 Bravos

UNABLE TO MAKE CARD PAYMENT

IT SAYS ERROR. ALSO WHY ITS CHARGING 1 $ IN USD.MY BANK MERCHANT SAYS IT CHARGES AND RETURNS 1$ IN USD I WANT TO RECHARGE MY ACCOUNT MY EMAIL- ***************** NUMBER- **********- PLS HELP ASAP

devagupta by Good Citizen / Bon Citoyen
  • 711 Views
  • 7 replies
  • 0 Bravos

Resolved! Simon

Is simple Simon still working... the ? is missing lately. Come to think of it...the Quote button is gone too. Did I miss a notification or something ?

hairbag1 by Mayor / Maire
  • 1327 Views
  • 18 replies
  • 0 Bravos
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