Get Support
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! problem on porting from wind

Good Morning,I've tried to port from Wind Mobile to Public Mobile first times that activation is failed and my credit card is rejected. The second time I have tried a credit card from another bank and it works and has successfully deducted the money ...

Mohaly by Good Citizen / Bon Citoyen
  • 21 replies
  • 0 Bravos

Can't receive calls/texts

Good morning,I switched over to Public Mobile from ChatR. I am able to send texts but not MMS, I did change the APN settings. I can make calls but can't receive them. I did restart the phone a few times, reinstert the SIM and still no luck. Top left ...

tara_780 by Good Citizen / Bon Citoyen
  • 13 replies
  • 0 Bravos

Is 289 considered a out of province number?

My public mobile is a 647 number and I was trying to call a 289 number in Pickering and I get a voice message saying I will be subjected to additional charges. Why is that?

Greyjay by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Still Waiting for People to be able to call me...

I recently activated my sim and I can make calls and receive/send texts BUT CANNOT RECEIVE calls.I saw other posts by people having the same problem and I tried the solution and private messaged Brook_C but no answer. Please help. I need to be able t...

seokone by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Registration Issue

I'm new to Public Mobile. I went through the online registration process to transfer my old Rogers account + phone number to Public Mobile. I got the confirmation email but when I try to log into the Self Service with my username and password I get a...

tal by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Manual for My Settings - Community

Hello, Just wondering if there is a manual that will help describe the My Settings - Community & all it's associated functionality & options in more detail? Thanks in advance.

semenoar by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

Resolved! Calling issues

I just finished activating 3 accounts for the 4GB $40 promo and I've noticed that when we go to call each other it doesn't go through but we are able to call others. Just wondering what I could do about this?Thanks

DesiMundha by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Resolved! No data?

Model: I Phone 5s just Ported from Wind yesterday. And the cellular data works perfectly without request any setting~ until this morning I can't access any data:( Did try to reboot it. ( pull out the simcard and put back)set up the APN as the pic BTW...

zwjbn by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Network Settings

I'm not sure if this is common or not - but when first entering my SIM I had no data. after a bit of quick research - I found some handy info that helped me get online after inputting into my settings: Name: Public MobileAPN: sp.mb.comProxy:Port:User...

photosbydan by Great Citizen / Super Citoyen
  • 1 replies
  • 2 Bravos

Resolved! Wind mobile porting

I have port from wind mobile last night. Everything is working on my PM. But still my wind mobile is working, even I can able to call PM from my ported number from wind mobile phone. I couldn't believe, same number works on different provider. I don'...

kondavil by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

It's time to update PM's Customer Service methods

IMO, this PM'ing the mods or tagging the mods thing is too disorganized to get customer service going forward. There is already the Get Help --> Contact Us for requesting help. I'm curious, why not have all of the customer service requests go through...

Eug by Great Citizen / Super Citoyen
  • 12 replies
  • 8 Bravos

Canada data add-on inconsistency

Just noticed that in the main ad is now says Canda data addon has two options, $10 for 200MB and $15 for 500MB. This seems to be inconsistent with what options you actually have when you go into Purchase Add-ons. The old $10 for 200MB and $30 for 1GB...

Jonavin by Model Citizen / Citoyen Modèle
  • 4 replies
  • 0 Bravos

Successful Port from Koodo

So I just helped my Sister in law successfully port over from Koodo. I was on the phone with her while doing this. First we activated sim with a new number and different email then Koodo account. Made sure everything was up and running on it then wen...

SIM card activation failure

I tried activating my SIM, after all the info was submitted I received an error message saying the activation failed and to visit the community for help. I tried visiting the community but there's nothing that can help. It would be great if there cou...

deannaspag by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Refer a friend delay?

Any insight as to how long it usually takes for new friend referalls after they activate to show up under My Rewards?

canucks4life by Town Hero / Héro de la Ville
  • 5 replies
  • 0 Bravos

Porting unsuccessful

I ported my phone number on Friday night (Nov 18) and I still do not have phone, text, or data on my PM acct. Telus (previous provider) confirmed my acctbon their end has been called and port transmision to PM has gone through successfully. Please he...

mchambers1977 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Future Date Promo Plan

Hey, I'm in the process of activating my SIM card, but i don't see the option to put a future start date to this plan. Please help!

jwong1231 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Still waiting on port over from Koodo

Did not read the forums about porting over from Koodo before activating my new account. I used the same email and I've now seen that this is apparently a problem. I think it would've been considerate to have told customers switching over that this wo...

needhelp123 by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Invalid SIM Card #

I was just trying to activate my new SIM card and create and account (trying to transfer my phone over). The first time through, it seemed to ask me all the information including giving permission to transfer my phone number) butthen it complained th...

stallaep by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos


2 available in Nanaimo: may be activated per this post: Private message me if interested: http://productioncommunity....

Luddite by Oracle
  • 0 replies
  • 4 Bravos

Found a way to get the signals and PM service ON!!!!

Hi All, I activated my Sim card last night, I didn't had any signal's till now. I have Iphone 4, luckily I went to Settings>Cellular> enabled Cellular Data and Enabled 3G. I got my signals and text message right away from PM. I turn off the data and ...

ora by Good Citizen / Bon Citoyen
  • 6 replies
  • 2 Bravos

Invalid SIM arror on Web Activation Page

I attempted a web activation a few minutes ago, but was unable to proceed passed the "Let's Get Started" step. I entered the SIM card number followed by my personal details, accepted the Service terms and clicked on "Continue" but the page did not ad...

AJS by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

HELP - Sorry, your account activation request has failed

Just got myself a sim yesterday and now on the last day of the fall promotion, the end of my application is giving me this error: "- Sorry, your account activation request has failed. Please visit our online community at href=" https://publicmobile.c...

Talhaa by Good Citizen / Bon Citoyen
  • 8 replies
  • 0 Bravos