FR
Help
Get Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Register now!

Forum Posts

Ask a question

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 51722 Views
  • 156 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 60065 Views
  • 186 replies
  • 30 Bravos

Resolved! Renewal of US Talk Text and Data Roaming

I just used up my 10 days of US talk, text and data roaming. When I go to renew the US Roaming talk, text, data bundle no longer shows as an available bundle. Can someone help. I have the funds in my account.This will apply to my wife's public mobile...

Rusty2 by • Good Citizen / Bon Citoyen
  • 1029 Views
  • 4 replies
  • 0 Bravos

Resolved! Data Usage

How to tell how much data you have left on plan for the month? Thanks, Chris76

Chris76 by • Good Citizen / Bon Citoyen
  • 908 Views
  • 4 replies
  • 0 Bravos

Voucher

So I purchased a 20 dollar voucher today so I could put  itOn my account balance. So I could be able to get data  because I ran out and my balance is still showing nnothing.can someone help me with this issue @help 

Catlincook321 by • Great Neighbour / Super Voisin
  • 614 Views
  • 4 replies
  • 0 Bravos

Resolved! Help!!!

Forgot my email and my passcode can’t access my account. I loaded 70.00 and my plan was a 50$ one and I loaded it with a voucher but it took onto the account as a balance however didn’t activate my plan for the month. Please help me I can’t access my...

Resolved! Bill

ehat is my latest bill and balance on net

shahid27 by • Great Neighbour / Super Voisin
  • 669 Views
  • 3 replies
  • 0 Bravos

Service outgoing calls and incoming

Hello, for some reason my phone is not making outgoing calls and no it’s not receiving them! I keep going straight to voicemail when I call out and when someone calls me it goes straight to voicemail.. I did all I could with my phone it’s not that so...

Harmz8791 by • Great Neighbour / Super Voisin
  • 863 Views
  • 6 replies
  • 0 Bravos

Delay US roaming Add-on

I purchased US $20 Roaming package would have never guessed is starts right away. Why can't I pick a future start date. How do I delay a few days. Also where can find the 1GB US add-on. Ill use 250mb just using maps. 

Marekss by • Great Neighbour / Super Voisin
  • 783 Views
  • 3 replies
  • 0 Bravos

Can’t log in

Why can’t I login? Tried to and it said I had to come here…

jullieus by • Good Citizen / Bon Citoyen
  • 2297 Views
  • 14 replies
  • 0 Bravos

Huawei V9 Compatibility

Hello, does anyone know whether Huawei V9 is compatible? It was not listed on the compatibility page. Thank you in advance!

smolpotato by • Great Neighbour / Super Voisin
  • 769 Views
  • 4 replies
  • 0 Bravos

Resolved! Can I extend my account by 1 day?

I’m waiting for my new phone to come in the mail tomorrow evening at the latest. The thing is my billing period ends tomorrow so I’m not sure if I’ll have an active account to be able to port my number. I just need a bit more time so I can successful...

jacquelinedara by • Great Neighbour / Super Voisin
  • 1907 Views
  • 11 replies
  • 0 Bravos

Resolved! US long distance add-on not working

Hi, I just purchased 1000 minutes of US long-distance calling. I'm in Texas. I can't seem to make any calls. Previously, I had purchased the bundle of data, texting and calling (for 10 days) and that worked fine. My wife is having the exact same prob...

psq56 by • Great Neighbour / Super Voisin
  • 1028 Views
  • 5 replies
  • 0 Bravos

Resolved! Travelling to UK, France and Greece (Crete) Plan options

Hi,I'm travelling to the UK, France and Greece (Crete) in May for one month and am wondering if Public has any add ons for this?  Can't see any.If not, I'm open to suggestions on what to do please.  I used to be with Virgin and would just buy their a...

mrfx by • Good Citizen / Bon Citoyen
  • 2998 Views
  • 14 replies
  • 2 Bravos

Resolved! Can not verify my credit card information

I have been using the same BMO Online Debit Mastercard since I joined and when my plan expired I went to make a payment and it said it couldn't verify my credit card information.  So I deleted the card and re-entered it, same thing "can not verify cr...

joshcollin by • Great Neighbour / Super Voisin
  • 1762 Views
  • 4 replies
  • 0 Bravos

Resolved! Autopay not working and now my account is not working

I have been using autopay for my account ever since the day that I signed up to Public mobile.  There have been absolutely no changes to my account or credit card information.  Now out of the blue my account has been suspended because Public mobile s...

ndoucette by • Great Neighbour / Super Voisin
  • 1292 Views
  • 5 replies
  • 0 Bravos

Resolved! Overcharge

I have been overcharged for March payment.--- two payments a day apart.

folken by • Great Neighbour / Super Voisin
  • 888 Views
  • 5 replies
  • 0 Bravos

Resolved! Long Distance

Does the Free Holiday Giveaway: 500min INTL Long Distance incl CA & US include calls to Europe?

GerryM by • Great Neighbour / Super Voisin
  • 1029 Views
  • 5 replies
  • 2 Bravos

Resolved! Locked out

I am locked out of my account.

djoseph by • Great Neighbour / Super Voisin
  • 524 Views
  • 2 replies
  • 0 Bravos

Resolved! SMS stopped working on a long time device

Hi all, I hope someone can help me. I have been with PM for several years now and haven't really changed much in my account since joining. But recently I noticed that I cannot receive or send SMS. I usually don't use SMS much so I didn't notice that ...

jp_pm_help by • Good Citizen / Bon Citoyen
  • 2533 Views
  • 14 replies
  • 1 Bravos

No Service after Data Add-On

Added US data roaming yesterday.  Now I can’t make or receive any calls.  Went to Apple store where they confirmed the problem lies with my Service Provider.

NetworkUS by • Great Neighbour / Super Voisin
  • 820 Views
  • 5 replies
  • 0 Bravos

Resolved! Plan change today

Is is possible to change my plan today, I have no data, I'm trying to get the $50 package with 10 gigs of data 

E39757 by • Good Citizen / Bon Citoyen
  • 1122 Views
  • 6 replies
  • 0 Bravos

Resolved! Locked out

I am locked out of my account, I got a new phine and threw out old sim card by mistake, I bought a new sim card a d when trying to activate it to my account I got locked out, ove tried everything. I paid the bill to top up yesterday and I cannot use ...

Joshtara by • Great Neighbour / Super Voisin
  • 849 Views
  • 5 replies
  • 0 Bravos
Labels
Copyright © 2025 Khoros, LLC
Need Help? Let's chat.