it might be a temporary 1 hour lock, you can try back in an hour.
Also, you tried Forgot password link? See if you can you get through with the proper email address and the security question.
If none works, you will have to open a ticket with CS Agent:
1. For faster response (2 to 48 hours), Click on the bubble in the lower right corner and request Cusstomer Support Agent assistance, or you can also use this direct link instead https://publicmobile.ca/chatbot. Start with typing "Forgot log in information", then click on "Contact Us", click "Click here to submit a ticket" then Follow the prompts to submit a ticket.
2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(After you open a ticket with Customer Support Agent, please monitor your Community inbox, envelope on the top right. Customer Support Agent will communicate with you via messaging within Community)
