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Resolved! [Resolved] Megathread: Public Mobile Data Issues

Hi Community,  We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers. If you are having problems connecting to your mobile data servi...

DR_PM by • Public Mobile
  • 25837 Views
  • 420 replies
  • 68 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 67310 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 71340 Views
  • 180 replies
  • 32 Bravos

Prepaid voucher

Why can’t I redeem a 50$ voucher on the website 

Neil1969 by • Great Neighbour / Super Voisin
  • 1978 Views
  • 10 replies
  • 0 Bravos

Voicemail

Hello everyone,I upgraded from a 15 dollar plan to 25 so I can access my voicemail. I have attempted all the remedies stated on this forum, and I still do not hear access to my voicemail. Helppppppp. I am so frustrated with this phone company. 

Mashlee by • Great Neighbour / Super Voisin
  • 1698 Views
  • 9 replies
  • 0 Bravos

NO SERVICE

Why is my son's hp have NO SERVICE, he did not tell me that it has been going on for awhile and the last I checked his account, it is active.  Not impressed!!!

dianawoon by • Good Citizen / Bon Citoyen
  • 2039 Views
  • 12 replies
  • 0 Bravos

Resolved! Need another confirmation request from previous provider

Hello this is a Message for a moderator. I need my previous provider to send me another confirmation request. Previous provider = Videotron account # xxxx. Tel #xxxxx. Public Mobile account # xxxx initalised on the xxx. Thanks 

rosslizee by • Great Neighbour / Super Voisin
  • 844 Views
  • 2 replies
  • 0 Bravos

Resolved! Self serve locked

Hello,I am unable to log in to my self-serve account since I forgot my email address and password.Could you please help? Thank you 

JohnDev by • Great Neighbour / Super Voisin
  • 1282 Views
  • 3 replies
  • 0 Bravos

Invalid phone number and invalid MMI code

Hello, I'm having some issues with my number. First and foremost, the number appear as invalid when I'm trying to use it on some application forms on internet and there were some instances where people told me they couldn't reach me for the same reas...

DimDim by • Great Neighbour / Super Voisin
  • 1135 Views
  • 3 replies
  • 0 Bravos

Lost service randomly...again

Hi, I’ve been with public mobile for a few years now and this happened once before. My phone bill was paid and I’m in the middle of my cycle and I lost service, I checked to make sure my phone wasn’t blacklisted somehow or anything like that. I resta...

Jkharris by • Great Neighbour / Super Voisin
  • 1159 Views
  • 4 replies
  • 0 Bravos

Resolved! Trying to Change credit information - 5 digitauthenticator doesnt work

I've already emailed the moderator team, got 1 reply then radio silence. All i'm looking to do is update my CC information so i don't get shut off - but when i put in my phone number for a 5 digit authenticator code, it's not sending me anything - an...

wwong57 by • Great Neighbour / Super Voisin
  • 1408 Views
  • 6 replies
  • 0 Bravos

Resolved! 'SIM network PIN blocked. Enter SIM network PUK.' Samsung A5

I entered the PIN I created when signing up for Public Mobile, didn't work. Now I have this error message. I contacted my old carrier (Virgin Mobile), Public Mobile & Samsung. I've used 7 of my (10?) uses before this SIM card is null and void. Settin...

lomlow by • Good Citizen / Bon Citoyen
  • 11300 Views
  • 14 replies
  • 2 Bravos

Resolved! I cant seem to log into my account

when I try and log in it wont accept my e mail address and or password that I've been using all along.  

Biffo by • Great Neighbour / Super Voisin
  • 1533 Views
  • 6 replies
  • 0 Bravos

Resolved! transfer sim to new phone

transfer sim from old phone to new but can not connect to network. Request for SIM network PUK.  how do  find?

Alex0824Chan by • Good Citizen / Bon Citoyen
  • 1318 Views
  • 3 replies
  • 0 Bravos

Resolved! Auto pay

Hi, I keep getting 611 messages saying my payment is due and instructions on how to set up auto pay. However, auto pay is already set up. This is the second month this has happened. In addition, after my first full month I was told my previously tran...

bikebums by • Great Neighbour / Super Voisin
  • 1946 Views
  • 8 replies
  • 0 Bravos

Resolved! Plan change unsuccessful, acct deactivated

Hi, I attempted to change my plan but it has not gone well. Today was the end of my billing cycle, phone not working, says payment declined (even though there are sufficient funds available on my autopay card that's been working for years now). Said ...

rob79 by • Model Citizen / Citoyen Modèle
  • 1391 Views
  • 4 replies
  • 0 Bravos

Resolved! My Account on my husbands name

Hi , My account is on my husbands name and I would like to switch it back to my name and set up my online account. We have even forgotten the online password and ID.  Kindly help, Zara

zarabutt by • Great Neighbour / Super Voisin
  • 1558 Views
  • 4 replies
  • 0 Bravos

New ranking

Hey I'm a Town Hero! I don't know how that happened but I just noticed I got a message 2 weeks ago. Well what do you know I think I like this label maybe I can stick with it for a while!

carlaspapa by • Town Hero / Héro de la Ville
  • 2432 Views
  • 11 replies
  • 4 Bravos

Resolved! Self serve account

I can not sign in to my account. I tried to Reset password but never received email link to reset

BCPATEL by • Great Neighbour / Super Voisin
  • 1140 Views
  • 3 replies
  • 1 Bravos

Resolved! how to Blacklist my phone, I lost it April 21, 2021

For  last two days (wednesday and thursday) the thief turned off the cell phone power . When I call it goes to voice mail msg until now.The location on my phone was turned off, but wifi is online since 2:30pm today April 21, battery is 46%. Is there ...

Gerrah9 by • Great Neighbour / Super Voisin
  • 3361 Views
  • 15 replies
  • 0 Bravos

Activation Failed and PUK-locked

I already paid and waiting to use the SIM card, but the activation is failed. Another thing how I get the puk code

Feyhaali by • Great Neighbour / Super Voisin
  • 918 Views
  • 3 replies
  • 0 Bravos

Resolved! Plan change

I thought I changed my plan to $25 unlimited calls and text? Please help me make it so. Thanks 

coalstinks by • Great Neighbour / Super Voisin
  • 2165 Views
  • 11 replies
  • 0 Bravos
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