Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Purchased a USA data voice package this morning January 30. My account shows the addons paid AT&T, and Tmobile both say I have not purchased the addons. What gives?
the current monthly deal that can be observed on the web enen to this day was not offered to me when signing up and couldn't apply it upon sign-up. is there any way to fix this as i have 3 additional phone to move over but i am not going to unless th...
I just got the sim card and actived it about 3 hours ago. Every step was smooth and I payed my first bill successfully, my accout shows its actived. But I tried diferent apple devices, they all no service, and I called the new number, It says the num...
My account got deactivated and when I want to login or reset my account to continue my plan it only says that the account is locked and I have to wait on community. SIMon bot could not help me either.
I was running out of data for the past week and today I logged in my account to check my usage, I see that the bonus 1gb data I got from the Christmas promotion last month is disappeared under add-on, and another 1gb data I got it from last year as b...
Hi!My payment is owing tomorrow, and it is not showing balance due. When I go to choose "amount due" it says it has enough funds? Yet, only shows my current funds as $1 currently as a credit. It won't accept my payment.Does anyone have any suggestion...
Hi, I just joined Public Mobile. I travel frequently to the US and so, have a separate US phone plan. I use my US plan in the US, and my CA plan while in CA. However, I want to still be able to receive calls/texts to my CA phone number (with Public M...
I tried many times to register for Interac e-Transfer on CIBC app but never received the one-time verification code with both of SMS or Call. Public mobile can't receive texts from CIBC?
I'm trying to activate my SIM but can't seem to find the Paypal option anywhere. I dont have a local credit card and the stores around me dont sell vouchers, so really don't have any other way to activate my plan.
I received a text saying I requested my account to be canceled and switched to a different carrier, I did not request this. Has anyone else received this message?
Transferred to Public Mobile yesterday. Call out and data ok, cannot receive incoming calls. Tried to submit ticket to moderator and would not let me... next button not highlighted. Will I not be able to receive calls if money is owed to previous pro...
Hi i forgot to cansel my account i havent been using my account since dedember and the monthly payment has been coming out of my account so please cansel my service and how can public credit my account back Thank you
I'm a newer and was supposem to get a $10 promtional discount for the next 8 months. Shouldn't the discount be seen in my account plan? maybe under promotions?
I recently switched from Virgin Mobile and my phone is a Samsung Galaxy S8. I am not receiving texts from my sister's Virgin number and from Rogers numbers. Is this a problem caused from transferring my old number to Public Mobile?
Tried to activate my SIM and sign-up for autopay. Website gives error message that they cannot process my credit information. I try multiple time, constant error. I call my Mastercard and they say they have authorized THREE (count them 3) transaction...
yesterday I opened new phone number with $15 plan, but sale asked pay 15+tax for the first month, when can I get $5 off
Hi,Tried activating my new PM SIM card last night, but got a “404” error on my screen after entering my credit card info while trying to activate. I tried again today with Chrome incognito, cleared my cache, and made sure my information was correct. ...
My data does not want to work. I have checked the APN and it seems to be correct. It is showing 4G on the connection symbol like it is trying to send and receive data but then times out. Any suggestions?
hi I signed up because it said $5 off for 8 month as part of promotion. however when i check the self-serve account it does not indicate whether the promotion is being applied.
Account activated today. Limited time offer $10 off for first eight months on $40 plan. Charged $40 no discount. Please explain?
Hi,In the credit card information input there is an option to select "Moldova Monaco" as a country. Those are two separate countries. I have a credit card with Moldova address and am unable to use it as a result. It also requires me to input a provin...
Does the US talk add-on include roaming? I do not see any way of purchasing us roaming. I am on the Canada-wide $25 plan.
Hello,Obviously this is now solved, since I'm writing it, but for others:Your self-serve username is not your community username.YOUR SELF-SERVE USERNAME IS NOT YOUR COMMUNITY USERNAME. They want you to make up a new username, not to put your email a...
Hi, if I have a phone with eSIM, can I configure the Public Mobile service on the eSIM? or it has to use the physical SIM slot. Thanks.
Hi I have just been contacted on my 'alternate number' and told to contact a moderator because I'm not receiving incoming calls. Thanks
Activated a SIM last night but this morning there is still no service. It was not a smooth activation - the phone was not unlocked properly when I began and so that was just completed this morning (an hour ago). Due to the phone being locked I think ...
Trying to upgrade my plan. The money is in my account but but the bottom change plan buttons are dead.
My data isn't working in my phone and it keeps telling me to connect to public mobile network but won't let me i paid for a whole month of data I never got to use
Hey community,Does anybody know what happened to/how to access the OLD plan picker that was on the Self Serve? The one where there were columns: term length, voice, text, data and you could mix and match to pick your own plan. How do we access this a...
Helloi purchased a SIM card on Jan.21, and today being the 30th, I am wondering if I should still expect one be delivered? Phone was stolen and I have been without a phone since Jan.20thank you order 187600
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