Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, Just some clarification: I know from reading an earlier message that while you are in the USA and within that 10 days that you activate the US Roaming package for $20, you can make a call to any Canadian number, just about any American number*...
I had my phone services over 2 year time period and my monthly phone bill is automatically paid through my TD VISA card. Today is July 23, 2021 and I cannot make any calls since my account is not paid. I do not know why this is the case.Please let me...
When porting a number through self-serve for a family member from their previous provider (Telus) everything goes fine up until I click continue and then it loads for awhile and then stops and sits on the page.Error message returned is: Uncaught Sys...
hello customer service, It is noticed that my account got hacked from usage history - someone used our phone number to make outgoing call. Can you look into that and get back to us? thanks. Cheryl
I just got my new sim card. I know that my phone is comptatible SamsungA20. I followed the steps but for some reasons I can't make phone calls it says not registered on network and if someone try to call me it goes automatically to my voice mail? ple...
Hey folks, Looking to use PublicMobile, and was wanting to use a Nokia 800 Tough for my phone. I was wondering if anyone has done this before, as it says that the Nokia 800 Tough does not work on CDMA networks. I am not the most savvy with cellular t...
hiMy cell was suspended, on July 21/21My credit card was set to auto pay, it has worked since I signed up. I checked my bank and payment went thru. Used another card and paid again today July 23/21Please reverse one of the payments.Do I need to set u...
My phone has been disconnected because I have a new bank card and totally forgot to give you the new number so how do I do this ASAP as I have no cell phone service right now thank you
I have been following some of the threads regarding problems with Autopay. As I new subscriber I have yet to experience my first Autopay cycle. Is there any way to confirm what PM has on file for my credit card? I also use Google Chrome when accessin...
I have had two sim cards sent to me for my public mobile phone and both attempts to unlock failed with message " Network unlock unsuccessful" with cosde provided by the new carrier, the likelihood of the second bad sim is nil I think so it has to be ...
Are payments still not working?
Hello, I am locked out my account and I forgot the email and password but I know the pin to my my account. I really need to get into my self serve so I can change my plan, if anyone knows how I can fix this please contact me. Ive been trying to fix t...
I've been trying for so long and i don't know why it so hard to cancel self serve every time i try to go to my account it says hello and i don't get any option after that its really frustrating, pls help
Hello, I cannot log into my account to add payment (email address unknown) and I tried to create an account thinking maybe I didn't have one (your phone number is invalid).It has been less than 90 days since my service ended.Any help would be appreci...
Hi, I tried to change my plan today but the page kept showing error message Oh no!It looks like something went wrong, but don’t panic. I am not able to change my plan. Can anyone help me with this? My next payment date is 7/24 and I really would like...
can I block robo-telemarketer calls?
I registered the autopay, and it said it worked, but I have paid 14.95 for this mouth and in the webpage it said I need to pay 15 again for next mouth. My plan is 15 per mouth, so is this normal?
I am trying to get view my current plan & optionally change the plan.... but the site won't show me my current and won't offer any plans to change to?? Am I locked into the current plan forever until I terminate my PM account?Note: I have logged/out ...
Question for Clarification. If my existing SIM card gets lost or damaged and I insert a new one; could someone please explain the activation process. thanks.
My plan just renewed. If I up my plan $25-35 and start it right away and not when it renews do I pay the full 35 now?
I ordered only one SIM card and paid for one.But I got two SIM cards. How should I do?
I have been on Auto Pay since I started with Public about two years ago with no problem. Payment was due today, July 22. I got my normal text reminder telling me ignore it if I am on Auto Pay so I did. Next I got a message saying I was suspended for ...
My sim had issue, it worked after restarting the phone or turning on/off the airplane mode, but after some time, it stopped working again, both call/sms were not working.I actually did online sim change, but the new card has same issue. I already tri...
