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Calling

Yition
Great Neighbour / Super Voisin

I've paid for my plan and have had it for several days now. Texts come in and go out but I can't call or call my phone. I need help to be able to call.

6 REPLIES 6

 

dude65
Model Citizen / Citoyen Modèle

Texts sms & mms do work in 3G only mode. It just takes longer to send (more so the mms). but it does work.


@Yition wrote:

Thanks that was it, had to switch to 3g.


@Yition  Great. There should also be a setting to automatically use both. That would be  the best way to set it. Look for something that contains  LTE/UMTS/3G/4G.

Yition
Great Neighbour / Super Voisin

Thanks that was it, had to switch to 3g.

geopublic
Mayor / Maire

@Yition  Text use LTE and 3G but calls use 3G only so make sure to check your settings and make sure that your device is not set to connect via LTE only.

gblackma
Mayor / Maire

What's the make and model and if possible submodel of your phone  @Yition ? Thanks. Try these tricks to restart your phone service. You could try in order:
1. Restarting your phone. Turn your phone off, wait 30 seconds and restart.
2.Putting your phone on aeroplane mode for 5 minutes. Take it off and restart.
3.From your self service account enable the lost/ stolen feature log out, wait 5  minutes, log in and take it off. Log out and restart your phone.
4. Add a one time payment and of $1 To your account and restart your phone .

If these tricks don't work contact a moderator and ask them to reset your SIM. Click on the green questionmark in the white circle at the bottom right of your screen.  This connects to the autobot Simon.  Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket)
Once connected, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.

Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there.
You can also enable email notification to receive a private message notification sent to your email.
Go into your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save

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