Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Is it possible to chat to someone that works for public mobile

Resolved! I was referred by someone, but don't see the 10$ credit.

Was referred by friend and entered code. They have received the 1$ credit, but I am not seeing the 10 $ credit.

Resolved! transferring number from pc mobile

I have sent a ticket, but how long will it take, anyone know? new member, and would like to transfer my PC mobile # to this account.

how do I tell if I received the referral credit?

Signed up my son for a new account, and my account shows the 1$ credit, but his account didn't receive the 10$ .,..... wondering if it takes a while?

Resolved! How do i transfer my rewards to my new account/ph/sim

Resolved! Usage error - Outgoing Texts

My dad uses the phone and he doesn't text (SMS), yet every day his usage shows 6-8 outgoing texts from his number to Destination # 7723. Does anyone know what that is and how to stop it?

reset password to my account

hi, i need help. I reset my password and it says "Sorry, your login attempt failed. Please try again".I reset my password a couple more time and I still got the same message. I then waited an hour and tried again and it says the same thing. Now I can...

boite vocale dans la mauvaise langue

Bonjour depuis mon adhésion je ne peux me servir de ma boite vocale. Le fonctionnement est seulement en anglais et je ne comprends pas comment m'en servir. Y a t'il un endroit dans mes parametre ou je peux changer la langue ??

Data no longer working randomly

I've been trying to use the bot, but when I try and submit a ticket the page shows error so I figure next best thing is to post here. Over last two days, my phone does not have data working. I checked APN settings, restarted, did all the troubleshoot...

Us roaming

I purchased us roaming talk today I received a text telling me that it will expire tomorrow. My question is why is my us roaming talk got cut off today.

my payment voucher doesn't work - I bought it where I have before in the past.

When I try it, the website says: "Unfortunately, Voucher #395525XXXXX could not be added. Please verify the Voucher and try again." I hid the last few digits here, but I can give it to support in a PM. How do I get this resolved please? My phone ex...

Resolved! Incorrect add on added 'US Roaming - 250 MB Data (10-day)'. Can i deactivate it and get money back ?

Incorrect add on added 'US Roaming - 250 MB Data (10-day)'. Can i deactivate it and get money back ?

Porting number from rogers landline

I am trying to transfer my number from rogers landline to my public mobile account but it keeps telling me it was rejected? Gives me a list of "Common mistakes" but everything looks right to me. Only reason I got the account was to port this number...

Oukitel C17 Pro

Does anyone know if this phone will work on Public Mobile?

sim card not working

i had bought a sim card, set it up for my girlfriend, the payment went through and everything. i've tried the sim card on the phone she has, and my old one that was also with public before i got my new one, and it just keeps saying no sim card. what ...

Porting number in to PM plan and redirecting/forwarding old line

Hi, Hope someone can assist. I currently have two numbers one I use personally with PM (line A) and one I was using for work with another provider (line B). I would like to move to a single line by porting Line B into the PM plan as its the better...

Resolved! My data useage record is wrong, How can I deal with?

I received message that my data has used 75%. (I have 2Gdata), but my phone is show only 787MB used. What I can do?

Cannot pay my bill on Public Mobile website

I reach the deadline to pay my bill but the autopay or the make my payment is not working. I got an error message. Message attached. Please help. edited by computergeek541: removed account information

Resolved! sign up

Just signed up , created an account , added sim card , paid with credit card, got a note saying something went wrong to log out and log back in, public mobile will not let me log back in , user name and password are correct! Tried the new phone and ...

Auto-Pay Not Working

I can't make calls today because there's "no plan" in place. But I'm on auto-pay and just yesterday got a message saying that I'd earned a credit for this. What gives??? Tags (0)Add tags

want out of current plan beore charged - got text about upcomming charge

I got a message that im going to be charged for the upcoming months. I forgot to chnge it and want to change it immideately. I have the 3 mothn plan that I', paying ahead of and I dont get any discounts for paying ahead, which was the whole point of ...

"Call is not included in your current plan" despite active plan including text and call

Good Morning, This morning I received a text about my plan renewal being March 1st, despite my plan unusally resets around the 17th of each month. This happened before and in selfserve my renewal date was still as usual, why I assumed this must be an...

Resolved! Add on purchased, not showing up or activated

I purchased a ad-on yesterday morning. I have not had it show up in my account yet (nor does it work). I purchased the US texting and phone calls for $15 (is showing on my Visa and it was confirmed on public mobile)I am showing T mobile on my phone a...

PM Text pay due date wrong?

Anyone else receive a pm text saying the payment is due way earlier than it should be? I paid my plan not to long ago but the text I just got today says it's due on the March 1st. Self serve is showing the due date mid March though.This has got my an...

Wrong billing date

I just received a text saying my payment is due on March 1st, but it's not due until March 17th. Has anyone else received this text?

Resolved! text msg from public mobile "due for payment"

I received a text msg from public moblle payment due on March 1 in the next 2 day, where as when I logged into my account, payment due date March 25 with remaining data 998.27 to be used. What went wrong??? anybody knows

How to get a phone

How do I get a phone n how does it work

Resolved! Should I remove AutoPay?

I'm on a 3 month plan I pay my bill on the 10th of this month and I just received a message from Public Mobile that my payment is due on the 1st of March. Any help is much appreciated

Resolved! Payment due

My payment is due Mar 20 and I just got a text saying it was due March 1st. What’s up with that?

Resolved! International

I understand I have international text in my plan which means I should be able to send and receive text messages as I want but Will I get roaming charges if I simply carry my phone in the United States ?? I'm wondering if I need to have it in Airpla...

Community

Forum Posts