Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Would there be a consideration to link community rewards to “My Account” using a different unique identifier to both? Right now the link is your email address. But how about using the “Referral Code”. This would allow a different email for “Communit...
When I first signed up I had the option to enter in a phone number to check if it was available. I would like to check if my old phone number happens to be available, if not then I would like to try to change my current number to my old number. Thank...
I had a plan for 100 minutes and an add-on for 500 more minutes. I used only about 97 minutes in all out of the 600. I got a warning that I used 494 of 500 minutes !!!, though I hadn't used any of the 500 minutes yet. Now I just bought another 500 mi...
I am using public mobile since the last October and very satisfied with the service.(It is cheap and reliable service) I am going to open a new store on May 1st. I want to use this for my business If it is possible. Can I register a Public mobile acc...
I completed the form to order 2 SIM cards and though my credit card shows that it was charged, a confirmation page never appeared on the Public Mobile site. I didn't receive a confirmation email either. Is there a way of confirming the purchase of th...
Is Public Mobile going to release an app for self care on android phones? I was with Virgin before and their app was pretty nice. I find PM's self serve a little lacking and was wondering if there are any plans for an app in the works?
I ran out of minutes I tried renewing my plan. activating a new plan adding add ons NOTHING WORKS just keeps saying theres a credit on my account and my plan will renew on april 12th. I cant wait that long.
Hi, How do I add credit to another SIM card, not currently in Canada? My husband is out of the country and returning in July but don’t want his SIM to expire. Any tips?
Hi all, My Huawei P10 Lite is not on the compatibility list. But since Telus owns both PM and Koodo, and I'm currently with Koodo, does that mean my phone is compatible? Thanks in advance.
Hi,I ordered it yesterday. I modified the address in the store account but the order still has the wrong address. I need it to modified.Can a moderator help on this before it is shipped ?Thanks.
REFERRAL LINK REMOVED BY ShawnC13 I have activated my SIM through my friend referral on today. I have not seen $10 credit to me. Could you please provide the details, when will get this. $1 Per FriendGet referred and you'll receive a one-time $10 cre...
I have set up an account with PM, had my number ported, SIM activated, and had contact with a moderator. I have not been able to get my phone to work (Samsung Galaxy S8). Tried to change my APN settings, but told to go to "Settings, More, Access Poin...
Hi I used a friend's refer-a-friend code and although they got the $1/month discount, I didn't get the advertised $10 credit, my friend suggested it would be in my account and I would have to choose to spend it but I checked and it isn't there.
Hi, My plan got deactivated even though I have auto-pay on and everything went through correctly last month. I'm trying to figure out why that happened, also should I reactivate and pay now or will this issue resolve itself? Thanks.
Hi, I used to be able to deactivate my plan for up to 90 days but I can’t seem to find the option to do this anymore. Can someone let me know how to do this please? Is the option still available? Help would be very appreciated. Thank you.
I can't place order in Uber eats as I didn't receive the verification code texted by Uber eats. Is it Uber app's problem or my phone's problem? Thanks.
Hello public mobile users, I hope you can help:It started a week ago - when I try to make a local call, I get a message that I don't have a long distance call plan and I need to update my plan... It's a local call and not a long distance. Same messag...
