Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Can not receive or make phone call and cant receive massage in past few days
This auto pay seems like it is not an accurate means of receiving payment as they tend to charge you card twice and then auto take your money and cut off your service and then try to take even more money without any explanation or help from this comp...
Is there anyway to talk to anyone about being overcharged and disconnected ??? It's been all day trying to figure this out and not one person from public mobile will fix this or even talk to me. My bill has always been payed and was this month but wh...
So I have been disconnected after my payment was received by public mobile and they tried to take two more payments from my card even after the first one went through. I have spent hours trying to talk to anyone about why this has happened and I have...
Hello, i switched to public a couple weeks ago and i have noticed that i cannot send or receive any mms messages? i cant do everything else. please let me know what to do! i'm using samsung s7.
I changed a friend of mines plan when I seen the rate went lower and gave more data . Now she has contacted a moderator and did get a response on Friday , to which she responded with the information they needed to fix the issue. Well it is now Sunda...
Hello guys, I've been having a bit of an issue with my plan complaining about long distance calls when it is actually local or within the plan specs I currently have the Ontario wide unlimited calling and have a 647 number (I believe that's Ontario)...
Well to my disappointment public mobile has takin a double payment from my card. On the 4th I loaded 60 bucks on my card and then on the 8th the 32 dollar payment came off the card. And then another 32 dollar payment was declined so im just wondering...
Hello Public Mobile Community, does anyone know the reward for refer-a-friend 90 days plan? As I referred my friend in May 8, 2018 I get $3 credit but my 90 days plan renew in July 27. Today I got a text message from PM says my rewards won't count be...
Called the *611 and added money to account would like to change plans but can’t not and have not been able to log into account since I think 2015 ? Or before that ? Helpppp !! How can I change plans before the special is over tomorrow?? I need data
Hey everyone, I know some people are looking to pick up sim cards to activate by July 9 to take advantage of the $40 4.5GB and $45 5.5GB plans. There is a retail store selling Public Mobile sim cards for $5 plus tax. I picked one up yesterday for a ...
No I don’t think so I think only when beginning of new month rolls over
@CS_Agent I was referred by someone and ported my number from fido to PM today. I bought sim etc at metrotown, Burnaby and they entered the referral person's number. However, I did not get the one-time $10 account credit
I've been trying to register a new number all day today and part of the afternoon yesterday. None of my credit cards will go through. I'd really rather not go buy a non-refundable voucher only to find out that it won't work either. Also, when a credi...
SpoilerLooks like June community rewards may have been posted to accounts. Who has some of the new rewards levels?!?!?!?!Looks like June community rewards may have been posted to accounts. Who has some of the new rewards levels?!?!?!?!
I complained earlier that my text allotment had been used up and I was unable to sent or receive texts. Just occurred to me to turn on iMessage which will allow me to message using the inexpensive PM data add on. . I'm back to messaging again but o...
I downgraded to the 3g plan because of the special on and my internet stopped working. I have tried restarting phone, airplane mode, etc. It says 4g up top but no websites or any apps work, it happened as soon as I changed plan. Any fix? Thanks
My 50 TEXT allotment has been reached in my $10 plan - now mid term how may I add texts?
So yesterday, I switched to Public Mobile's special offer plan, which gives 4.5GB of data in 3G Speed. As everyone here might know, its 3G plan uses LTE network capped in 3Mbps. Before I switched to Public Mobile, I used Rogers prepaid, which was $30...
The community sent me an email to confrim my account. But the service side, or what ever you call them, won't send me an email to change my password. I am locked out of my account. I need to port over my number. I twice asked them to send an email to...
I picked up my PM SIM Card yesterday, before I select my plan, can you please suggest what Plan would be best? The promo plan or the 5.5 G plan?
Hello, How are you my phone number is 647 765 xxxx can I please have my account number or can you please text to this number. This is a very important information to me. I do not remember my pin. I Have been with public mobile since 2005. or can y...
I'm thinking of selling my current phone and buying a new one. I was wondering if anyone knows how to unlock my current phone so it will sell better.
I just got myself a PM sim from Walmart. The guy set up my account in store and I chose a PIN number to go with my email. I wanted to port my number over from Fido at my leisure so I just signed up for the plan and left the store.I put the sim in, un...
Im trying to complete my move to public moblie request and I got a text msg to msg you about it and complete the SIM & activation online form and I've got my account number and pin
My account is on autopay. If I buy a PM gift card (e.g. at SDM), I believe I can apply it and still get the $2 autopay discount. Is that still true? And if I get a GC for $40, but only need $35 because of Rewards, should I put the whole $40 on? Thank...
I bought a sim from you guys online and got it in the mail Im trying to activate it but it keeps saying invalid sim I dont understand I just bought it
Someone please help. I don’t know why this is happening. My phone will ring once and hang up, it has been going on for two months but today was the worst! Blocking the numbers doesn’t help as it’s a different number each time.
I have been with public mobile for a month..I was charged 3 times on my visa.Help
Hey, Just seen an ad for $30/month (instead of $35) for calls+texts+1go 3G data, for new customers only. This a new promo or did I missed something? I tried to find it on PM's website (not on my selfserve) and it's not there...? (and I didn't clicked...
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