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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Switching Plans

I need to up my data for work, but only for the next 1-2 months. Can I change my plan to one with higher data and then switch back to my current plan in the next 1-2 months no problem?

Sound of public mobile texts

How do I change the sound of public mobile texts. They come in as alarms/sirens. They wake me up in the middle of the night.

Changing plans mid plan?

Can I change plans mid plan if I just pay for the new plan? My current plan doesn't end till late October and I'd just like to pay for the new one starting now. I don't care about the double pay overlap of the plans.

i forgot my email and password i used to set up my account an i would now like to change plan

sim card not provisioned

How do I get my sim card to work. I have paid my bill and actually last month I was charged an extra 63 dollars and my normal monthly fee is 23 dollars. On 6 October again charged 23 dollars which is normal but I can not use my cell phone, says eme...

Dsta usage under self serve

Resolved! Data usage under self serve

Does anyone know if data usage reflects in real-time under usage history on self serve?

My phone not receiving calls or texts

Hi there I'm a new customer and my phone isn't receiving any phone calls or texts but I can call people and text them. How do I fix this issue? My phone is a Samsung Galaxy J3. Thank you for your time and answers.

Usage in April 2020

How would I be able to my usage (specifically calls) in April. My account can only show up to 90 days ago.

Int'l AddOn: Is the usage shown in PM's 'Usage History' consistent with the phone's 'Call History' ?

Resolved! Int'l AddOn: Is the usage shown in PM's 'Usage History' consistent with the phone's 'Call History' ?

For a India call lasting 1:48 minutes ( as seen in 'Call History' in Mi phone), 'Usage History' on PM self-serve site shows 3:01 minutes. Is there any other 'buffer seconds' I should keep in mind when making International Call with the Add-On (750 m...

Resolved! iPhone X Notifications

Hey thereI recently switched to Public and now my notifications on my phone do not work. This includes email through the GMail app, WhatsApp messages, Snapchat, Instagram, etc. Through testing I concluded that for whatsapp that the messages do not ge...

Advantages of public mobile

I find it very useful as I can find connection literally anywhere

Resolved! Use referral code After Activation

How do i use my friends referral code after I initially activated my plan. .Technician stated the referral code expired..which it did not.

Suspended account

Resolved! Suspended account

My account is suspended when I changed for a new Plan. Even though I had paid for it already, it is still not working. What do I do?

Resolved! I just changed my plan from 20.00 unlimitedcall to the $15 Plan. How do I go back?

New Phones

New phone upgrade

Screen Goes Blurry

Resolved! Screen Goes Blurry

Hi there..... My LG phone phionex3 that I bought through a PM dealer about a year and a half ago is showing screen connection static issues what can I do... ? Help please I don't want to buy new phone already.

New Phone

Resolved! I want to make self service account

New sim card

Resolved! New sim card

Hi, I bought a new sim card and got it activated from the store where I got the sim from.But it is not working it just shows no sim inserted, my phone is unlocked and the person who sold me the sim card tried putting the sim in other device also but ...

Resolved! account lock out

my account and password keep locking out??

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe