Community

Resolved! Account information

Is there someone who can help me out with my account number ? I forgot my login info so I can't get into there but if there is a way to reset the whole account info then please tell me!! 

Resolved! Switch from province wide to Canada wide

I have a province wide account with 6gb 4G LTE data (90 days). I need to switch to Canada wide calling but the only way I see to do it is to completely restart with a new plan. The new plans all look like they have 3G data which isn’t great. Is there...

Resolved! Please disregard this message if you have enough funds in your balance or are on AutoPay.

Discovered no service on my line of 1.5 years while driving today. Once I got back home, I noticed the following message when I logged into my account: Please disregard this message if you have enough funds in your balance or are on AutoPay.Your acco...

Resolved! If someone activates a SIM and then within hours suspends the account....

Does that affect their $10 one time credit? A friend did that and he is yet to see his credit and it is day 5 of starting up. 

Resolved! International Roaming

Public Mobile: Will there ever be any international roaming packages offered, beyond just the US?Also, curious what people do when travelling abroad but for extended periods of time (more than their 10 day packages)? Do you get a local SIM card or do...

Resolved! Re: Cannot Send Text Messages

Please help, I have a $15 plan and I can’t send text messages without being paired up to WIFI?any thoughts?Thanks Luke

Resolved! Autopay failed after 2 years

Not sure what happened, but both my kids accounts got deactivated because autopay didn't work. This causing some panic after school as I could not get in touch with my kids and they could not get in touch with me. Of course, at the time, I didn't kno...

Resolved! Moderator Wait Times

Hi,I just sent the moderators a private message. Does anyone know what times are like today? Thanks

Resolved! paid for phone number service was not connected want refund

Resolved! Auto payment not accepted

My auto payment all of a sudden stopped working and now my service has been suspended. I tried removing my card and reading it but now it will not let me and I have no options to pay. Not sure what to do, my card and address etc. Were all correct. 

Resolved! Data usage

Hi, On June 14, 2021, I got a message from Publicmobile that my package data has been used up. That’s while my cellphone hadn’t been and was not being used at least for a 3-4 hour period before that message, and as I checked my cellphone after receiv...

Resolved! Fax machine squelch sound at beginning of calls

Anyone else experiencing this? When I dial a number sometimes between when it rings and when the call is answered I hear a large loud constant irritating non stop squelching sound similar to that of an old fax machine.  Sometimes it is after they say...

Resolved! Referral Rewards

When I signed up, there was a choice to use a referral code that I received from my brother and also one that I could’ve used to receive a $50 credit. Since I’m a nice guy, I chose the referral code that should give my brother a $50 credit. However, ...

Resolved! Charged Twice for Activation.

Hey all, Would anyone be able to help with an apparent double billing issue?I set up with the $35 dollar plan on Jun 16, and noticed in my banking history (paid with visa debit, autopay set up) that I have been charged the initial activation fee of $...

Resolved! Im moving from edmonton to Bc, how do i keep my usage...

hey community, when my friend who has public mobile visited the place i am moving to they couldnt use there service there, we have the same plan. i am moving there in 4 weeks. Edmonton to boston barr, BC. Do i need a different plan to roam?  thank yo...