Incoming calls issue

[KrasimirIliev]

Hi there,

Please help me with issues to receive incoming calls... A voice notice comes up every time somebody tries to call me that "this number is not equipped for incoming calls". I've restarted my phone; pulled my SIM card; switched it with another phone... all small tricks, but it still not working...

My plan includes 100 minutes Canada wide calls and unlimited incoming calls. My phone is iPhone 5S. 

Please advise and thank you in advance!

[Nezgar]

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@KrasimirIliev wrote:

Please help me with issues to receive incoming calls... A voice notice comes up every time somebody tries to call me that "this number is not equipped for incoming calls".

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If you did not recently port your number or anything, it sounds like you may have inadvertently forwarded your phone to something like 416-299-6099, which plays an announcement "The number you are calling cannot receive incoming calls".

You can undo any inadvertent call forwarding by dialing ##21# (to clear unconditional forwarding) and ##004# (to clear conditional forwarding).

[t_p]

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@KrasimirIliev wrote:

Hi there,

Please help me with issues to receive incoming calls... A voice notice comes up every time somebody tries to call me that "this number is not equipped for incoming calls". I've restarted my phone; pulled my SIM card; switched it with another phone... all small tricks, but it still not working...

My plan includes 100 minutes Canada wide calls and unlimited incoming calls. My phone is iPhone 5S. 

Please advise and thank you in advance!

---

Sounds like a SIM provisioning issue.Probably needs CS intervention.

[Anonymous]

@computergeek541 @KrasimirIliev 

ok then need to Contact Customer Support Agent by CS_Agent , Explain your issue to
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,

• you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...

[computergeek541]

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@Anonymous wrote:

@KrasimirIliev 

can you try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link 

or Here link,

and do Rebooting your phone 

This is quick and simple,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute

4. put it back and power on,

5. toggling airplane mode off/on,  

and do again Rebooting your phone,

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@Anonymous @Triguy 

When callers are hearing a mesage about a a Public Mobile customer not being equipped to receive phone calls, this is an issue with the account/plan.  Changing phone setings isn't something that could fix that.

[Anonymous]

@KrasimirIliev 

by the way are you did Transfer your old number to public mobile, if so,

do you receive a SMS message from your old carrier asking to confirm if you would like to port your number. Your reply should be: YES.

The confirmation message can take a few minutes to come in. You have 90 minutes from the time of request.

maybe is not completely they processing for your Transferring your old Phone Number,

also you Have To Contact Customer Support Agent by CS_Agent ,

[Dunkman]

@KrasimirIliev 

Did incoming calls work before?

Are you a new customer?  Did you just port your number over?

What about incoming texts and data?

[Triguy]

Try a network reset.

https://www.imyfone.com/iphone-issues/what-is-reset-network-settings-on-iphone-and-when-it-works/

[Anonymous]

@KrasimirIliev 

can you try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link 

or Here link,

and do Rebooting your phone 

This is quick and simple,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute

4. put it back and power on,

5. toggling airplane mode off/on,  

and do again Rebooting your phone,

and if still not fix it you Have To Contact Customer Support Agent by CS_Agent ,

Explain your issue to they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket 

• you can send a private message to Customer Support Agent by CS_Agent, by Click Here link. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...