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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 25393 Views
  • 135 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 36871 Views
  • 185 replies
  • 27 Bravos

Handset + SIM Order still not received

Hello PM community, I recently ordered a refurbished handset and SIM card from the Public Mobile website on July 26. 10 Business days have passed and I have not received and email letting me know my device has shipped and I have not received the devi...

cbuhlergo by • Great Neighbour / Super Voisin
  • 435 Views
  • 2 replies
  • 0 Bravos

Resolved! Re: The Guide to Headache-Free PM Signup

I just sign up at koodo and my number never got ported and my pin doest work there. I was talking to my old provider and they said you guys need to resend the port number. 

Badboy by • Good Citizen / Bon Citoyen
  • 748 Views
  • 3 replies
  • 0 Bravos

Resolved! Idea for listing Pre-Owned phones

I was looking at Public Mobiles Certified Pre-Owned phones and noticed a lot of them are currently Out of Stock.  Of the ten phones listed there are only five available to Buy Now.  I was wondering if there’s a filter that could only show in stock it...

moonmack by • Good Citizen / Bon Citoyen
  • 656 Views
  • 2 replies
  • 1 Bravos

Resolved! $20 referral bonus is missing

I received a text message from Public Mobile saying that if a friend activates a new SIM card before a given date and using my referral code I would receive a one-time $20 reward. This has been more than 1 week now since my friend activated their SIM...

simonb3 by • Good Citizen / Bon Citoyen
  • 1286 Views
  • 13 replies
  • 0 Bravos

Resolved! Deferral of the deactivation date for few days

Hello community membersBelow is the status of my account. My question is simple is it possible to request an extension/defer for the deactivation day for few days to adjust with my travel plans to Canada? Grateful to any advice.Your plan expired on M...

nantsa by • Great Neighbour / Super Voisin
  • 890 Views
  • 8 replies
  • 0 Bravos

Resolved! How to purchase and Add-On?

For an internet based business this website is still atrocious. No improvement in all the years I've used Public Mobile.I can not find the link where you actually PURCHASE an Add-On. You go to the page that lists Plans and Add-Ons and after finding i...

Maiden by • Great Citizen / Super Citoyen
  • 1797 Views
  • 19 replies
  • 0 Bravos

Unable to connect to Public Mobile Network

Hi Guys,After successful activation with a new Mobile phone number and setting up proper APN, still i can not connect to public mobile network.I have a Samsung S9+ and i tried to do the network reset as well.How long does it take to be able to use th...

Pegah100 by • Great Neighbour / Super Voisin
  • 991 Views
  • 7 replies
  • 0 Bravos

Resolved! Not Able to Change Plan

I have old plan and wanted to add more data/change plan but not able to from self serve. If I click to see current plan:Oh no!It looks like something went wrong, but don’t panic. Log out and then log back in again to continue. Or return to the Login ...

mensel by • Great Neighbour / Super Voisin
  • 1060 Views
  • 4 replies
  • 1 Bravos

Resolved! 15Gigs Data gone Fast! :( Need BIG Data Add-on ... Any solutions?

my 15gigs burned by in 2 weeks... not sure how so fast   think  hotspot device programs eating data without me knowing it...  short of buying a new SIM,  and getting another 10gigs for $50    are there any solutions for reasonably priced data?

Peanut1 by • Great Neighbour / Super Voisin
  • 1221 Views
  • 9 replies
  • 0 Bravos

Resolved! Coverage: specific cell tower confirmation?

From what I've read, Public Mobile coverage is essentially Telus coverage, which is provided by Bell towers in the east.  Is this 100%?  I ask because in cottage country, I have a cell booster directional antenna pointed at the following Bell tower. ...

A341 by • Good Citizen / Bon Citoyen
  • 1849 Views
  • 14 replies
  • 0 Bravos

Resolved! porting my phone

it's been longer than 90 minutes and didn't receive a conformation text

mccmelc9 by • Great Neighbour / Super Voisin
  • 842 Views
  • 5 replies
  • 0 Bravos

SERVICE

Hello,Why is my service disconnected and why was i not told about it. I received a message updating me that i have been charged for the payment which was supposed to be the 7th i dont know why am i charged on the 5th. Anywho i have been charged and t...

Alisyed by • Great Neighbour / Super Voisin
  • 511 Views
  • 5 replies
  • 0 Bravos

CS agent not replying

I activated my account - the assigned number is already in use by another person! I sent a message to admin, get a validate account request, do so and then wait 24 hours with no reply.  This service is horrible!    I am paying for phone service that ...

Oxygen8 by • Great Neighbour / Super Voisin
  • 1649 Views
  • 18 replies
  • 0 Bravos

Resolved! Is PM 3G or 4G?

I've been with PM for a bit now. However, I've only needed their most basic plan up until this point and didn't require great speeds or reliablity.  Recently however, I've found courier work that will require a more extensive plan and good speed and ...

Keskin by • Good Citizen / Bon Citoyen
  • 1163 Views
  • 9 replies
  • 0 Bravos

Resolved! Double charged , please reverse

I was double charged one week ago yesterday, payment was for $42 and i was charged 3x by my bank, and only 1 payment went through.tarenbai222@gmail.com

pwcca by • Great Neighbour / Super Voisin
  • 428 Views
  • 1 replies
  • 0 Bravos

Resolved! Adds on after canceling autopay

Do adds on still roll to next cycle if I cancel autopay and miss the payment? I have 500-75=425 Canada wide long distance minute add on that I purchased in April 2021 and they keep on rolling to next cycles.  Question.  If I cancel my autopay right n...

4aklynka by • Good Citizen / Bon Citoyen
  • 1161 Views
  • 10 replies
  • 0 Bravos

No service

my phone is saying "No SIM card" and i have no service, despite there being a sim card in the phone. I even bought and put in a new SIM card but still no luck. If it is the phone and not the sim card that is the issue, will public mobile replace my p...

Resolved! Cancle My plan

I would like to cancle My plan.Support team contact me please. 

JUNHO by • Great Neighbour / Super Voisin
  • 999 Views
  • 8 replies
  • 0 Bravos
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