Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi my account shows as active on my accountmy payment cleared today but when I try to make a phone call it says that my phone is not active - can you look into this matter ?!
Once again, I used my points to get data. And waited 24hours and it's still not applied. Then again I wasted money on buying data and nothing. I've signed out and in. Turned off my phone n data. Why does this continue to happen. ??!!
I just reactivated my plan. I can receive and make calls. I can receive texts. However people are not receiving my texts. I have: reset network settings, cleared message cache, rebooted, reinstalled sim card. I am not blocked on their devices. I have...
I need help, I submitted a ticket and have spent hours trying to fix this but it makes no sense. The phone it self is fine and I tested the sim card in another phone and I still cant make or receive any calls. This is really stressful as I am missing...
Why can't I login with a phone number, apparently my email isn't linked. I can change my password, but not my email. This is pissing me off. I need to get into my account within the next 24 hours or I loose my phone number because my credit card is a...
For the people that were affected by the March 2023 outage, they can no longer use the conditional call forwarding codes: when you enter the code, it says “unknown request error”. When can this be fixed?
I purchased the US roaming 15 day data talk text pack. Texts are coming through but data is not working. Any idea why? I'm in Fargo ND & it didn't work in Grand Forks ND either. It shows the roaming data in my add-ons. And I have 4 bars with the R be...
I added a US Talk/Text $15 plan two days ago and while it shows in my recent payments it has not been added to my account and now I am stuck in the US with no service. Help!!!!
Good Afternoon, Hope you are having a good weekend so far. I just had a question about voicemail notifications, I never get a notification that I have a voicemail anymore which pops up in the notification center as "New Voicemail" since I switched ...
My husband is in the US and he just added the roaming add on ( while in the US) as he forgot to do it before he left. On your help page it suggested turning cellular data on, then going into cellular data network and changing the APN to SP.MB.COM. ...
Over a week ago I ordered for a cell phone, cell plan and nano sim cards. Al was charged to my credit card, BUT my card has not been chared for this order
I'm trying to cancel my father's account and plan. Both my parents use the same email but different cell numbers. how can I login to change info for Father? He has passed away last month and his account is no longer needed. His # is xxx-xxx-xxxx. Tha...
can i use my cell number on my tablet same time ( can i & will it work if i put another sim card into my tablet so i can use both with same phone number
So it sounds like US roaming won’t work in alaska from another thread i read. Any eta when public mobile will introduce volte? It would be a shame to switch from public mobile just because of this issue. I have an older 2017 samsung a5 and i’m not 10...
When setting up new account i got message that I entered wrong MEID and number transfer wasn’t completed and someone would contact me. How do I fix the number so my phone works
I ported from Rogers to Public yesterday, and I can confirm that I am active on Public networkBut my Rogers accounts till shows activeAnd Rogers and Public have same phone number registed I do not want to keep paying for my Rogers serviceDoesn't the ...
I live in ontario. When i dial 811 while in ontario it connects to 811 in quebec - which is not relevant.I have checked my address is correct on my account.I asked at telehealth ontario and they say to contact my provider.I tried but got a useless ch...
Hi, I experienced SIM Card Fraud, ( my data was nearly all used within a few days of renewal). I ordered a ticket yesterday but have not received anything yet and I do not know where to look. I have interrupted the SIM card on my phone as well and di...
