SIM card

[marlizehelberg]

SIM card not received 

[BKNS27]

@marlizehelberg 

When did you order the SIM? It will take up to 2 weeks to arrive. Contact a CS_Agent if the time has gone by.

[Meow]

Contact agent and provide proof of purchase. It could be mail issue or if you bought a phone then somebody forgot to include SIM.

[hTideGnow]

HI @marlizehelberg  

How long you have bought the SIM card?  PM now usually ship the SIM within a week.

If it has be lonnger than taht, open a ticket with PM.   

Click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

1. Type: did not receive my sim card
2. Then click "Contact Us" ,
3. and then click "Click here to submit a ticket"
4. you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[esjliv · Accepted solution]

@marlizehelberg  if it has been over 10 days submit a ticket with CSA.

Two ways to contact CSA:

1- Put in a ticket through SIMon Bot (usually faster method to get in contact with the Public Mobile Customer Support) by clicking on the bottom, right chat bubble.
OR
2- Private message the Customer Support here (slower method): https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437