Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
And it's still a problem in 2021. I called my card issuer several times and they said that in their system it looks like Public Mobile charges my credit card. But on the Public Mobile website it says 'Unable to process transaction.' My options - g...
Cheapest I've seen for sim cards at Canadian Cell Supplies. They also have 5 pickup locations now.
I have accounts with Public Mobile and one of them - under the email xxxxxxxxxxxxxx which I haven't been using since the old phone didn't work with the card - is apparently unavailable (it gives the ForgotPassword/LoginUnsuccessfulUser_LoginDisabled ...
I recently transferred in from another carrier and I am able to receive and send calls and texts to another device. But for 2FA authentication like WeChat or Banking apps sending texts or voice messages/calls to confirm my identity, my device is not ...
Hello all, I was charged the full amount of $135.50 on my January 2021 bill. No rewards were applied. I suspect the issue arose from my credit card. There was an issue with the card on file and updating the card on the site was not working. Saving th...
I recently bought a sim card and wanted to activate it and pay for the plan. I tried using my international debit card and the website said that they don’t accept international cards, so I tried using a canadian debit card but then that card was reje...
Hi there,I am trying to set up my account and I don't know what to do. Here is what happened. I went through the initial form and filled everything out. I hit submit. I got a 404 message. Then I tried to log into my account. I got this message "Sorr...
Hello All (Community, Oracles, PM Representatives), I seem to have the RosieRs' (yes, I am deeming this a condition that was last posted by @RosieR ). So what's up with it? Responding to posts, then disappearing? These posts are not being moved by Or...
I've spent today porting my number from Public Mobile. And did not achieve any result.As I understand it, the receiving operator sends a request to the PM, which must be responded to within 90 minutes. The receiving operator did this two times today....
Hello,,My wife and I change server from Telus to public mobility and my wife included her son to switch from bell to public mobile . This was happened November 8, 2020 . To my wife’s surprise her son phone number never get imported well from bell to ...
Hello, I'm new(ly returned) to Canada and have brought my unlocked Samsung Galaxy 8+ (SM-G955FD) with me from Australia. When I went to find out if my phone would work on the Public network, that was not one of the model numbers listed. Am I out of...
I need a one time monthly invoice how do i get it. Thanks
I received an email after i activated the SIM card saying I could get the first month free if I activated my SIM card before January 15. How do I redeem this? So fustrating!
I totally forgot my secret answer and my password to login to my account. Please help me regain access
I’m trying to change my plan from $35 to $25 for my next payment date of Feb 9. While I’m sure I’m doing everything correctly, my account keeps showing $35 due at renewal. Any advice?
Hello, I'm trying to activate an account and it's giving me an error on the payment although the amount was taken from my card twice. How do I contact support?
I am really upset with your company costumer service. talking to a useless simon gets you know where. so my boyfriend and I both created accounts mine worked with the wrong bill price.QC 5g is 38$ trying to put payments in sucks page times out or goe...
I am purchasing the Motorola Moto E online. Will the phone be mailed to me? And how do you activate the phone? Thank you,Angela McKenzie
Hello community, I ordered a SIM card from PM on Dec. 28, and, perhaps foolishly, expected to receive it by now. I am in Winnipeg Manitoba, and did not expect to find any retailers providing them. Can anyone provide information on when I can expect t...
Hello, I am wondering if I could set up preauthorized payment by giving my banking information.I am stuck in being qualified on my bank account to free charge of service fee. I need to set up two preauthorized payment. The only think I could make it...
I am need of a paper invoice or emailed invoice which will indicate the cost of my plan that I paid and the amount of HST I paid. How do I get one?
I just activate my son's hp in Dec and when I check his transaction history, it looks rather confusing. Transaction Type Credit Payment Debit (Charges) Balance$10 Referral Credit $10.00 ...
Hello, I have a Samsung S9+ and never had problems when I was with Telus, but ever since the switch my calls cut out(incoming and outgoing) all the time and often I lose the connection entirely. No problems otherwise. Help!
