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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 61 replies
  • 15 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 170 replies
  • 18 Bravos

Resolved! LTE data is not working (Sony Xperia XA1 Plus)

Good evening Community,                                          You can call me Koal. I am new to Public Mobile, and I'm in need of some assistance. Your help is GREATLY appreciated. I just purchased the unlocked Sony Xperia XA1 Plus smartphone, and...

Koal by Good Citizen / Bon Citoyen
  • 10 replies
  • 0 Bravos

Make payment

Hi, Can you help me to check if my payment go through or not.My account no. 10000000xxxxxxI tried used my credit card to pay a couple time. Please check if you over paid it or not. Thanks   

sasa810 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! Transferring my phone number

Hi, I am new to Public Mobile. I have sent a private message about transferring my phone number from PC Mobile to Public Mobile along with all my details, but have not heard anything back. I'm not sure how long things take or how things work around h...

1kmmoore by Great Neighbour / Super Voisin
  • 20 replies
  • 0 Bravos

Resolved! Unlimited US calling....

I see the short-term add-on's for the US, but is there any way to add Unlimited US calling to a plan??   If not, any suggestions as to what to use??

LA1 by Good Citizen / Bon Citoyen
  • 14 replies
  • 1 Bravos


Hello,  I need to renew my data cycle so that I can get data again.  I believe I ran out as my internet no longer works.  Payment for my next 3 months should be today.  Can I just pay now so that my phone will work properly again? Thanks, Jacob

Resolved! auto payment not working

Auto payment not taking funds off credit card.  I called the card company and everything is okay on their end.

Resolved! Lost rewards

Oh Hi!Whilst changing my autopay card, Ive lost the existing autopay rewards that were going due to be billed. Is there any way to rectify this? MM

moireachmor by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Re-Activate a SIM card

I had a grandfathered plan on my phone but didn't renew it for like 5 months. When I wanted to add funds to it, it said that I wasn't registered on network. So I did a little bit of research a found that after 90 days without service a SIM card is de...

spoitevienm by Good Citizen / Bon Citoyen
  • 12 replies
  • 0 Bravos

Limit of Private Messages

I just tried to send a private message, but it said I have reached my limit for private messages and can't send....this is outrageous considering that: 1) I haven't sent a private messages since July; 2) The Public Mobile (customer) service relies on...

pschnurr by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

Suspending/pausing my account for 1 month

Hi,I am traveling for one month (out of country) and want to suspend/pause my account for that time period so I am not charged for not using my phone.  Please let me know how to do this?  Also, for some reason it says (under plans and add ons) that I...

pschnurr by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos

Password reset link not working

Hi, I need a password reset on my PM account, but when I ask for a password reset link it takes hours to get the email and when I finally do, it tells me the reset link is already expired. Need to change the credit card info on my account ASAP and it...

sthom01 by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Can't make a payment online.

I'm trying to make a payment online.  It states that plan is expired.  Says no balance is due but states I need to make a payment by May 06, 2018.  Also, when I choose to pay the amount due, it doesn't top up my available funds. Do I need to change m...

smelissers by Great Neighbour / Super Voisin
  • 9 replies
  • 0 Bravos

Resolved! Can call but my number can’t be called in

Hi went to walmart today to purchase a PM sim. My current bell number is not in service as bell cut it off. Employee at walmart told me should be ok to port my old number. Now I can make a call but nobody can call me back. You think number is still p...

rioheavens by Great Neighbour / Super Voisin
  • 13 replies
  • 0 Bravos

My Samsung Galaxy s7 and my wife's will not connect to the network

Hello:My phone (a galaxy S7) along with my wife's will not connect to the network...........I have activated the SIM cards, confirmed the APN setup and still nothing..........we were with Koodo before, transferred to Freedom for 1 day and then came t...

minicum by Great Neighbour / Super Voisin
  • 10 replies
  • 0 Bravos

Resolved! Rewards monthly or Bill cycle ?

Hi Guys, Wondering with rewards is it done per cycle or month.Is it more beneficial to have a monthly plan of 120 day. Thanks

Veder by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

reactiver mon compte

j,ai pas utilisé mon compte plus de 3 mois il est désactivé. commen t le réactiver

moulyou by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos


Hii have forgotten my login password and when I do the forgot password stuff the link sending to my mail isn’t working. please help!!

Shobhita by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Travel to Punta Cana

Are there any plans or add ons, so I can use my phone in Punta Cana?

Martra by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Wrong credit card charged

Working with mod already. Just curious if anyone has had or heard of this happening. Here is some background: my account and my wife's account were both topped up the same day. I think my cc was initially on her account a while back. my account and h...

mimmo by Retired Oracle / Oracle Retraité
  • 12 replies
  • 0 Bravos

Resolved! Switching plans: Applied when current plan is up?

So currently I have a 90-day plan that has 333MBs (1GB spread among 3 months) and I want to upgrade that to another 90-day plan that has more data. My next pay cycle is coming up towards the end of February and I'd like to know whether it is possible...

kingstk by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Frustration with "paper"/pdf invoice: PM claims it needs 30 days!

Here is the problem:For some reason I need to obtain a pdf invoice from PM for the last half-year.I asked mods to generate one for me on Jan 21, i.e. 2 weeks ago. I  asked thatI need it by Feb 1,  i.e. in more than in a week, which is resonable in my...

MVP by Model Citizen / Citoyen Modèle
  • 13 replies
  • 0 Bravos

Re: SOLVED: Cant access self serve.

HELPI cant get into my account as I cant remember password.  when I try to retrieve it I am asked a security question but it doesnt give me the question.  it just shows an empty box to type the answer. 

gordmac by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! Auto-Pay did not work

My plan is currently on auto-pay, and I got a message on February 4 that the Auto-Pay had not worked. I verified my credit card and everything is correct, but every time I try to make a payment I get this message:"Unable to process this transaction. ...

jeannep by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

T-Mobile Refurbished Galaxy S7

I just bought a refurbished T-mobile Galaxy S7 due to my Rogers S6 Edge getting water damaged and the one thing i've noticed is I'm getting less reception, in my office the reception was already poor was getting 2 bars with the old phone but now it l...

omar2133 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Cant receive calls/txts after porting from chatr

Hi, I just switched over to Public Mobile from chatr and I ported my number over. When I make calls from my phone, it goes through. But when other people call or text me I don't receive the notification on my phone. Its been about 4 days since I port...

VersaceShades by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Data active but what's up app does not work.

Hello, I have an Iphone 4s receently in Public Mobile.I have the cellphone data acive but when I try to use what'sup is searching data but gets no connection. I have been trying different things but no success.I apreciate any help on this topic. 

Armero0609 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos
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