Community

Honor View 20 compatibility

Hi friendly people of the internet, just wanted to ask if the Honor View 20 is compatible with public sim cards, couldnt find it in the tool.Maybe one of you has some experience. Thanks in advance

Roaming data not working

I cant get my 2nd data Roaming plan to start working. I ran out of the 250 so bought a gig. I have reset the phone and removed the sim, also tried T-Mobile and AT&T networks. No luck. Had an emergency today and couldnt give AMA my location becaise of...

Does this phone work w/Public Mobile

Hi everyone,Looking to see if this phone works with Public Mobile; https://www.staples.ca/products/2959404-en-maxwest-uno-m6-3g-18-unlocked-phone-blackThanks in advance for the help!

New iPhone 11 purchased from apple - compatibility

Would a brand new iPhone 11 purchased directly from Apple be usable with Public Mobile? 

No phone reception

not able to make or recieve calls      as of todayWhat is problem

Can I use huawei kii l05 with public

Unwanted messages

Hi, I get messages from people wanting a hook up, is there a way to stop this?

Reset password

Hello... I’m trying to login but forgot my password and forgot my security answer. Seems like there’s no other way to reset password without knowing the security answer. I need to change my credit card information in order to proceed with payments. C...

Text messages

How do I turn off text messages from Publicmobile? I keep getting "Congrats! Rewards have been ....." , and "Thanks for your payment"Can I opt to not receive these?

Activation of my phone

I had talked to freedom mobile, they agreed to release my phone number to public mobile. Please activate my phone ASAP, thanks

not getting rewards

it is shown in my payment that I due 7 cads to pay but each time on auto payment it deducts 8.05. I have $10 package in which I have $1 for friend refer and 2 cad on auto so according to that I should pay 7 and it is even showing me 7 dollars as bill...

Unable to send or receive sms

I just got my plan yesterday and sms was working fine for the first few hours. Then it stopped working and I'm not able to receive or send any sms messages. I went to the states this morning and as I crossed the border I got an sms but now back in Ca...

New activation but no service

iPhone 7 ported a number but no service.  How long does it take?  Been about 30 mins but still no service.  Tried phone reboot, remove and reinsert SIM etc.  No luck.  Tried SIM in another phone and no service either.  Login to my account and it says...

Newly activated SIM card, connected but no calling or texts

Issue is fixed. It started working. Thanks everyone. Just activated the SIM card on an unlocked phone almost an hour ago for a family member. Everything says activated and connected to the Public Mobile network but I can't call out on the phone and w...

Need help

What do I do my phone says network locked sim card inserted and than it says sim network pin BLOCKED enter sim network PUK

Huawei P10

I can't find this model in phone compatibility chart. Has anyone used this model successfully? 

new activation no service

Having problems on New Activation, getting "No Service". Tried removing the SIM and restarting, Resetting Network Settings, etc. It's an iPhone 7, unlocked. Switching from Bell. Any help is appreciated!

?? Spams??--after I switched to Public Mobile, keep receiving "New message available for download"

Hi everyone, I'm new. After I switched to public mobile from fido, I keep receiving "New message available for download" from various friends. I had never "Tap to download". I am pretty sure they are spams. Are there anyone else encounter the same pr...

change email address

Pub Mob renews autopay long before it is midnight anywhere in Canada, reducing available data.why?

no MMS

I've tried everything but still not recieving MMS data.Spoke to SIMon and it directed me to self-serve, signed up there, and still no results.I'm also wondering why my account has no info regarding my automatic bill payment, despite giving my CC info...

Porting number scam

Hi,  If let's say something like 'porting number scam' happens (where scammers ports your number to gain access to whatever account), how would public mobile handle that? Public mobile has no live support and no call center, which means you can poten...

Enhance usage history's timestamp request

17/02/2020 1:33Outgoing Call17/02/2020 12:20Outgoing Textas above sample, I can't be told it's pm or am, and what timezone is.It should show the time which the timezone I am in. Please 

US plans

I have purchased 1gz of US data the day I  got to the usa but have not been able to use it. Is there something I have to do to turn it on. I thought it would automatically work.  This is the third day here and so far nothing. I have also purchased th...

Plan

I have a $15 per 30-day plan but my calls and data didn't restart a new cycle after a month? How is that possible? It should restart to 0 again after 30 days right? What should I do?