Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Transferred phone number from Rogers to PublicMobile 3 or so hours ago.Overview displays account status as Active.Utilizing Samsung Galaxy s54 digit pin is not what I set it to be during registration and I'm unsure of where it's kept to even make sur...
Hi community,If I'm traveling to US for just one day, don't want to buy the add on for 8 days. Can I still use text and being charged by per text? If I don't buy the add on, would my phone still work? Thanks so much for helping.
hii purchased a 10 day us text pkg on may 3 and so it should expire may 13. i go into the add ons to try and add another text pkg to cover me until we leave the states on may 17. but in the add on section under text option it is just blank rather t...
I'm wondering if I am able to switch my information to a new sim card?The new phone I want to use only takes a nano sim card, and my old sim isn't nano. I don't want to cut it myself lol. I ordered a new sim card. Is there any way I can transfer my p...
I am trying to reach the moderator team from last two days. No one has responded so far. Just curious how long they take to get back to you. My phone has no service from last two days.
I REGISTERED MY SIM NUMBER AND ALL OTHER INFORMATION AND GOT KICKED OFF AT THE END WITHOUT IT GOING THROUGH.TRIED TO RE-REGISTER AND IS NOW SAYING SIM NUMBER IS "INVALID"PLEASE ADVISE!!!
I signed up for Public Mobile last week when they had the promotion on for 3gb bonus data if you switched from Bell. Today is day 8 and I still don't see the bonus data applied to my account. Is there anything I can do to find out when it will be app...
Hi, I have set up my sim card but the incoming call is still not working. It says it's still not assigned. What is the solution for it? Thank you.
do you have the same problems
I'm locked out of my account, I need help resetting my password.Thanks
So I use basically no data ever, which is why when I started I used my new account referral credit to buy 1 GB of rollover data. I am switching my plan to the $15 incoming calls+txt+100 mins plan and it takes effect next cycle (5th). I always Auto-Pa...
Request to be ported over 2 days ago, only partially ported as I can only call out and text. Can't receive call. My number is still active on both my old sim with freedom and new sim with public. No help from Mod via private message submitted a da...
Alright so, I made a stupid mistake while exploring my Samsung s7 one day by changing the smsc number... yeah idk why...The symptoms of changing the smsc numberCan receive textsCan make callsCan use mobile dataBasically a regular phone except you can...
I have just purchased the 400 min Intl Long Distance (Incl Canada & US) and when attempting to call Australia I get a recording saying, "Sorry but talk is not part of your current package." Suggestions on how to fix this or get a refund on the $15 ad...
Payment due date of this month is May 14th and I actually registered for auto-payment with my bank account. However, I lost my bank card yesterday and I deactiveated it, and It takes 7-10days to get a new card. That was the only bank card I have. Wha...
I referred my son and I got a notice right way saying that I get my $1 discount but he doesn't see anything about his one time $10 credit. When does he get that?
Hi my son is trying to get his new phone (Umidigi) to work on his sim card changed over from Samsung s6. All he can get his 3 g on the new phone . The phone is unlocked and working fine. His plan is 4 g unlimited text and calling province with publi...
I had asked before but not made it clear that i am not going to be calling anyone outside of France. A couple of responses suggested TextNow which I can look at unless someone knows otherwise. Thank you
how soon do add ons become available ie US talk and text
Recently activated account. Checked to make sure phone was compatible. Tried all tip to get service. Still no service.
Hello! I recently signed up to Public Mobile and transferred a number from Bell. After activating my SIM and paying for my first month, I received a text saying that there was a problem transferring me over to Public Mobile - I am assuming with trans...
Ive seen on the mesage board that its a bug with public mobile Just looking for a mod to reset it. Had a US roaming plan and since it expired i can send text but cant receive Thanks
I've just joined public mobile. My texts to certain people are sending fine, while with other people I can't send or receive anything. I'm on a Huawei mate SE that I just brought over from bell.
My data plan is supposed to be 5gb of data for the month, I paid my bill on the 6th and its saying I need to sign into my data to use it when I've only used 2.8. I'm not happy.
Called Bell today to move my corporate plan to an individual plan prior to porting over and was told I could not port my number. I thought there was a CRTC law that forbade this?Feels like my number is being held hostage by Bell even though the 2 yea...
I cannot add a credit card or make any payments on my account, this is the card i have been using. Even tried another card. Same thing.
Hello I'm unable to text or call. My status says active, my plan doesn't expire until June. I've tried removing SIM, resetting my APN. Becoming very irritated.
Hello, I'm having an issue with one of my lines. I had no service on this line for 2 days now and I just dont understand why. I have the same card on autopay with another line and that line is fine, it works. But for some reason, this line says I ha...
Hello Guys! I have just joined the Public Mobile family; however, there is one question I have in mind. I tried to download PM app on my phone but nowhere to be found. May I know what would be an alternative way to check my data usage instead of goin...
Dropped calls frequently for the last few weeks. Reception not an issue. Barrie, Ontario isn't that dense in population so I don't understand why I am being booted off. Basically I can't use my phone for voice calls.
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