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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Autopay issue - can't update credit card

Hi there, I have been paying my phone bill with autopay for years now. The credit card that is on file is expiring soon, so I wanted to update my credit card information. However, I keep getting an error message: Unable to Process TransactionSorry, ...

Resolved! Remove add-one

Resolved! Changing my PM Community User Name

I was hoping to change my user name on the Community but don’t want to loss my bravos, points etc. After searching on the Community, it looks like I have to contact the PM mediator. The mediator indicated that I can change it by clicking on my circle...

Incoming Calls on Galaxy S6

Hi Community, I wish to know if you guys are getting the incoming calls from an unsaved number as +1(Area code)(number) format?Interestingly, I'm receiving all the calls as 1(area code)(number) as in like a 11 digit format. I don't know if this is t...

Mobile Data

Hello, I recently purchased a Sony Xperia XZ1 and am having problems getting the mobile data to work. Any help would be appreciated. I have tried putting the settings to what my boyfriend has on his Sony phone, but it does not seem to work. Thank you

Resolved! Re: Beginner’s Guide to the Community

Hipls help me how to change and update my credit card.

Wrong Charges on my BIll

My bill is supposed to be $50.00 with $5.00 in discounts. I just looked at my credit card statement and I've been getting charged $67.80 how is this possible?

Port out my number

Hi,I’m looking to out port my phone number please to Eastlink. My account number is *********************. I never received a text from you guys. How do I port out my number today?! I have followed all steps but the provider said I need to contact yo...

Province wide calling

I just activated my plan today it includes province wide calling. I am unable to make a call to the next town over without a voice telling me it's long distance and my plan doesn't cover it. I tried using 1 before the number and I always use the area...

Almost all incoming calls display No Caller ID

Hello everyone. Been a customer of PM for quite a while and have been quite happy with the service. However lately over the past couple months most incoming calls display "No Caller ID" or "Unknown caller". This includes some callers within my cont...

Resolved! Account recovery (invalid security answer)

We set up a new account for my mom's phone & got her on first month (paid once) + one month free. Last weekend, the plan expired while we were out of town. Now, we can not log back into the account with the saved credentials on file at home. Every ti...

Resolved! sim card swap

I get message on self-serve site:"Unfortunately, SIM card changes are currently unavailable through Self-serve."I My cell phone no longer works - just want to put a new SIM card into my phone so that I can receive a message from Public Mobile regar...

Resolved! Calls outside of province

Hi,I have basic plan of $15 for 30 days, it says 100 minutes Canada wide calling, is it restricted to Manitoba only? Or my calls to other provinces of Canada are eligible?- will incoming call from other provinces will be charged?Iam international stu...

Resolved! New Years Flash Sale not added to my account.

Hello, I am a new Public Mobile member and I activated two SIM cards for myself and a family member 2 months ago. I used a referral code and signed up for autopay. My friend told me that after 30 days the 5GB data should be added to my account. I log...

Resolved! Account question

It has been great since I switch from Chatr to PM for my 1st month. I am entering my free 2 month.I logged into my account today and have the following questions:- Account Status indicates Plan Expired. My 30 days cycle will start on March 9.- On the...

Cannot access to my voicemail box

Someone left a voicemail to me and I'd like to access it.I tried three methods and none of them work:call +1push 1 until +1 is dialedcall my own number.All the method will end up in a message telling me that I do not have long distance add-on and nee...

Help! Whats App Messenger Slow to send and receive messages

Hi Community looking for some help here. Over the last few months my whatsapp has been slow sending and receiving messages when using data. I am on a 4G LTE data plan. A good 30 second delay. It used to be instant. I have been using the same phone on...

activating my phone

APN enable/disable greyed out

I have Public Mobile call and data plan in my pixel 4a cell phone. It cannot send/receive photos in text messages even the mobile data is turned on. In the APN setting, the APN enable/disable field is greyed out. Please help!

Resolved! google pixel 4a

Anyone know if public mobile is compatible with google pixel 4a?Thank you!

Resolved! I want to talk to a human

internet connection

Hi,My internet is not working on the phone even though I have the package and the unused data left.Is someone else also having the same issue?

Resolved! trying to make my payment

I am trying to make my payment through self serve, but not accepting it, when i submit the amount due it says my balance has enough. Never have I experienced such a problem the two years I am a client and my account is due for tomorrow.

Ticket Sent

Resolved! Ticket Sent

How long does it normally take after a ticket is sent for a moderator to respond?

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