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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 74597 Views
  • 182 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 75812 Views
  • 181 replies
  • 32 Bravos

SIM card

I am purchasing a Umioigi A7 will it be compatible with your SIM card

WmDavid by Great Neighbour / Super Voisin
  • 903 Views
  • 3 replies
  • 0 Bravos

Payment Voucher not working

I just purchased a payment voucher at a petro canada gas station, tried to use it immediately but didn't work, so i tried it a few more times and still nothing. Went home and waited an hr or two and tried again and still not working.... can anybody h...

Can't pay with voucher

I activated my account following the prompts. When asked to choose a plan I selected $25 and paid with the $25 voucher I have. When I when back to my account it showed that my account was expired and needed to add funds. I tried paying again with the...

sean_flynn by Great Neighbour / Super Voisin
  • 2252 Views
  • 11 replies
  • 0 Bravos

Payment

It won’t accept prepaid minutes or credit card because I don’t have a pin yet I have been on this site and have tried to register 10 times 

Orna1974 by Good Citizen / Bon Citoyen
  • 2660 Views
  • 17 replies
  • 0 Bravos

Resolved! Add on data

I just went from $40 plan to the $60 plan for more data. How do I find out ifs activated as I have auto pay?

Kms195 by Great Neighbour / Super Voisin
  • 915 Views
  • 3 replies
  • 0 Bravos

Hello

I need ur he'll because I lock my SIM number so I can call our

Rhoda74 by Great Neighbour / Super Voisin
  • 1249 Views
  • 4 replies
  • 0 Bravos

Min

I need my mins topped up and you guys not letting it go thru

Jamal03 by Good Citizen / Bon Citoyen
  • 2105 Views
  • 12 replies
  • 0 Bravos

Resolved! How do I stop Public Mobile from sending me SPAM

I do not want any SMS messages from them.  I blocked the number that sends me the monthly billing notice.  Now I just got some SPAM about some free offer.  I don't care if it's free data and still want it blocked.  The problem is the numbers I block ...

samiam123 by Good Citizen / Bon Citoyen
  • 4133 Views
  • 18 replies
  • 0 Bravos

Resolved! Does Public Mobile offers temporary suspension?

Does Public Mobile offers temporary suspension for customers that go out of the country? If so, what is the fee?I understand some providers charge a small fee to keep the number active with no services. Some do it for 6 months I believe. I am hoping ...

ricksea by Great Neighbour / Super Voisin
  • 1849 Views
  • 5 replies
  • 0 Bravos

Can not make payment online

I have been making a payment on my account every month with the same credit card and now it will not access my credit card as payment --even when I have replaced it with another card it will not take the payment.  Now my account is suspended and I do...

at4 by Great Neighbour / Super Voisin
  • 1812 Views
  • 10 replies
  • 0 Bravos

Customer service.

Why does Public Mobile have no customer service?Tickets go ignored, there's nobody to call.I won't be recommending anyone else, that's for sure.Time to shop around. 

Brwilson by Good Citizen / Bon Citoyen
  • 3157 Views
  • 20 replies
  • 2 Bravos

Resolved! Order in which data is used

Hi everyone, I am just wondering the order that the data is consumed from the plans. There is:- the data that comes with your plan- then the 500 mb autopay bonus- the promo right now with the recurring 2 GB data for new customers- the one-time bonus ...

effelash by Great Neighbour / Super Voisin
  • 1614 Views
  • 6 replies
  • 0 Bravos

Resolved! new phone with new SIM

I have my new phone ready to go. Do I simply now insert my PM SIM card to actually use my new account?

keithrjoyce by Great Neighbour / Super Voisin
  • 2314 Views
  • 8 replies
  • 0 Bravos

US Roaming in Kona, Big Island, Hawaii

Hi, my wife and I purchased roaming add on on two phones while we were in Kona, Hawaii but it did not work. We turned on roaming and data but nothing. 1. Is there something else that we need to change on the phone to make it work?2. Can the charges b...

simslim58 by Great Neighbour / Super Voisin
  • 2963 Views
  • 11 replies
  • 0 Bravos

Resolved! MiM

I just upgraded my account, am I still eligible to receive the More is Merrier bonus?

Talaxin by Great Neighbour / Super Voisin
  • 1749 Views
  • 5 replies
  • 0 Bravos

Resolved! I am a existing customer

I want to know if my new Samsung Galaxy A52 5G is compatible with the Public Mobile Service. 

frankpotvin123 by Great Neighbour / Super Voisin
  • 2284 Views
  • 11 replies
  • 0 Bravos