Reset password associated with Account

[Zeebee_farayola]

I need help reseting my password as I can't remember the answers to the security question.

Thank you

[esjliv]

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@Zeebee_farayola wrote:

I need help reseting my password as I can't remember the answers to the security question.

Thank you

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@Zeebee_farayola  are you a current customer, or have had an active account within 90 days?

IF so only CSA can help you get back in if you cannot get past the forgot your password option.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 -  Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower - Use this link to:

Private Message to Public Mobile Customer Support Agents (CSA)

[0PX9O4 · Accepted solution]

@Zeebee_farayola 

If you've forgotten the answers to the security questions, the only way to get in would be to contact customer support by sending a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437