Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I need to sign up to make payments. I don't have access to the phone because I bought it for my Mother who is in the Hospital. She is 94 and barely hears the phone let alone will know how to get the verification code. I need to start payments but ...
I have lost network service and I do not know why. When I try to make a call it says to take my phone off airplane mode, however it is not in airplane mode. My device says no sim card, but there is definitely one in there. I am a newer customer, but ...
I would like to change my plan to the $25/month but it says I don't have enough money in my account to do so (because I'm on autopay) and it won't let me select the option to "change on next renewal date", only to top up which is not what I want to d...
I think it will be nice to have time/date when initial post has been submitted. I see no point of posting an 'advice' if post is made 5+ hours ago (or any other chosen time frame) and has many replies. Strike that out Cannot delete my silly question...
I live in an area with somewhat poor service although lately I noticed my incoming calls are not going through even when out and about in other areas? What's up with that?? It's been maybe 2 months of this..thinking of switching if I can't resolve th...
What this mean-- that I can call anywhere in the world and will I be able to call from Bangladesh to canada when I travel edited label: not reward-related
I try to login and it says that my password and username is not right. So I try to set up a new password and it says that my email is invalid. So I try to re-register and it says that my email is already in use. I have received 3 sim cards and I have...
Hello, I just ported my mobile number to public mobile. I was referred by friend and he got $1.00 credit. But I could not find one-time BONUS $10 credit. Could you let me know when will I receive one-time bonus?
Wow - what a terrible customer service process. The system would not allow me to enter my actual name when setting up a community account as it "contains a swear word" - it then asked me to "clean up my language and try again". Notwithstanding the ri...
Each time I try and submit a ticket it wants me to log into the community. I already logged in to the community successfully. When I use the same credentials to do it at the “submit ticket” prompt it says log in error.
I thought I posted this yesterday. How do I contact someone about the $2 off with prepayment and extra 500-2gb extra data that I was supposed to get, but did not.
My US roaming on and on it’s not working. I added funds and then select with the add-on. The add-on shows up in my profile as being available however cannot make calls. How do I fix this. Thanks
Dear Public Mobile community, My Wife and I need parental controls for our daughters phone. Our daughter is 16 and they are both at home while I am out of town. My daughter will not give up the phone at bedtime nor the laptop. She locks her door. My...
Dear PM. community, I wish the system could see that I am auto deduct so I can easily lower my plan from the $50 plan$35 plan. It would like me to top up my account. Seems counterintuitive. Maybe I should lower my plan on the exact day of my renewal?...
Tried to submit a ticket for not receiving holiday giveaway of 2g data and 500 minutes, but can’t get pass verify account step. Tried with account login, pin verification and the last verify account option, even though I gave correct info, but verif...
You canceled my account but took my payment, there is a mistake in your system, Can someone contact me at my email, cmon there is any worker that can help???????I understand is cheap because of less service I need to be contacted
I said oh ya, i dont believe you and i walked into the kitchen and i guess he logged onto my auto signed in account and found my old account number in my emails and changed my number to my old number but i have everything setup to my new number and i...
I am in charge of my mother's account and recently her credit card expired so her automatic payment didn't work and her account was suspended. I updated her credit card info and made a payment but the plan has not re-activated. It says a payment has ...
Could you be so kind as to give me the activation bonuses. I wasn't able to activate before Dec 31st because ... of the holidays(?) .. I only received my SIM card on the 5th.
Hello, I joined Public Mobile on December 1st, 2021. When I activated my account, I input my friend's referral code. I was told that after 3 days I would receive $10 credit and my friend would get $1 every month. However, until now, both of us didn't...
Hi,I am a current customer since Dec 31st. At that time, I opened a new phone number because I wanted to test the quality of the phone line so I kept my home phone company. However, now, I would be interested in changing to a better phone plan here ...
