[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Bought a phone from your site, and it does not work.
Hello, I purchased a phone off your site for reusable phones. I received a cell phone only to see that the touch screen doesn't work, so I cannot use it. What are the steps for me to receive a refund for my purchase or to receive a new phone replacem...
Hostage: Public Mobile Credits dont renew your plan
If you let your plan lapse with auto pay turned off, even topping up your account to the "amount due" will not renew your plan (PM will say you're good to go, but will not enable your service). Public Mobile will not enable your service until you're ...
Resolved! I need my account number
I need my account number please
Can't use data during phone call
I've noticed that during a phone call, my data stops working. As soon as the phone call ends, data starts working again. Anyone else have this problem?I have an iPhone SE (2nd gen. / 2020).
Resolved! Where'd you get that?
Hey @Anonymous - Where did you get that unique Avatar from? I don't see that in my list of available options. I am wondering if I am missing something somewhere in my settings?
Resolved! Port out pin?
Does public mobile have a port out PIN? I want to port out my public mobile number and was told I'd need a PIN from my current provider (public mobile). Not sure where I can find this information. Thanks in advance!
Resolved! transfer existing phone # from Bell to public mobile new customer
I want to acctivate my public mobile sim with my existing bell phone #. It will not accept my bell ph # and therefore I cannot finish the process to activate and transfer over to public mobile. Do I need to start the PM account with a number they as...
Resolved! Re: Certified Pre-Owned Phones: F.A.Q
I tried to place an order for Certified Pre-Order ZTE Cymbal 2 (free sim card included) today but all I managed to order is the $10 plus tax SIM card. I need this phone and I want a flip phone. I am able to show up for curbside pick up at like the c...
Resolved! Phone compatibility
I am looking to purchase another phone and came across the Blu v90 and I was wondering if it is compatible with PM? Thanks
Resolved! Account indicating active but when I call it says account is suspended. I am on auto pay.
Account indicating active but when I call it says account is suspended. I am on auto pay. What I should do now?
Phone software way out of date
I purchased a Huawei P20 Pro mainly for the camera but it has Emui 8 and Android 8 as it's software, both being way out of date. Checking for updates constantly says up to date. How can I update my phone software?
Resolved! In the U.S. without a plan, why is my cell going straight to voicemail in Canada?
Sorry this may be confusing. I am in the U.S. and let my $20 every 10 day plan run out. (its ridiculous) because I have a home phone here in the U.S.When anyone tries to call my cell phone however, in Canada, it goes straight to voicemail. Why doesn'...
Resolved! Forgot account login
Hi, I have an active public phone 587-xxx-xxxx but i forgot the account log-in details. No matter what i try it does not let me log in. When i tried submitting ticket, it ask me account number or other information that i do not have or do not know wh...
Resolved! Referrals
I have brought 2 customers to Public mobile in the last year. I used my referral code but never got any referral discounts. This seems to be a scam. Anyone else had the same problem?
Resolved! New account activation
I'm trying to create a new account, however, the first thing I am asked is to enter my cell number so they can send a 6 digit verification code. I currently use a wifi app that doesn't allow me to receive these texts. What do I do now?
Resolved! Reset password associated with Account
I need help reseting my password as I can't remember the answers to the security question.Thank you
Change cc information on account.
I have tried a half dozen times to change the credit card on my account with no luck. This happened a few months ago when I also tried it. It keeps saying it's been declined by the issuer, which I know is not true. I deleted the old card and now c...
Resolved! Issues with US Roaming
I’ll start by saying that my experience with PM data roaming in the US has not been good. When roaming with T-Mobile, I saw more ‘E’ than anything else. I am currently in Florida roaming with AT&T. Though I have a plan, I do not have have internet s...
Resolved! Plan Expired - Can’t Use Add On
My plan is showing expired and I am unable to reactivate it, I am on auto pay but have added funds. Can a MOD please have a look for me? Thanks
Resolved! US talk text and data question
Is the 250 mb of data per day? (Surely it’s not one set of 250 mb for the 10 days)If it is per day, what if you use 200 mb one day, can you use 300mb the next?thank you!,
Well, since nobody else is gonna say it ...
I'm not particularly impressed with the recent forum software "upgrades". Maybe it's been phenomenally improved for back-end users - CSAs/MODs, PM staff, Oracles, etc. I don't know. But it doesn't seem very improved for us normal plebe visitors/users...
Resolved! Phone number is it available
Is my number still available, I would like to get it back please, its connected to my work. 416-xxx-xxxxThank you Edit by Dunkman: removed personal information
Resolved! Crank call voice messgaes
Getting one everyday from a 1-647- number. I only have 100 min plan so I waste 1 minute listening to their chinese voicemail. Any way around this? Can I block all 647 area codes? Thanks
Resolved! Down grade the plan
Hi, currently I’m paying $25 plan, the last charged was at dec17, if I wanna change plan to $15, should I do it now or click the “renew plan on due date” (means 1/17) anything I need to aware for changing plan? thanks
Unable to send text messages from new phone + x next to wireless connectivity bar
Hi, I received my certified pre-owned LG G7 from Public Mobile two days ago, and I've been having some issues with network connectivity. While I am able to make and receive phone calls as well as receive text messages, trying to send text messages ha...
Resolved! Account is showing as suspended
When I am logging to my account, the following message is displayed. I was not making any payment for around 2 months, but now I did the payment and set up for auto-payment but still, it is giving me the below message. Can someone please suggest? Tha...
Resolved! I can't receive text from android user.
I can send a text from my iPhone to my friends android and the receive it but when they send me one I don't get it, I switched my sim card out with another and I could receive text from my friend I'm guessing its a sim card problem. I receive message...
