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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Using PM

Is there an app I can download to view my self serve? Whenever I use my cell to view account I have to click 3x for it to login or exit and go back into site. Is this an issue for anyone else? Or this there a way to fix this.

Over-charged might be scammed?

Hi Public Mobile Community, I am posting this to raise an awareness, in case you're not informed. This is the second time that public mobile have charged me over than my monthly plan. December 2020- I was just charge $450 instead of $40 for no reaso...

Resolved! SIM activation - Credit Card issue

Hi guys, I just bought Public Mobile sim card and want to activate it. I am stuck on step 5 - Payment. I have 2x Mastercard credit cards and spent a couple of hours to finish activation, but all the time got message " Sorry, we are unable to process ...

Resolved! hi a link to moderator please for transfer

how about transferring a number from virgin mobile but with no sim model=======i mean no access to rhi i am wandering about a phone with no sim card it comes from virgin mobile but this phone is android waterproof no way to open it and new for me how...

how about transferring a number from virgin mobile but with no sim model=======i mean no access to r

Forfait de $25/mois - $2

Resolved! SIM reactivation

I have a dual sim phone and I was travelling abroad. While abroad I have deactivated the public mobile sim card from the phone (CAT S60, 6.0.1 Android version) by mistake. Is it possible to reactivate the sim card or do I need to get a new sim? Thank...

Resolved! updating Alcatel Android phone OS

Have an Alcatel 5041C android phone OS shows as 3.18.16.1612.15 Cannot update it to latest OS which is 8.1 Have tried updating .....seems to update for a second (and I mean second) then tells me on subsequent tries that I have the latest OS ...but ...

Receive SMS while Aboad?

Resolved! Receive SMS while Aboad?

Will Public Mobile SMS work internationally in any of its packages? I understand that I can send internationally while I am in Canada.But, will it work if I leave and go abroad (Not USA, other countries)?Thanks for any advice from your experience.

Resolved! Unlocking Phone

Hi, it appears my phone may have locked. Can someone assist to unlock it?

Re: Credit Card Update - AutoPay

Resolved! Re: Credit Card Update - AutoPay

I'm have a somewhat unrelated question re:auto-pay. Do I still pay the horrendous service fee if I sign up for auto pay?

Resolved! Active member

Being a new customer can anyone answer or suggest things or is it best for only oracles do?

Double billed

Resolved! Double billed

Hey,I have now been double billed for the 3rd month in a row. I have sent messages and their responses do not respond to my concerns and now I am getting no response at all?suggestions??thanks

Resolved! Not connect phone

Hi. I received the message "Public Mobile here. Your plan did not renew because we did not receive your payment. Make a payment at https://selfserve.publicmobile.ca. " last jan16. After that my phone didn't connect. My paymentcard stopped last Jan 11...

Payment processing error

Hi everyone, I had auto-load on my account but had to cancel it. My plan expires tomorrow and I've been trying to complete payment on the dashboard but whenever I put in my CC info, it gives me an error messaging. I tried my husband's card and we are...

Hi

Resolved! How long will the promotion coming?

Hi, I just join us last Wednesday!There would be a one-time 5GB bonus data add-on and one month for free promotion when I active SIM with the email address that I applied for promotion.Until now, nothing happened. Does anyone know when the promotion ...

New customer please help

Resolved! New customer please help

Hello i am new customer i am midway activating my sim than the web site gave error and i re tried now the phone number is want is not available anymore and my sim the system said wait for 50 minutes than retry but my question is will the number I've ...

Resolved! second months free

when can i get the promotion-the second months free?thanks

Resolved! Credit Card Update - AutoPay

Does anyone know how to "update" the credit card information for autopay?

Monthly fee

Resolved! Monthly fee

I cancelled my service with public mobile about 1 week into my pre paid month. How would I go about getting credit back a pro rated amount ?

Resolved! Will my cell number change ?

Hi I just want to know after I switch over from Koodo to Public can my number remain the same ?

Resolved! What Happens to my balance if lost/stolen?

greetingsHere's where I'm at.I have 2 active accounts with PM, on two different plans. One personal, one for work.Work one (account #2) has available funds in my PM account enough to cover for next month's payment. But I don't think I will be using i...

Resolved! I think someone stole my SIM

Please help. Suddenly my sim has stopped working. I've been getting emails saying people are logging into my accounts using phone verification but I am not getting those texts. How do I get this back to my phone??

registered my account

why does it show to invalid when i registered my account?Thanks

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