[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! 500 one-time Int'l LD bonus
What this mean-- that I can call anywhere in the world and will I be able to call from Bangladesh to canada when I travel edited label: not reward-related
Us roaming
Paid for not working
Resolved! Change the email address
HiI want to change my email address, how to do it, help me please. My current email will stop and do not use any more.thank you
Resolved! I can't login!
I try to login and it says that my password and username is not right. So I try to set up a new password and it says that my email is invalid. So I try to re-register and it says that my email is already in use. I have received 3 sim cards and I have...
Resolved! Regarding one-time BONUS $10 credit!
Hello, I just ported my mobile number to public mobile. I was referred by friend and he got $1.00 credit. But I could not find one-time BONUS $10 credit. Could you let me know when will I receive one-time bonus?
Resolved! Can't verify identity to submit ticket
Wow - what a terrible customer service process. The system would not allow me to enter my actual name when setting up a community account as it "contains a swear word" - it then asked me to "clean up my language and try again". Notwithstanding the ri...
Resolved! Can’t submit a ticket
Each time I try and submit a ticket it wants me to log into the community. I already logged in to the community successfully. When I use the same credentials to do it at the “submit ticket” prompt it says log in error.
Resolved! What happened to my promotion
I thought I posted this yesterday. How do I contact someone about the $2 off with prepayment and extra 500-2gb extra data that I was supposed to get, but did not.
Resolved! US roaming phone addon
My US roaming on and on it’s not working. I added funds and then select with the add-on. The add-on shows up in my profile as being available however cannot make calls. How do I fix this. Thanks
parental controls
Dear Public Mobile community, My Wife and I need parental controls for our daughters phone. Our daughter is 16 and they are both at home while I am out of town. My daughter will not give up the phone at bedtime nor the laptop. She locks her door. My...
Resolved! lowering my plan I have been on auto deduct for years.
Dear PM. community, I wish the system could see that I am auto deduct so I can easily lower my plan from the $50 plan$35 plan. It would like me to top up my account. Seems counterintuitive. Maybe I should lower my plan on the exact day of my renewal?...
Overcharged
Hi, My payment plan is $25 per month. However, I have charged double since June 2021 and I noticed it recently when I was checking my credit card.
Can’t submit a ticket
Tried to submit a ticket for not receiving holiday giveaway of 2g data and 500 minutes, but can’t get pass verify account step. Tried with account login, pin verification and the last verify account option, even though I gave correct info, but verif...
I need support!!!
You canceled my account but took my payment, there is a mistake in your system, Can someone contact me at my email, cmon there is any worker that can help???????I understand is cheap because of less service I need to be contacted
Resolved! Hello all, so my friend and i we're having a discussion and he said he get me my old number back
I said oh ya, i dont believe you and i walked into the kitchen and i guess he logged onto my auto signed in account and found my old account number in my emails and changed my number to my old number but i have everything setup to my new number and i...
account suspended but I've paid and reactivated
I am in charge of my mother's account and recently her credit card expired so her automatic payment didn't work and her account was suspended. I updated her credit card info and made a payment but the plan has not re-activated. It says a payment has ...
Resolved! phone service not working
hello i need help with i just put in the sim i was away from the country i cant receive messages i don't know why tnx
Resolved! 31DEC21 Activation Bonus
Could you be so kind as to give me the activation bonuses. I wasn't able to activate before Dec 31st because ... of the holidays(?) .. I only received my SIM card on the 5th.
Missing refer A friend reward
Hello, I joined Public Mobile on December 1st, 2021. When I activated my account, I input my friend's referral code. I was told that after 3 days I would receive $10 credit and my friend would get $1 every month. However, until now, both of us didn't...
Resolved! Transfer my old phone number / Change plan
Hi,I am a current customer since Dec 31st. At that time, I opened a new phone number because I wanted to test the quality of the phone line so I kept my home phone company. However, now, I would be interested in changing to a better phone plan here ...
Network
Not available- phone not allowed. SIM works fine in a different device.
Resolved! Bought a phone from your site, and it does not work.
Hello, I purchased a phone off your site for reusable phones. I received a cell phone only to see that the touch screen doesn't work, so I cannot use it. What are the steps for me to receive a refund for my purchase or to receive a new phone replacem...
Hostage: Public Mobile Credits dont renew your plan
If you let your plan lapse with auto pay turned off, even topping up your account to the "amount due" will not renew your plan (PM will say you're good to go, but will not enable your service). Public Mobile will not enable your service until you're ...
Resolved! I need my account number
I need my account number please
Can't use data during phone call
I've noticed that during a phone call, my data stops working. As soon as the phone call ends, data starts working again. Anyone else have this problem?I have an iPhone SE (2nd gen. / 2020).
Resolved! Where'd you get that?
Hey @Anonymous - Where did you get that unique Avatar from? I don't see that in my list of available options. I am wondering if I am missing something somewhere in my settings?
Resolved! Port out pin?
Does public mobile have a port out PIN? I want to port out my public mobile number and was told I'd need a PIN from my current provider (public mobile). Not sure where I can find this information. Thanks in advance!
