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Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 64 replies
  • 6 Bravos

Activation failed - Now saying SIM card invalid

I was in the process of setting my mom up for Public mobile, following the exact same steps I used to activate my own SIM card, and at the end of the process it said it could not complete the activation and to try again with a different credit card (...

RandomNinjaSA by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Activation Request Failed

Hello, I was just following this instructions and when I reached the order summary page at the top it said "Activation Failed" I'm unable to log-in to self-serve account nor am I able to reset my password as it said "Sorry, we’re unable to verify you...

nikunj4 by Good Citizen / Bon Citoyen
  • 22 replies
  • 0 Bravos

Can't access account

I tried to sign into my account and it tells me "Sorry, your login attempt failed. Please try again." If I try to reset my password it says "Sorry, we’re unable to verify your email address." If I try to re-register it says "The phone number entered ...

whitetj by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! account problems, paid for service

Yesterday I paid for 10 days of text messaging then this morning added $70 to account when i got paid added data and 200mins then changed plan when it renews. The only thing working is the data. I have rebooted my phone already Have also messaged mod...

lbeanforever by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos

Since changing to PM phone hot and battery draining

Hello, Since changing to PM 2 weeks ago my phone is burning hot and the battery draining crazy fast, but this is only happening in my office in downtown Toronto. At home it is fine. Is it looking for a signal? It was so bad after an hour this morning...

Aqua1 by Great Neighbour / Super Voisin
  • 9 replies
  • 0 Bravos

Resolved! Samsung S6 Edge doesn't show LTE

I have a Samsung Galaxy S6 Edge (SM-G925F) which I cant get it to connect to LTE. The most it shows is a 4G connection which isn't bad. Just wondering why my phone doesnt show its using LTE?The picture shows that it connects to LTE bands.   

Pirahna97 by Good Citizen / Bon Citoyen
  • 8 replies
  • 0 Bravos

Resolved! Promo sims?

When is the cutoff date for honouring the $40/4gb promo sim cards?

Madman by Good Citizen / Bon Citoyen
  • 12 replies
  • 0 Bravos

Resolved! Suspended Account Re-activation

Hi, My account was suspended due to me getting a new credit card and forgetting to update my information. I've updated my payment information and my balance is now $0 but my account won't re-activate. I tried submitting an email to public mobile but ...

byrons_22 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Extreme dissapointment with Public Mobile

To this day my wife's phone is still unable to send/receive texts to people on the bell network. She can call people on the network but no texts to through even though acknowledgments say the text is delivered. This is now going on over a month and i...

magical by Great Citizen / Super Citoyen
  • 12 replies
  • 1 Bravos


@shazia  Hello I have made 2 payments in the past 2 days to top off my account and change my plan. My balance still shows 0$$$I am unable to payI have no service Pls I really need help to solve this problem

Ceaza514 by Good Citizen / Bon Citoyen
  • 12 replies
  • 0 Bravos

New Sim activated but can't make/receive calls

Hi,I just activated a sim on Saturday and my phone connects to the network and everything.But I cannot make a call it just instantly says "call ended", and if I try to call my number and it just goes to voicemail.I left myself a voicemail and it show...

Joelk by Good Citizen / Bon Citoyen
  • 25 replies
  • 0 Bravos

Transfert du numero chez autre fournisseur

Bonjour,J'aimerais svp transférer mon numéro de téléphone chez un autre fournisseur. J'ai parle avec Telus et ils m'ont dit de vous appelez pour que je vous puissiez l'activer juste le temps du transfert.Pouvez-vous le faire svp?S'il faut payer, pas ...

Njaga by Good Citizen / Bon Citoyen
  • 24 replies
  • 0 Bravos

Roaming without a package? Will I get charged?

I just came back from the USA, and was a bit slow putting my phone in airplane mode when I turned it on. To my horror, the phone connected to the AT&T access point with data, for a few seconds. I did not buy a roaming package, so I thought the phone ...

mangler by Good Citizen / Bon Citoyen
  • 20 replies
  • 0 Bravos

Resolved! RE: Purchasing LD addon Issue

I started the purchase of the $15 LD addon.  Everything when fine until a pop up window stating "oops something went wrong and try to login again".  I opened another window and logged into my account.  My account does have the $15.00 "available".  I ...

imagesoft by Good Citizen / Bon Citoyen
  • 14 replies
  • 0 Bravos


Honestly, what does it take to get some help around here? I am extremely disappointed with the service here and I've been waiting for about a week to get help for my phone activation. My phone is not activating/porting and everytime I try to log into...

prateekt by Good Citizen / Bon Citoyen
  • 19 replies
  • 0 Bravos

Data usage

I went to the US last Thursday (Dec 15) and got back today (Dec 19). Before I left, I purchased US roaming data, and it worked great.HOWEVER, the data usage showing on my account on Dec 15 was ~1200MB of 12GB, but when I checked today when I got home...

Aomok by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Resolved! Zte zmax 2: apn settings not working for text pics

Hi. I have a new ZTE Zmax 2 I fired up over the weekend. It is all functioning g well, except I cannot send pix over text/mms even though I have read the tutorials and tried all the recommended APN settings. I'm stumped. Can I get some input on what ...

Taskmule by Good Citizen / Bon Citoyen
  • 8 replies
  • 0 Bravos

Resolved! Refer a Friend Reward Not Showing Up

My boyfriend put my number as a referral but it's not showing up on my account. And I haven't had any replies from DM's so I'm hoping someone else in the community may have a solution.  Thanks! 

cynderella by Good Citizen / Bon Citoyen
  • 16 replies
  • 0 Bravos

Logging into Account

I'm having difficulties logging into my account. Ive tried multiple times and yet the server is still saying that my email cannot be verified. Is anyone having this same issue or know how to fix it? 

BH3 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

plan change troubles

I went to reactivate my sim card but i wanted to change my plan from a 90 day to a 30 day. The cost came out to 38 When I went to pay for it it charged my card 3 times and im still without service.

Resolved! Tangerine Mastercard Autopay

Hello, I am having difficulties registering my Tangerine mastercard for Autopay.  I have confirmed that all my details (card number, address, etc) are correct, however I receive the following error when attempting to register: Unable to Process Trans...

How long does SIM card take to deliver?

Title says all , I received an email on Friday that the SIM cards were shipped , but was wondering if they deliever during the weekends as well? I live in Vancouver , BC.  

bintz by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

Resolved! Changing Plan Now question

I'm on a 3-month plan that expires on January 29th right now. I want to upgrade to a plan that is suiting my needs better. If I choose to change my plan NOW(the option is available), will I lose the remaining amount of money that I put for my 3-month...

BillHicksOG by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

trouble porting for over a month Please help!!

@Shazia_K So I've successfully ported my number over to PM as well as others (wife, friends etc). My issue has been with my mom's port from Koodo.  I setup her PM account as a new number in case there was a hiccup (good thing I did).  I've been in to...

lowridin_guy by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos

Can't send or receive Picture Messages

I am having trouble sending and receiving Picture texts. I have my data on but it just tells me "Unable to download at this time try again later"  When I try to send a picture it just spins and spins but never sends.  I know my data is on because I a...

Quad4x4 by Good Citizen / Bon Citoyen
  • 10 replies
  • 0 Bravos

Resolved! HELP. 2nd time this month without service.

Hey all. A few weeks ago when my plan changed at the begining of December, I was without service for nearly a week. The issue was resolved by the mods here and I am very grateful for how quickly they responded. But now for the second time this month ...

Raja625 by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos