Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello I have 4 phones with Public Mobile which confuses me sometimes when trying to keep track of different emails and login info. One of the phones was lost on a jobsite a few months ago. I tried getting a new sim and setting it up on the website bu...
Hello, i pay my account 25$ per month -2$ for the automatic payment but the real amont in my bank acount is higher (26,44$). Is it just taxes?Thanks for your answers!
Dear Public Team, I have been charged 42.94 for a $ 40 plan. Also $2 autopay credit is not deducted. Kindly look into this.
Seriously, how do I contact someone? I received a sim card yesterday and when I try to activate is says the number is invalid. The bot does not help nor will the chat.I also keep getting locked out of my account and have to constantly reset my passwo...
I added 2 g's of data yesterday and my account only shows 1 G. My transaction history shows a withdrawal of the $40. that I had added to my account. Is this what should happen?
I have an iPhone 6 right now and bought a new iPhone SE online and was wondering about how it works when switching sim cards between phones and if my data/apps would be saved if I just took my sim card out and into the new phone and if it would work ...
Hi, we got a PublicMobile plan for our foster kid and set up autopay with our CC for it. He's since moved out and we do not have access to his PM account or to the phone so what's the best way to remove our CC from AutoPay on the account?Let me know...
no phone service but access to data ???
I have a phone with a global cell provider. It includes a US based number. I also pay a monthly fee for a Canadian number so calls to me from within Canada are local, wherever I am in the world. Can I port that second Canadian number to PM? Thanks
I cannot pay for my service online
when do we get the credit for the community rewards? cause my available funds is still the same amount and my renewal date is May 10
I need to switch my plan but I can't access my account nor can I reach a customer service representative I need help I had added some money but it doesn't work due to me having a different plan I need help
Hello. I'm trying to call a conference line with the number 712-432-xxxx but I receive the message, "Hi,! Public mobile here! Sorry! Talk is not included in your plan' hwich is not true as I have unlimited calling to the United States. thanks for any...
I signed up for the flash sale, which was:"Flash Sale.Limited time.Activate on any plan $25/mo or higher and get your next 30 days for $0 online only*. Activate by May 22nd using the email address submitted below to receive this offer.Submit your ema...
I have 1 GB of data. I haven't used it yet as I'm always on wifi. Every day there is a small amount of data used at a certain time, e.g., 1:44 then exactly an hour later another bit of data is used, e.g., 2:44. It happens every day at different ti...
If I add data to my plan, will it last until it's used up or will it go away at the end of my billing cycle.
I am not looking for help, thanks to all, I would like PM to correct this simple issue so we don't have to keep dealing with it, simple.
Keeps locking me out. Cannot remember security question answers
i have a account with public mobile, on my samsung s7 edge. it broke, so i am trying to put my sim into my iphone 6, and its carrier is apparantly public mobile 36.0.1 yet the iphone is saying its not supported sim and i need to contact my carrier. w...
I just received my SIM card and created an account. My SIM card is in my phone properly and all is working, except I cannot receive phone calls. It appears from the message boards that there is an ongoing issue with self-serve porting. I have tried u...
I have no service on my new SIM which was activated online
I’m having a hard time cancelling my account, I already transferred to other network but i can’t use my old number because public mobile won’t allow it, how come? I cant find customer service contact number? I need help.
Help me unlock this sim
I have a couple add-ons that aren't ever going to be used up because I never go over my monthly data/minutes. I'm currently on the 15$ plan so I can't get any less. Is it possible to do the thing where I pause my plan for up to 90 days but continue u...
I’m trying to register a visa debit card but do not have the register a card button?
Believe this topic should be in the Lounge
Hi,On May 5,2020: There was an offer on the Public Mobile website for a $ 5.00 rebate off a plan of $ 35.00. and the same day there was an offer for a 30 days at $ 0.00 for any account activated before May 22, 2020.2 questions:1- On May 5, I complete...
Hi, i don't have or want long distance plan. I made one long distance call by mistake,the call never connected at all, went right to recording that i don't have long distance. Since then, Anytime i call local , within my $15. plan i get the recor...
I just signed up for Public Mobile today! I was very excited until I saw I was charged twice for the month. Help me please!!!
Why is it that public mobile makes it so hard for their customers. It is not hard to figure out, a kindergarten could do a better job. I try and punch in my VOUCHER # where it asks for my VOUCHER # and it will not accept, WHY, because where it says V...
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