[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Forgot Security Question
Hi there! I'm trying to reset my password. However, I cannot send a confirmation email to reset my password because I forgot the answer to my security question. Thank you,Ran
Autopay
I am trying to add my New Mastercard to the auto pay on PM and its being denied. I did activate the card and ensured there is no spelling mistake. Please advise.
What does it mean $10 credit for activation
Please advise what it means to have $10 for activation as new member.
Unofficial Official Announcement from a Community Member to Other Members Seeking Customer Support
Customer Support Ticketing via Simple--Simon the Chatbot is Experiencing a Verification Glitch!! Many customers are reporting a glitch when trying to verify their account in order to submit a customer support ticket request. To avoid further frustrat...
Resolved! Unable to contact a moderator through any means to gain access to my account
Greetings, I have been trying to contact a moderator via the ticket submission but after I fill out the information the 'submit a ticket' button is greyed out and I am unable to send. My credit card expired and I am unable to access my Public mobile ...
Resolved! Setting up a self serve account
I have been a PM customer for over 3 years and am trying to set up a self serve account to pay my monthly payment.I am getting very frustrated that your portal keeps saying that my phone number is not valid in teh first step of the set up. Are you g...
Resolved! Missing Refer-a-Friend Reward
Hello all, It's been a while I actually log in and check my rewards (I regret i didn't check earlier).When I joined Public Mobile,My dad referred my momMy mom referred myselfAll numbers are currently in Public Mobile. I'm not sure since when, my dad'...
Resolved! Password
How will make a payment when I can't access my account?
Resolved! flash sale
I was approved for the 2GBBONUS deal on a 35.00 plan early January but just got my SIM card yesterday. I no longer see the deal on the plans page. I only really want to switch if I have the added GB. Given that I have an email saying "you are appr...
Resolved! HELP: I cannot login, I don't remember my password, 4 digit pin, and payment information
what do i do?I tried to login into my account. I just typed twice password and was lock out.Now I tried to reset my password and the nightmare started.The system asked me 4 digit pin, payment information (auto-pay, I cannot remember clearly), OMG, wh...
Inactive
I am set up on autopay, plan expired Jan 2 and it says I owe $11 but it wasn’t taken from my card. Now neither can home will work and it wont let me manually do a payment. I logged in and it also says if I’m on autopay to not worry about it, but no ...
Resolved! Outside North America usage and No service issues
Hi team I have question about using PublicMobile in abroad, I am in Turkey right now and since I landed I cannot connect to local networks even to receive signal, for just text and calls, Its shows in my phone, emergency services only, Is there a way...
unable to purchase add-on
I have additional sufficient funds in my account and wanted to purchase add-on roaming in the u s a. as I have been doing for the past month, but Sam not able to buy the add ons. Tried to get in touch with a moderator but I get application to
Resolved! Cannot access My Account
Site temporarily unavailable for maintenance. Please try again later.I am trying to add an add-on on roaming, please manually help me.
Problem with receiving bank's code from Europe (Poland)
Hello. I moved to Canada, but I have Poland's bank account and bills to pay. Since the beginning of December (after ~2 years), I have stopped receiving the codes to authorize the banking transfers. Text messages are going out from the bank (I have ch...
Top-Up Voucher
I recently purchased a Top-up voucher at Walmart and tried to renew my account but it keeps saying invalid PIN number. Any ideas how to fix this as I tried calling 611 and logging in online?
Resolved! $15 plan / does it have unlimited texting within canada
My son has the $15 plan. Does this enable him to text within Canada? He says he can't send a text with his iphone on his new Public Mobile Plan.
Resolved! Compatible phones - iPhone 12 ?
Bonjour,Is an iPhone 12 compatible with Public Mobile? It's not in the list of compatible phones.Thank you
My account
I paid $120 to my account this last December, supposedly leaving me with a credit of $71 after the overdue payment was made. My account is still showing a credit of $71 after the January payment should have been already taken out & leaving me with $2...
The data is still used when the cellular data turn off
I am a new customer in last month. I found my data is lost every day from 0.001MB to 0.012MB. I am very sure and checked my cell phone data is turned off since I became the user of public mobile. I tried to turn off most application, such as books, a...
Resolved! Transferring land line - how long does it take? Do I need to call my landline provider?
Hello,I have activated my SIM and transferred a landline to my new PM SIM. However, I will can't text or receive calls. It's been 3 days, how long does this transfer typically take? Should I be calling my landline provider to confirm the transfer to ...
Resolved! Holiday gift by text
Hello, I have been waiting for the holiday gift text message as advised by other posts. Back in December and also early January I've separately messaged Agents asking to see if I was missed in the text message, but haven't received any response.Could...
Resolved! account suspended
My wife and I have been advised that our plan is expired even though we are on autopay. I'm trying to buy US roaming add-ons and have added funds to our accounts but still unable to buy them. What's up with that?
Autopay not registering and caused account to expire
I am using the US Roaming add-on and went to purchase another 10 days only to find that my Plan account has expired even though I'm on Autopay. I checked my credit card and it was deducted on Jan. 8th the same day it now shows it expired. Today is th...
Disabled: Account disabled
Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance.
Resolved! new used phone
I have just received my new phone (used) from Public Mobile but cannot use it yet as I don't have a SIM card. My question is that I notice that the home button is not at all mobile, in other words it seems jammed...is that normal? I am wondering if t...
Resolved! CANT CREATE TICKET
ALL 3 METHODS OF TRYING TO VERIFY THE TICKET IS BROKEN. THE SERVICE JUST KEEPS GETTING WORSE. IT DOESNT EVEN TELL YOU WHO YOU ARE SUPPOSED TO PRIVATE MESSAGE TO RESOLVE ISSUES WHY is this website so BROKEN. it's been years, fix it omg.
Resolved! New phone
Hello,I have an account but recently deactivated it because my device was stolen. I ordered a new used phone from you that arrived today, but it did not come with a new SIM card, which is indicated on the phone page as part of the deal with buying a ...
Resolved! How do I access unused minutes and data?
I have lots of unused data and minutes on my account. How do I access them?
