Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have a credit and yet my plan isn’t working
Hello,While in USA, I would like to be able to call and/or text to Canada numbers. Which add-ons should I get that would let me do this. From add-ons page it seems I need $8 for talk AND $8 for text. But I want to make sure I can make call/text fr...
My plan was activated on 26 July 2018. My loyalty reward is coming up in couple of months.Since PM plans are in 30 days cycle, my aniversary date will be 5 days later than my 13th payment 21 July 2019. Will I get my first loyalty reward on my 13th ...
Hello, I am having a strange problem. I used up all my data already and now my phone is not receving any text message from PayPay. If text messages from my friends, I get them ok. Can someone help please?
What is the longest period allowed to put a call on suspension before losing the account & phone #?
Just joined PM, and having trouble getting the SIM to work with my iPhone. The SIM works with my daughters older iPhone, so not really sure what the problem is. I used a SIN from a different carrier - no issues. The phone has been unlocked from bell....
Hi! I've recently switched SIM cards. My old provider was BellMTS, my new provider is Public Mobile. Both rent space from the Telus, so I was able to keep my old phone number. Any incoming calls to my number are taken over by BellMTS. My phone does n...
Hello i am locked out of my account , when i call 611 it says my pin is wrong , and i just put on a 30$ top up which i do every month adn its telling me its not enough . please help
I purchased a Public Mobile SIM from a local retailer but, after porting my phone number from a corporate TELUS account and activating a new PM account last night, the SIM will not connect to a network from my iPhone 8.
Bonjour mon compte encore suspendu après paiement. Mon forfait est 50$ et j'ai 58$ dans mon compte. J'exige que mon compte soit rétablie le plus tôt possible. Ceci n'est pas la première fois que ça arrive. Merci bonne journée
Hello everybody, Can i Anybody help me? I cant sign to my self -account. I want to pay my public account
2 days ago I tried to transfer my number from fido to public mobile. I closed my account with Fido and then tried to do the self-serve transfer of numbers. It worked for a couple of hours as I was able to call but now I can't make or receive calls. I...
I need international roaming. Are there still ways to move to Telus or koodoo?
forgot my password and security question. Hadn't needed it for years. Can't sign in to change my credit card info. Account suspended. Just need it to send to my account. I changed to autopay and now i cant talk to reps. Help
forgot my password and security question. Hadn't needed it for years. Can't sign in to change my credit card info. Account suspended. Help
I am porting a land line number from Bell. I can make phone calls from the new account but not receiving them. Here is the timeline: Activation started: Tuesday 6 PMLand line terminated: Wednesday 3:30 PMOutgoing calls enabled: Wednesday 5:30 PMSti...
I just got with PM, So far I cant receive text or calls from the US..Anyone have an answer or I need to trow the towel on this provider already?
I cant access my account as i lost my email account and now i cant log in to my public mobile account to pay my bill..i am looking to change both my email account and pw for my public mobile accoumt Post moved from Lounge to Self Serve for better vis...
I live in a border town to the US and travel there frequently for just a day here and there. Can I just be charged per text? I rarely use the phone when I go over, but on occasion, need to text my family. Thanks for any insight!
So, I received a text from number 14005000205: "Public Mobile here: Your transfer request has been completed successfully. Welcome to Public Mobile and thank you for joining us!"However, I still cannot make calls, nor send or receive texts. I have tr...
My wife and I both changed cell providers at Wal-Mart in Midland. The mobility section manager is a friendly young lady named Samantha, and she really knows her stuff!We had no issues whatsoever porting our numbers over from Virgin, and Sam made the ...
Hi there!I'm trying to reset my password so I can log into self serve but when I submit my email address, I see the following error message: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled
Hello,My TD credit card is being charged every month for $40-$50 even though I have not purchased anything from Pubic mobile . How can I get this sorted out and my money reverse back to me ?thanks monisha
I recently ask my wife to use public mobile, we went to a shop who sell PM simcards and ask them to port her number in, I also instructed them to make me the referer but they said they didnt see any section for that, so they continue the trasaction i...
Hi, I've been having a problem with receiving calls from eBay Customer Service 1-866-540-3229. Its being going on for a year or more, but since I don't use them much I didn't think much of it and assumed it was a problem on eBay's end, but after ta...
I’m helping a friend get signed up and she gets this message. Anyone seen it before
So this is new... My plan was scheduled to renew and swap over to the updated $15 plan. I have autopay in - and I have a $135 credit on my account. But - my account status is "Plan Expired". Normal? will this just fix it's self or will I be geting c...
I'm on a provider, but I wanted to change to another company, but I would like to have the same phone number. Is possible with public Mobile?
Hello, I've set up autopay and I recieved texts that my payments were being recieved plus I recieved the text for the $2 reward. However my account has been suspended. How do I get this cleared up? Help someone
hello, everyone,who know how to get more reward? thank you
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