[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Bank account charged. Public Mobile account suspended.
Hello, My debit card was charged for my monthly payment but my public mobile account says its been suspended due to insufficient funds.Thanks Sarah.
Resolved! Account locked out, cannot complete any forms to retrieve access
My web account has been locked out for several weeks now (but phone line works fine). I have been trying to open to reset and open a ticket but the web forms always returns some kind of errors. Tried all kind of verifications but nothing works. Toda...
Resolved! bonus international minutes
What is International with Public Mobile. I was given 500 minutes, so what countries can I call ??
auto pay rejected according to email and account locked
Received an email from Public mobile saying issue with auto pay. CC is OK charge has been processed. Is this legit?
Resolved! I can not summit the ticket ,show error, The systme iusse? verify cannot work
a email was sent to me :Something went wrong with your Autopay renewal Hi ***, your account has been suspended.But I check the card shows it already be paid.
Resolved! Does anybody have experience with buying a phone through the available options?
I've found that Public Mobile is the ideal solution when you bring your own phone, but I'm wondering what people do when they ultimately need to replace their phone. Are the options here suitable, or is buying outright a better choice?
Resolved! Autopay issue
Hi, I recently received an email stating that something was wrong with my Autopay renewal, and therefore, my account was deemed to be suspended, However, with Autopay, I received a notification informing me that I paid for the monthly plan yesterday....
when my phone srart working after a payment?
my plan was $15. it was not enouth, balance-$0. and I put $25. phone isnt work. what have Ido more? thank.
Resolved! Credit card change
Changed credit cards, autopay was stopped. Do I lose my referrals and rewards? I paid bill full within 1 min of receiving the text.
Resolved! Forgot Security Question
Hi there! I'm trying to reset my password. However, I cannot send a confirmation email to reset my password because I forgot the answer to my security question. Thank you,Ran
Autopay
I am trying to add my New Mastercard to the auto pay on PM and its being denied. I did activate the card and ensured there is no spelling mistake. Please advise.
What does it mean $10 credit for activation
Please advise what it means to have $10 for activation as new member.
Unofficial Official Announcement from a Community Member to Other Members Seeking Customer Support
Customer Support Ticketing via Simple--Simon the Chatbot is Experiencing a Verification Glitch!! Many customers are reporting a glitch when trying to verify their account in order to submit a customer support ticket request. To avoid further frustrat...
Resolved! Unable to contact a moderator through any means to gain access to my account
Greetings, I have been trying to contact a moderator via the ticket submission but after I fill out the information the 'submit a ticket' button is greyed out and I am unable to send. My credit card expired and I am unable to access my Public mobile ...
Resolved! Setting up a self serve account
I have been a PM customer for over 3 years and am trying to set up a self serve account to pay my monthly payment.I am getting very frustrated that your portal keeps saying that my phone number is not valid in teh first step of the set up. Are you g...
Resolved! Missing Refer-a-Friend Reward
Hello all, It's been a while I actually log in and check my rewards (I regret i didn't check earlier).When I joined Public Mobile,My dad referred my momMy mom referred myselfAll numbers are currently in Public Mobile. I'm not sure since when, my dad'...
Resolved! Password
How will make a payment when I can't access my account?
Resolved! flash sale
I was approved for the 2GBBONUS deal on a 35.00 plan early January but just got my SIM card yesterday. I no longer see the deal on the plans page. I only really want to switch if I have the added GB. Given that I have an email saying "you are appr...
Resolved! HELP: I cannot login, I don't remember my password, 4 digit pin, and payment information
what do i do?I tried to login into my account. I just typed twice password and was lock out.Now I tried to reset my password and the nightmare started.The system asked me 4 digit pin, payment information (auto-pay, I cannot remember clearly), OMG, wh...
