Plan

[mahmoudesse]

My data did not reset after my billing cycle and it has been 5 days I still cannot turn on my data. I don't understand and public mobile help team is so hard to reach I don't know what to do.

[Triguy]

Try a network reset. reset the network  Settings --> General --> Reset --> Reset Network Settings If you still need assistance then submit a ticket to a moderator by clicking on the question mark on the bottom right.

[zblackma]

@mahmoudesse contact the Moderator Team and ask them to check it for you:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[RossN]

@mahmoudesse hello put your phone in airplane mode for five minutes then restart phone turn off airplane mode 

[gpixel]

@mahmoudesse is it your phone that's not letting you turn data on? are you able to toggle mobile data on? also what's the make and model please