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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 54831 Views
  • 159 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 62584 Views
  • 186 replies
  • 32 Bravos

$5 more for national calling plan?

Was told by the sales who signed up me today. Public Mobile will change calling area from national to Provisional only next week.  For $25, you need pay $5 extra in order to call Quebec (from Ontario) , or vice versa. Will this affect old customer (s...

laoli by • Good Citizen / Bon Citoyen
  • 13265 Views
  • 120 replies
  • 2 Bravos

My Account useless

Every time I try to log in, it just hangs.  The website continues to load, then dies. Really frustrating.  It became so frustrating, I gave up my request to port my old number and will use the new number I received from another provider. So, not goin...

Leaving by • Great Citizen / Super Citoyen
  • 2062 Views
  • 11 replies
  • 2 Bravos

Resolved! Free month and 5 GB data

When I signed up for Public Mobile, I was promised a free month and 5 GB data. I am now into my second month and neither has shown up in my account. What am I missing?

cb_scott by • Great Neighbour / Super Voisin
  • 1662 Views
  • 9 replies
  • 1 Bravos

Resolved! Transfer

I recently changed my Bell number to Public mobile, it got activated but my bell sim is still working and showing next bill. Contacted them and they said they did not get a confirmation from Public mobile so they can't do anything. 2 bills! same numb...

Resh20 by • Great Neighbour / Super Voisin
  • 1969 Views
  • 7 replies
  • 1 Bravos

Resolved! Invalid MMI code

When I try to listen to my voicemail I get a invalid  MMI code. How do I get rid of it. I asked a moderator and he told me to post it, so I have.

thepennh by • Great Neighbour / Super Voisin
  • 3108 Views
  • 5 replies
  • 0 Bravos

sim card

Hey I put my sim card in my phone after activation but it's not working,there's just a arrow flashing saying insert sim

jackyl007 by • Great Neighbour / Super Voisin
  • 899 Views
  • 4 replies
  • 0 Bravos

Resolved! US Roaming

how do I block US roaming charges on a Samsung J3. Only a river separates my town from the US.

PierreDaigle by • Great Neighbour / Super Voisin
  • 1962 Views
  • 11 replies
  • 0 Bravos

Do Phone Plans Ever Change?

NOTE: This is a question for people who have been with Public Mobile for a while!I have only been with Public Mobile since November of 2020. So I do not have much experiences with them yet, BUT most of them have been good so far. Other then the Winni...

Asher2 by • Model Citizen / Citoyen Modèle
  • 3747 Views
  • 17 replies
  • 1 Bravos

Resolved! MMS attachments from Public Mobile?

I've been using my work phone for the last week, and discovered today that my personal phone somehow glitched/crashed on the charger a while back. Restarted and it works fine. But apparently Public Mobile sent me a 5169 MMS three times on Monday. Twi...

Korth by • Mayor / Maire
  • 2249 Views
  • 8 replies
  • 0 Bravos

Recharge done

Hi there have recharged my sim but unable to connect due to network issues 

godlovesmesg by • Great Neighbour / Super Voisin
  • 829 Views
  • 3 replies
  • 0 Bravos

Phone number transfer

I have just transferred from Telus to Public Mobile and requested a porting of my Telus phone number to Public Mobile. When will this happen?

Joannepompu by • Great Neighbour / Super Voisin
  • 1235 Views
  • 4 replies
  • 0 Bravos

Spotty Reception

Had some problems with my previous phone but they were manageable. They're much worse on my new phone, though. (Pocophone X3) Texts will take 1-3 hours to go through, calls get dropped all the time or can't connect. Data speeds are quite slow. Wonder...

OKJoy by • Great Citizen / Super Citoyen
  • 1652 Views
  • 7 replies
  • 0 Bravos

Resolved! Service

I'm locked out of my account and forgot my answer to my question 

AdamLove by • Great Citizen / Super Citoyen
  • 1036 Views
  • 2 replies
  • 0 Bravos

Resolved! 2019 Payment History

Doing my 2019 taxes and realized didnt print my receipts from 2019. I am not able to got back that far from my account page. Is there any way to get my payment history from 2019

trevorBraun by • Good Citizen / Bon Citoyen
  • 1133 Views
  • 4 replies
  • 0 Bravos

Resolved! Puk Pin

How or where can I get a puk pin.?

PurpLeGanG07 by • Great Neighbour / Super Voisin
  • 1326 Views
  • 4 replies
  • 0 Bravos

Resolved! Add on Boxing Day extra 5g

I’m not seeing the extra 5g from the Boxing Day promotion on my account. When will it be applied?  I joined before Jan 15

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