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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29065 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 40785 Views
  • 185 replies
  • 29 Bravos

Resolved! New activation, no MMS Pixel 2

Hi there!Just ported my wife's Pixel 2XL from Bell yesterday - tested everything BUT MMS.There's a few different posts about this solution - but some say to add another apn, some say you don't need to.Anyone have the settings specifically for the Pix...

jbutuk by Great Neighbour / Super Voisin
  • 1630 Views
  • 5 replies
  • 0 Bravos

Resolved! SIM Card

I bought 2 SIM cards on Saturday but never received a confirmation order via e-mail; however, my credit card shows that Public Mobile charge me the equivalent of 2 cards plus delivery and taxes. What is my order number?

no-name by Great Neighbour / Super Voisin
  • 1498 Views
  • 9 replies
  • 1 Bravos

Can’t pay online

Hi Public mobile team,I am having a trouble paying online. I tried everything credit and visa debit cards. Is there something wrong with your webcite? How can I pay for my plan? 

TaisiyaZamula by Great Neighbour / Super Voisin
  • 755 Views
  • 5 replies
  • 0 Bravos

Resolved! How to get public mobile connection.

So a friend of mine wants to switch to public mobile. Normally one would just go to a booth and be done with sim card, transfer of number etc. Due to lockdown they are not open. How do I proceed now. My friend needs 1) Public mobile sim card.2) trans...

killerofmusic by Good Citizen / Bon Citoyen
  • 2045 Views
  • 11 replies
  • 0 Bravos

Resolved! Cancelling

We need to cancel one account that we have. How do I do this? I have taken my card off for auto payment, is that enough?

bdurupt by Great Neighbour / Super Voisin
  • 1321 Views
  • 3 replies
  • 1 Bravos

Resolved! set call forward from another phone

I want to phone my cell phone from a different phone, and set my cell phone to forward to this second phone. Can I call forward like this without having the cell phone with me?

cdg by Great Neighbour / Super Voisin
  • 1236 Views
  • 4 replies
  • 0 Bravos

Resolved! Calls/texts

I just activated and I keep getting texts and FaceTime from people I don’t know 

CTurcotte by Great Neighbour / Super Voisin
  • 1347 Views
  • 7 replies
  • 0 Bravos

Resolved! PAYMENT FOR MY SERVICE

hi I want to make the payment and i am using my visa debit card but it is not workingall stores are closed. what do i do? i cannot use my mobile phone. I speak to any customer service agent. unbelievable. i just cant believe that a telecom service pr...

syedrazvi by Great Neighbour / Super Voisin
  • 1411 Views
  • 10 replies
  • 0 Bravos

No data or service one week after paying 3lines

So I was late paying for my three plans , but paid for the three lines 7 days ago all went through on my end good, up until today I sent 5$ to my account but not my kid’s accounts and I now have service and data and they don’t. We have went a full we...

Heatherwheaton by Great Neighbour / Super Voisin
  • 1423 Views
  • 12 replies
  • 0 Bravos

Resolved! Locked out of account

Hi I'm locked out of my account Iv wated hour and tried to rest but no luck can I get some help

Dan11 by Great Neighbour / Super Voisin
  • 1519 Views
  • 11 replies
  • 0 Bravos

Resolved! Community rewards

Hi there all. Hope you are all safe and self isolating. My question is exactly how do I earn community points? I don’t get it. Thanks

Barnes99 by Great Neighbour / Super Voisin
  • 1809 Views
  • 13 replies
  • 1 Bravos

can't calling at 1-800....

I have been trying to call  BMO customer service for Canada and Us at 800-263-2263,it seems like it can not connect with number 800 upfront, I am with $25 plan which is supposed to include unlimited calling in Canada wide.

senbabala by Good Citizen / Bon Citoyen
  • 2043 Views
  • 17 replies
  • 0 Bravos

iPhone SE | User Experience

Hello, Awhile ago I started a thread on my iPhone was which pretty scathing as I recall. I'm not sure where the thread got to. Any way, I am curious of your experience with the SE model. Mine was horrible until I got the battery replaced. I still hav...

Obice by Model Citizen / Citoyen Modèle
  • 1720 Views
  • 11 replies
  • 3 Bravos

Attractive Promotion - 1 GB Data for $15

Good news, Community members! PM has an attractive Data add-on promotion going on at this time, April 6, 2020 (snapshot below). The promotion is being offered for a limited time and the Data thus purchased will never expire. I just thought of letting...

1GB Data for $15.jpg
sa7375 by Town Hero / Héro de la Ville
  • 1289 Views
  • 8 replies
  • 8 Bravos

trying to re-activate account

Hello im trying to reactivate my account. i was on autopay however missed payment yesterday. im trying to pay the balance but when ever i try to do so with my credit card the error is 'already enough balance' thats not true. i have 12$ on balance, i ...

ar123 by Great Neighbour / Super Voisin
  • 1251 Views
  • 7 replies
  • 0 Bravos

UNABLE TO RECEIVE CALLS

Since I am with public mobile from Feb until now I was unable to receive calls.....I think I will change provider......

Dorisslw by Great Neighbour / Super Voisin
  • 1360 Views
  • 10 replies
  • 0 Bravos

Resolved! Community Stats

New members to the community often ask what kind of participation is required to earn a community reward. Here are the averaged daily post counts of the current top 15 on the bravo leaderboard. @gblackma                35.0                           ...

Hey

Why ain't I able to recieve calls 

USA addons

When I try to addon media for the USA (yes I’m in the USA) there are no options for buying any of the 3 mb’s- the only 2 listed do not say USA media. Why? There isn’t an option to buy the 10 day talk text media either and when I try to message the mo...

Stargirl1 by Good Citizen / Bon Citoyen
  • 2083 Views
  • 28 replies
  • 0 Bravos

Resolved! # fraudulently ported to Public Mobile

I am a Fido customer and my number was fraudulently ported to Public Mobile and removed from me. I can’t find anyway to get in touch with PM? I am waiting for Fido to get back to me but now to also reach out and advise PM of the fraudulent activity. ...

Bballer by Great Neighbour / Super Voisin
  • 1694 Views
  • 9 replies
  • 0 Bravos

Resolved! Error 404

While setting up my account I pressed "Activate Account" and then got message "Error 404 File or directory not found."  What's next?

Dasdueck by Good Citizen / Bon Citoyen
  • 1892 Views
  • 13 replies
  • 0 Bravos
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