Community

Resolved! Help re: Grandfathered on the 90 day LTE plan

HiI am a long time PM member that has been grandfathered on the 90 day plan with LTE data. Previously,  I received 6 gigs of data per 90 days plus a bonus 3 gigs which served me well.   However recently the data has dropped to only 3 gigs for the ent...

Resolved! TELUS Porting number

Since coming here, I've often been intrigued by the way some members reply to others who have porting issues by offering to send them "a number to call". It's done , how can I say, in a hush hush manner that makes "Check your inbox" sound like "I'll ...

Resolved! Question about activation payment and how that works

Hello I just purchased a plan in order to receive the SIM card from public mobile and activated it. Also, I choose a plan just to get the phone number. I am planning insert it on my phone and use it mid November for the SIM and new number. I was wond...

Resolved! Number port not successful

Hi There, I transferred my number from an other carrier, the account was setup correctly I can make calls on the line, but I can't receive calls on my number.  How do I resolve this issue? Thank you

Resolved! Switching old SIM to new SIM

Hey Ive never had to get a new SIM for an existing account ,so just a switch to new SIM is all I want to do any body have a solution please and thanks 

Resolved! Paid 6 days ago but out of data. Need to change plan

I have the $15 plan but my data had been cut off. It auto paid on Oct 27th.  How can I switch to $25 plan and pay the $10 price difference and receive the 750MB extra data ? 

Resolved! Re: Is the iPhone 12 series compatible?

I have an iPhone 12 and I do not know how to set it up with PM. I've inserted my Sims card and it asked for a QR code.  Where is the QR code on PM?

Resolved! Stolen phone

Hi,This is Nour! My phone is stolen today, I would like to cancel my SIM card and keep the same number for another one

Resolved! Base plan data ran out, and Holiday Giveaway data rewards disappeared too?

The problem is in the title - I ran out of my base plan data for the month. I wasn't necessarily worried at first since I had the 1GB Holiday Giveaway data reward from December 2019, and the 2GB Holiday Giveaway data reward from December 2020. I figu...

Resolved! paying for service

i have voucher..... confused as to how to procede 

Resolved! What to do after Porting the number?

Hi everyone,I ported my number from Virgin to Public today. I was wondering if your guys can help tell me what are all the things that I need to do in order to avoid any future problems if any?Thanks in advance (For e.g., I already set up my new voic...

Resolved! Verify card

Hello,I put in my new visa number and registered it. I see it there, but not my old card number.  Does it automatically remove the previous card?I just want to make sure that the right card gets charged. Thank you  

Resolved! Forgot username

I have forgotten the email address I used. I wanted to update the credit card info

Resolved! Missing Refer a Friend Reward

On approximately July 7/2021 I referred a friend and so far I have not received any Reward Program credits for it.  I can provide the cell number if required.

Resolved! Hard copy of my billing history with my address on it

I need hard copy of the billing history starting from April, 2021 till  date sent to my billing address. I need this as a proof of my residential address. Please let me know how can I get public mobile send it to my address. It's very urgent.

Resolved! Locked out of Account

I am locked out of my account.  I tried a reset password but get the following message Sorry, you've been locked out. Please contact Public Mobile for help.

Resolved! Porting Line Issues

Help!!!!!I activated the SIM and requested transfer the line from Rogers for my dad.  However, no text msg received.  Called Rogers, they told me there's no request from another provider.  I was able to make calls using the new SIM, but not receiving...

Resolved! What is oracle team.

What is oracle team can anyone help? I am also getting $2 autopay,$1 refer a friend and $1 loyalty reward.Its a great cell phone service .I knew about it 1 year ago and I repented why I didn't switch before so that I can keep more money in my pocket....

Resolved! 2021 Sept DROPPED Calls, Video Incoming and Outgoing!!!!!!

I have the unlimited call & text plan in North America and looking for a solutions.Accounts are in good standing. Cell has been updated, shut off and not sure why a call to 611 is required.Simon the Robot is useless. Followed guidelines and NO SUCCES...

Resolved! can i buy us roaming for longer then 10 days