Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi there, My wife and I ordered the Sim Cards online and activated our Sim Cards online. Our phones are both working. My 5 GB add on bonus shows in my account yesterday but My wife's account does not have the 5GB add on bonus. Can you please look in ...
Recieved this message when trying to port my Koodo number: We were unable to transfer the phone number you entered. Try one of the following options:- Make sure you entered your number correctly.- Select a new number.- Contact the Public Mobile Co...
Hello!I see that all members of the community have a rank (Oracle, Mayor, Neighbor, etc) I was just curious as to what name corresponds to what level (couldn't find it online, other than Oracle's are above the top 1%)
Hi can you please help me,i am auto payment setup,, my next billing cycle was yesterday and got charged from my credit yesterday. Now my account is temporarily suspended due to insufficient funds I don’t know why? Do we have any customer service numb...
Hi, I've read a few recommendations on how to do this and it looks like something has changed on the Koodo site, as I can't find any port number feature... just the ability to port TO Koodo not From them. I've registered, my sim is working but I woul...
Technically, all phones sold in Canada today are unlocked, so really what this thread is about is places where you can buy phones without a service provider contract. in my personal experience, these are the bricks and mortar places where phones can ...
I'm a customer with public mobile I'm trying to create a self-serve account to make it easier to manage as I put in my phone number to create a self-serve account it told me that my number is invalid or I already have an account but I did not registe...
If a mod could message me I would really appreciate it! Thanks in advance!
Hello all, I am curious what the thoughts were on having a 30 day vs 90 day plan. Are there any notable benefits with the 90 day plan? At this point I am completely happy with the plan I currently have (30 day plan), but am curious if it might be wo...
I'm trying to register for self-serve by using my phone number when I entered the number it told me my number was invalid or I have an account already but both are wrong
Hi , Stared my plan last month, and I setup with auto pay. Yesterday was the bill cycle due and public mobile charged my credit card yesterday for this month. ,, but it says my account is due and account deactivated or expired. Can someone help me wi...
hey folks,im not sure if this is a hardware issue or an actual sim card/data issue but i recently switched from a blackberry classic to a zenfone 3 laser z01bdc and ever since i switched, my data has become unuseable,i've tried turning on data useage...
I currently have the add on "400 International Long Distance minutes"Now I see a new add on "500 Canada-wide Long Distance minutes".Note: the "400 International Long Distance minutes" include calling to Canada, and not just other countries. If I buy ...
Hi all, What is wrong with the website? Why is it so slow to load pages? I've been trying to replace a credit card information for days now. I enter all the information and it keeps loading, loading loading and then end up in an error message. For...
I have a problem in transferring a landline phone number . I sent 2 messages to moedrator team without reply yet. Can you advise what to do .. It has been 3 days without being able to receive calls/Texto on new number and I already lost my old one. H...
So as the title says, I ported my old number from Fongo. Everything seems to be working according to my activated plan. I'm able to make calls from Public Mobile as my new provider and my friends receive calls displaying my old number that was transf...
Bought the 20$ plan yesterday by accident I’m not in USA . Any way I can get the funds back in my account
so i screw up apparently, i got a chatr number try to move here, when i was activating the sim card, it ask me sn number, i put imei number because sn got letter in it so i cant put it!!, then they ask account number from chatr, i guess i have to cal...
Tag@Moderator_team Hi I helped a friend go to public mobile but his Fido phone would not unlock. He had to instead buy a chatter plan. Since the $10 SIM and minutes are non refundable I took & paid for his number SIM & $25 plus tax Public Mobile p...
Below is the error page I get when I try to load the self serve page!It's screwed! Please fix your site or I'm outta here! I'm gonna buy a one way ticket to Bell.ca'sville! in '/' Application.Runtime ErrorDescription: An exception occurred while ...
So I just activated my phone today and everything is working well with the exception of an App on my phone. It is a GPS tracker for my dog which uses cell technology for finding the gps and notifying my cell phone of the dogs position in real time...
The default PIN number for Public Mobile SIM cards is: 1234 Card comes unlocked, so its good to add a pin once getting started.
I purchase US Text & Calling today. I looked in my add ons section and I don't see it there but the money is gone from my credit card and from the add on screen. Now I'm in NYC and my phone is not working. Please help! Bryn
Hi, I'm just to making sure if the 5GB add-on promo still works with "build my own" plan. I'd basically want to build a plan with LTE data. I purchased a sim last week so I'm eligible for this promo.
Im trying to activate my sim card, everytime im at the end where the payment method is, i enter all of my information and double check it to make sure its okay and i keep getting this error message... (see image below). I have called my credit card c...
Can someone help me to reactivate my account?
I transferred my cell number to Public Mobile yesterday. I can make outbound calls but can't receive inbound calls, saying "this number has not been asigned yet, please contact technical support". How can I fix the problem?
I set up an account a month ago with auto pay but after a month my phone was disconnected.I cannot get into my account to find out what happened? can anyone help me get reconnected? Please and Thank you.
I signed up for the bonus 5 gig data for 2 lines if I bought the sims on June 1st and activated by June 16th . However to qualify for the bonus 5 gigs it had to be activated on the same email that they were purchased on but I tried everything to put...
Hello, New public mobile customer here. Ported my number from Yellowknife (867 area code) and was charged 12% tax for my top up. Our sales tax here is GST only at 5%. How can I fix this so I’m not charged an additional 7% every month? Thank you,L
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