reset voicemail password

[speakout]

I am new to Public Mobile.  I do not know my voicemail password.  When I go to the option to reset pswd, it does not work.  It wants me to log off and tog lo back in to try again.  Still does not work. Can anyone help.  Jake

[BKNS27]

@computergeek541 

Thanks, maybe I should change my PIN when I dial the 4001 number. They are both the same.

[computergeek541]

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@BKNS27 wrote:

@speakout 

You need to enter your 4 PIN to access your voice-mail.

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I can't know for sure if you're speaking of the voicemail password, but I will say that the 4-digit account PIN is not the password to enter the vociemail system. Those two things can be set differently. 

[hTideGnow]

HI @speakout   you got error when you try to reset password here: https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/reset-voicemail-password/  ?

did you try using another browser or even try on another computer or phone?

[BKNS27]

@speakout 

You need to enter your 4 PIN to access your voice-mail.

[darlicious]

@speakout 

If you have set up voicemail but need to reset your 4 digit voicemail pin # then follow this protocol before logging in and getting your voicemail pin # reset.

1. Clear your browser.
2. Reboot your device.
3. Open one tab only.
4. Use secret/incognito mode.
5. Firefox,chrome, safari or Microsoft edge work best.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[esjliv]

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@speakout wrote:

I am new to Public Mobile.  I do not know my voicemail password.  When I go to the option to reset pswd, it does not work.  It wants me to log off and tog lo back in to try again.  Still does not work. Can anyone help.  Jake

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@speakout  - did you set up your voicemail?

See Set up here: Set up Voicemail (publicmobile.ca)

Alternatively, check which Voicemail Access Numbers is near you (you can use any really), and set it up as a contact:

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Updated-list-of-Voicemail-Access-N...

[VIP_Tech]

@speakout 

voicemail (publicmobile.ca)

try call your number from same device.

[Anonymous]

If you try to access your voicemail try your 10 digit number.