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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Account number

I am looking for my account number but I can't find it!It is not in the top right corner!

Resolved! problem with service

I did a provider change about 2 weeks ago and transferred my phone number however,, I cann call out but I can not receive calls...please help. Thank you

Resolved! buying additional data as needed and carrying it over from month to month

Hi, is there a way to buy extra data ad-hoc and carry it over from month to month in Canada?For example if I want to buy 5Gb of data today and use it as an overflow protection when I run out of my monthly data. Thanks

Resolved! U.s. roaming

U s. Roaming. I bought $15 add on yesterday today shows only 1 day remaining so I bought another 10 day add on for U.S. roaming. Now my account shows 2 instances of 1 day left of u.s. roaming. Can you straighten this out since I now paid $30

Activating Sim Card

Tried activing Sim Card but error 821 came up. Accidently closed tab and tried re-activitng but now saying phone for transfer does not exist in Canada. Please help.

Activation Incomplete

Every time I turn on my phone the following pops up: "Registering the device with the network". After a minute or so I get "Activation incomplete. Internal error (407)." The phone works fine around Toronto, but I have been out of town and it does...

Page expired

I am unable to login to my account. Once I choose my account page I get that page expired

Resolved! Change email

Hello, Can someone help me change the email address associated with my account?Thanks.

4G promotion rate for current users

I would like to suggest PM come up with promotional rates for current users to switch from 3G to 4G.

"Account blocked"

Hello teamSorry but I'm really fed up. My monthly renewal is by direct credit and for at least the second month in a row, I have a message saying that the account is blocked for non-payment. This time, I got the message at 6:22 a.m. when I logged on,...

Suggestions on what I should do with my plan when I go away.

Resolved! Where to get Promo code and friend code?

Where to get Promo code and friend code?

number with virgin plus can activating

where to check 9059977xxx

Resolved! Help

I need to find out my public mobile account number but I forgot the initial email I had used. Every time I try to log in it says that I can’t. Is there a way I can find out my account number through a prompt or something

Resolved! activation

My wife & I set up public mobile accounts yesterday from a joint telus account - her set up proceeded ok, however I am getting a message of "unregistered SIM" the phone is a Samsung A5

activation

how to bring my number from Luckymobile

Resolved! Lost SIM card

Hello, My aunt is also with Public Mobile and she lost her Public Mobile SIM card while travelling in Europe. What would be the process in this case? She really needs to keep the same cell phone # Thanks in advance

Resolved! Service while in europe

I understand cellular service is not available with public mobile in Europe but can I still receive texts and emails while connected to the internet?

Resolved! USA roaming not working

I’ve been in the USA for 11 days. I purchased my second roaming pass to continue my service and I can’t text call or use data despite the fact that I am connected to a cellular network. Help. What has happened? Why isn’t the second pass working. ...

Resolved! regarding Sim card

My sim card is not working.Its locked and require PUK code. So, from where i can get it.

Resolved! connection issue

Alright So i switched to public mobile a month ago and it seems like i was getting mixed providers. When i called today they said the transfer didn’t go through and they assigned me a new number. Now nothing works, it doesnt connect to the public mob...

How can I usage detail like I could not long ago?

Can't seem to get past login screen. Somehow seem to have logged in.

Can't swap SIM card

I am swapping out a SIM card for a referral and every time I put in the SIM card number it disappears once I try to save the changes. I've tried this with 2FA enabled and with it disabled. I've cleared my browser I've tried to do it in secret/incogni...

How to change the public mobile to freedom mobile?

Resolved! Sim 1 not allowed S22

I've had this phone for a month or so now and it's been fine. However just yesterday the Sim card stopped working and it said Sim 1 not allowed. I put the sim card in my friends phone and put his sim card in mine and both worked, but its just my sim ...

Resolved! Public Mobile locked my phone “Lost/Stolen”

Hi, Im wondering if anyone knows what I can do about this:Roughly 2 months ago I decided to terminate service with Public Mobile after they were unable to resolve a technical issue. Public Mobile was kind enough to reimburse me a month of service bec...

Resolved! Can't access account so can't update automatic payment

My account self-serve public mobile is linked to a dead email address and I can't get in to change payment from a dead credit card to a different card

Resolved! Number transferring to another carrier

Hi, I transferred my number to Freedom mobile in late Sept. 2022 but PM didn't do the transfer and I threw out the PM SIM. I still want to transfer my number to Freedom mobile. As I threw out the PM SIM I can't get any more text messages from PM. Ple...

Resolved! New plans

It appears the new plans are better then the one I currently have.

Resolved! Payment Problem

Hi there,I updated my credit card information, but the payment won't go through. I get an error saying "oops, something went wrong, try again later '. I thought it might have something to do with the postal code, so I tried two different ones, and it...

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