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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 13303 Views
  • 113 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 24628 Views
  • 183 replies
  • 26 Bravos

Switching companies

I received a message saying you were having trouble transferring my number. Said I entered an incorrect ESN number and that someone would contact me shortly. That was over 4 hours ago. I've tried the virtual assistant, but it asked me to reach out to...

Resolved! Incorrect Email used to when registering for Self serve

Hello,I was hoping this helpful community can help my husband who has registered with an erroneous email address(i.e. does not belong to him) when registering for Self serve. He would like to contact a moderator to help him port his old number to pub...

azar2546 by • Great Neighbour / Super Voisin
  • 669 Views
  • 4 replies
  • 0 Bravos

No network

Can’t make phone call no network on my phone

Marisapallado by • Great Neighbour / Super Voisin
  • 556 Views
  • 5 replies
  • 0 Bravos

Data gets used up

This is the third month in a row where my data gets used up during the night right after it resets. I’m on auto pay and in the morning after my data resets I get this message... Public Mobile here. You have used 75% of the data included in your servi...

JenB1 by • Great Neighbour / Super Voisin
  • 874 Views
  • 10 replies
  • 0 Bravos

No internet connection

I paid up my dues but i am not connected to the internet. I can make calls. What could be the problem?

Michaelu112 by • Great Neighbour / Super Voisin
  • 547 Views
  • 5 replies
  • 0 Bravos

Resolved! Changing Plan Mid-cycle

Is it possible to change the plan during the monthly billing cycle, or do I have to wait until the billing cycle ends for the new plan to come into effect?  The cycle just started for me and am looking to change it if I can. 

arube402 by • Great Neighbour / Super Voisin
  • 1259 Views
  • 6 replies
  • 0 Bravos

Resolved! OMADM ERROR 6601

I recently switched my phone to a different phone.  It tries to activate OMADM (error 6601) and keeps failing.  The phone is a Samsung A20. Is there something that is required on your end?

Resolved! $15.00 Plan

When it states that you can have Incoming Calls, where can these calls come from? Is it from anywhere across Canada or just local phone calls?

tanyaluke by • Good Citizen / Bon Citoyen
  • 996 Views
  • 9 replies
  • 0 Bravos

Resolved! No Public network?

Just signed up.  Ported number.  Got message from Public to restart phone to complete porting.  I did that.  Put in the Public SIM and there is no Public network.  I can see Telus and others but not Public.  Am I supposed to wait some time before con...

nevtelen444 by • Good Citizen / Bon Citoyen
  • 1147 Views
  • 16 replies
  • 0 Bravos

Resolved! payments due date

hi thereI have been with public mobile since Jan 27th, 2019. I have noticed that my bill payment due date keep changing every month as follow: I started on Feb 26 up till today I am paying by Feb 15. so it looks like I am paying the same amount but i...

mohamad71953 by • Great Neighbour / Super Voisin
  • 768 Views
  • 4 replies
  • 0 Bravos

Sim Card not received

Hello, I have purchased Sim card on January 28 but have not received yet kindly advise, the following details for reference. thank you Rxxx Mxxxxx. Transaction ID9JY1030xxxxxxxxxxxxxTransaction date28-Jan-2021 17:27:01 GMT-05:00 Invoice IDc18967068xx...

rrmoledina by • Great Neighbour / Super Voisin
  • 620 Views
  • 8 replies
  • 0 Bravos

Resolved! Calling works for all numbers except one

I am trying to access the voicemail on my office phone, by calling in through my cell phone. When I dial the number to remotely access my office voicemail, I get an automated message from Public Mobile saying talk is not included in my plan.Talk is i...

Teagan by • Great Neighbour / Super Voisin
  • 728 Views
  • 5 replies
  • 0 Bravos

why is plan invalid

I tried to reload my account but it tells me my account is invalid? 

prinzie by • Good Citizen / Bon Citoyen
  • 1153 Views
  • 20 replies
  • 0 Bravos

Resolved! price plan change

I want to change my price plan but no plans are coming up and keeps giving me an error. Tried the site multiple times but continues to be the same issue. Also restarted the device and that does not work either. What can I do to be able to change my r...

Resolved! Can't connect to the network

Hi, I've been using Public mobile for several months, suddenly my phone won't connect to the network, I can't call or text. This is a huge problem as it is my business phone. I have talked to the Bot and none of the offered solutions worked including...

KrisEnders by • Good Citizen / Bon Citoyen
  • 1510 Views
  • 11 replies
  • 0 Bravos

Resolved! Calling UK

Was very happy to get 500 free minutes for international calls. I successfully made a call to a UK landline but wasn't able to call a mobile phone. I'm assuming, then, that this isn't part of the free minutes. Can anyone please tell me how much it co...

hilafish by • Great Neighbour / Super Voisin
  • 1035 Views
  • 9 replies
  • 0 Bravos

Resolved! Public Mobile Jerk around

I went through the activation process, at the final step the window just sat there doing nothing then it finally said server crashed, i went back to re-activate now it says my sim is invalid. I cant log in either says my email address is invalid.  IS...

ryder403 by • Great Neighbour / Super Voisin
  • 1362 Views
  • 10 replies
  • 1 Bravos

Resolved! Another porting number topic

I guess I missed the Free 5GB Promo but need to reduce my bill. That means a change to a $25 min. plan and that will leave me with practically no data at all. I have the $40 plan and therefore 5Gb of data plus 1gb holiday (?) but I assume the 5gb dat...

Leaving by • Great Citizen / Super Citoyen
  • 1157 Views
  • 13 replies
  • 0 Bravos

Resolved! Can't reactivate

So when I click reactivate it brings me to payment screen. It doesn't tell me owing balance or anything, but I click "pay amount due" as per usual. A message pops up saying my account has enough money in it. I've been a customer for 4 years, this has...

Dougjudy by • Great Neighbour / Super Voisin
  • 1088 Views
  • 11 replies
  • 0 Bravos
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