Do data add-on purchases still roll over?

[BDover]

The wording on the website now explicitly says data add-on purchases expire 30 days after purchase. 

Can anyone confirm this is true or is it just another cosmetic issue with the website?

Thanks!

[Sleekspeed]

This is unfortunate.  What providers are others looking at?  

[BDover]

Totally agreed. This feels like a giant "we don't want you" message to light users. As far as I can tell, they didn't even offer the courtesy of warning/notifying customers in advance about this massive policy change. People that have been using data addons for a long time are just being told to either pay up or get out.

I've already signed myself and my family up for a different provider

[JohnDoe3]

It's enough to make me look for an alternative. Between the $15/m plan and various discounts, I've been enjoying modest data connectivity and making up for momentary shortfalls with the data add-on. If they're going to expire it now, that just seems like a cash grab on light users and people who don't go for higher tiers. At that point, if I'm consistently running short and rolling off the end of the month, I might as well go for a higher tier, but that's precisely against the point of having a budget service.

This change is enough to have me and my horde of referrals looking for a different provider.

[gpixel]

@BDover 

I guess it only made sense to lose out on some features in order to gain other benefits... looks like Telus wants to take out another competitor with a similar type of platform. chatr and lucky have been lagging behind pm for a while now... it's kohos new phone provider mascot they're after

[XionBunny]

@BDover data add-ons you purchased before the changes were rolled out still roll over until used, only new data add-ons purchased going forward expire after 30 days.

[BDover]

I'm aware the website now says they expire in 30 days, but the website is also full of cosmetic issues at the moment and a change like this seemed more likely to be another cosmetic problem than actually what they meant to do.

I'm still in disbelief that they just axed it silently like that. I wonder how many people are in for a shock when their current addons expire

[XionBunny]

@DDM69 I know they haven't altered the minute add-ons as of yet, I was saying if they decide to in the future that would be one of the final nails in the coffin as far as I'm concerned.

[DDM69]

@BDover  @XionBunny 

[HALIMACS]

Okay... I understand the change is related to add on purchases of data.

However, I logged in to my self serve about an hour ago to pretend to buy a data add-on and the messaging was that it will roll over.

Are they potentially having a change of heart?

I will double check again tomorrow- could have been another ridiculous glitch.  😒

[BDover]

Thanks for the link! They sure are trying to sweep this change under the rug.

I was one button press away from subscribing, luckily I saw a reddit post about this and decided to look in to it.

[NDesai]

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@BDover wrote:

Thanks, any chance you could link me to their post? I've looked and searched everywhere but I can't find it

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Here it is: https://productioncommunity.publicmobile.ca/t5/Get-Support/Old-Rewards-Program/m-p/984461/highlight/...

[XionBunny]

if they make minutes expire then I really have no reason to stay, that and if we all have the sad news that the holiday bonus never happens again.

[BDover]

Thanks, any chance you could link me to their post? I've looked and searched everywhere but I can't find it

Really disappointing to hear as that was really the only real selling point for Public. Also disappointing that they're keeping it such a secret

[softech · Accepted solution]

@BDover   No, the data add-on bought as of today will only last for 30 days.  This was confirmed earlier by Community manager

But voice addon still has no expiry date