Help

[Danielapage]

I switched over to Public last night and my phone isn’t working fully. I think it has to do with the SIM but it says it doesn’t work when I try to add the eSim ? Help!

[BKNS27]

@Danielapage 

Are you using a SIM or eSIM?

Did you reply to the text from your previous carrier confirming that you are porting over to PM with YES?

There is a 90 minute window for you to reply or porting will be cancelled or put in limbo.

If this is the case, you need to contact a CS_Agent by private messaging to restart the porting process for you. They can be contacted at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

If you did reply to the text, there could be a provisional issue with your SIM or if you subscribe with eSIM. Just private message a CS_Agent.

[Handy1]

@Danielapage  First try testing network settings and reboot the phone if no luck please submit ticket with support to help you 

private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437