Not receiving OTP on email

[Manikdh]

I forgot my password to my account and im trying to reset the password but im not receiving the email with the OTP. I dont have access to the phone number so cant get the OTP on my phone either. Please help…. @CS_Agent

[Manikdh]

Email is correct as all the other communication from public mobile is on it. If i want to cancel my subscription how should i do it with not having access to my account ? 

[HALIMACS]

@Manikdh 

Ensure you're using the correct e-mail address and check the SPAM or JUNK folders for the e-mail.

If still not getting it, reach out to customer support.

To contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system by clicking here , then Contact Us,  or, 
2. Send a private message to Customer Support Agent by clicking here.  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.