keep getting Forbidden AI

[ava06]

I need to update my payment method but I can not get into my account to do so, every time I try I get forbidden A1.

There is no way to access my account even after clearing my history, broswer, resetting my phone.... I have tried all of the things.  Please help!

[hTideGnow]

hi @ava06 

if you tried the workarounds, then the only way is to ask PM support to help.  Please message them using private message as I said above

[ava06]

Hi do you have an update on this, I still can't access my account to update billing.

[ava06]

WE have tried all of that nothing works

[hTideGnow]

hi @ava06 

it could be just a browser cache problem.  Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then submit a ticket with CS Agent using   direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage