05-24-2023 07:03 PM
Created a new account for my second phone (to replace my landline). I gave two numbers during the account creation and none of them is receiving the 6-digit code so I'm just blocked. The step with the email works but doesn't let me in. What can I do? How do I talk to a customer support person? The robot messagerie has nothing for my problem. Help?
05-24-2023 07:15 PM
Incognito mode doesn't help, it does the same i sign in, i enter the email code, and then they ask for a phone code i never receive. 😔 I did private message the support, thank you!
05-24-2023 07:12 PM
Thanks for the direct message thing! The chat box has no answers for my problem. Hopefully the private message will work!
05-24-2023 07:06 PM - edited 05-25-2023 05:08 PM
@Saphye did you try to use Incognito mode?
if that does not work, you might want to open ticket with support:
05-24-2023 07:05 PM
@Saphye Here how to reach support
Getting support / submit ticket
Or while your already here and logged in the community
Watch for reply top of page to the
Right ( envelope image )