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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12423 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 23526 Views
  • 183 replies
  • 25 Bravos

Resolved! SIM card not arrived

Hello,I ordered my SIM card on Nov. 12, 2020 and it has still not arrived on Dec. 4th, 2020.  I am wondering how I would check that it has been sent?  Is there any tracking available on these packages? Thanks!

sstotyn by • Great Neighbour / Super Voisin
  • 530 Views
  • 4 replies
  • 0 Bravos

Resolved! HAckers???

Is public mobile website hacked? Why I received this message?  Losttimesz an hour agoYou wanted a surprise? This is your chance to win a amazing brand new Apple iPhone 12 Pro. Get it now!Hey! We are giving away a brand new Apple iPhone 12! You can ta...

pcassoy by • Great Neighbour / Super Voisin
  • 680 Views
  • 6 replies
  • 1 Bravos

Resolved! Voicemail number changed

I'm in Ottawa. For some reason my phone is trying to dial the VM number for Nova Scotia. This change in behaviour appears to have been within the last day or so.  edited by computergeek541: title changed to reflect content of a moved message/new thre...

JohnSmith1 by • Good Citizen / Bon Citoyen
  • 1642 Views
  • 20 replies
  • 0 Bravos

Resolved! Refurbished Phones return

I purchased the wrong phone and have requested information on how to return It (was told on website we have 30 days) but NO ONE has responded to my email. If I only have 30 days to return it how am I supposed to know how to do that? Can anyone direct...

kidcowgirl by • Good Citizen / Bon Citoyen
  • 1374 Views
  • 8 replies
  • 1 Bravos

Resolved! Yearly reward

Hello. I've been a customer for I think 3 years. My monthly reward is only 1 dollar shouldn't it be at 3/month?

the_boks by • Great Neighbour / Super Voisin
  • 832 Views
  • 7 replies
  • 0 Bravos

Resolved! Locked out

I have been a customer for well over a year but I have been locked out of my self service. I tried password reset but it tells me to contact support and I can’t find how to contact support anywhere!!! How do I contact support????

Larends by • Great Neighbour / Super Voisin
  • 589 Views
  • 1 replies
  • 0 Bravos

Resolved! Plan didnt change?

So I started using public mobile nov 3rd and now on dec 3rd I paid my plan again. However, I remember changing my plan to the $15 plan on the "next renewal date" which wouldve been dec 3rd .. but I still got charged $25.99 Is there any way I can get ...

G3salaza by • Great Neighbour / Super Voisin
  • 437 Views
  • 1 replies
  • 0 Bravos

payment Voucher keeps getting rejected

so i bought a ten and forty ddolkar voucher. Added the 40 it worked then the ten it said it was nit accepted.long story short because i am stressed right out.. i tried swveral times qent to same store bought another ten and tried in front of clerk it...

Tracerdejong by • Good Citizen / Bon Citoyen
  • 948 Views
  • 12 replies
  • 0 Bravos

Get a 1GB bonus for 6 months when you activate

Hello - I'm new to Public and signed up with a promo 1GB for 6 months after activation, but have not received the extra 1GB yet. Does anyone know how I can get this added? I successfully applied my email during date window and activated with same ema...

flighteye by • Good Citizen / Bon Citoyen
  • 1016 Views
  • 14 replies
  • 1 Bravos

Resolved! Account trouble

Good dayI have 2 phone numbers for kids and would like to  know if its possible to see both "accounts" in the same spot.  The portal won't let me use the same email address to register for both, error that the email is already in use.ThanksJ

jamiearis by • Great Neighbour / Super Voisin
  • 472 Views
  • 4 replies
  • 1 Bravos

Black Friday savings - you’ll get $5 off every month for 6 month

Hello Public community, I am a new user. I activated my service today and selected the $35 plan. According to the Black Friday saving, I should get $5 off for the first 6 months, but I cannot see that promotion applied to my account. Can you help? I ...

ScubaAlex by • Great Neighbour / Super Voisin
  • 372 Views
  • 2 replies
  • 1 Bravos

Change my number??

Change my phone number to where I live. VANCOUVER BC. The sales lady gave me a long distance number when she signed me up Oct. 28/20. I noticed it the day after and have been trying to get it changed cause I am getting charged long distance. UNFAIR!!...

J21 by • Great Neighbour / Super Voisin
  • 399 Views
  • 3 replies
  • 0 Bravos

mobile network not available

getting a "Mobile network not available" message when trying to make a call.  Incoming goes right to VM.  Texting in/out is fine.  Was working fine yesterday. My account has a credit balance. any suggestions?

how to change emial adress

hi please can anyone can tell me how I can change my email address..... I couldn't find the option to change the email address. 

harleen by • Good Citizen / Bon Citoyen
  • 462 Views
  • 3 replies
  • 0 Bravos

Resolved! Activation new to Canada

Hi PM,I bought a SIM with an Australian debit card, now that nor my Credit card will not get me activated,./I've wasted huge hours on this network, does anyone have a solution or a different company? 

agriffiths by • Great Neighbour / Super Voisin
  • 809 Views
  • 5 replies
  • 0 Bravos

Resolved! I need a moderator/arbitrator I am being extra billed

I have been extra billed 53.76 on November 15, I was also extra billed the same charge Sept. 16 and Oct 16.  I need to chat with someone about this. I have contacted a moderator about this in the past but have not received assistance or even a reply ...

Aggie456 by • Great Neighbour / Super Voisin
  • 554 Views
  • 4 replies
  • 1 Bravos

Resolved! Change payment for autopay!

I think there is a problem with the system. It won't let me change my payment for auto pay! Can I get connect with an operator?

MeganAsefaw by • Great Neighbour / Super Voisin
  • 664 Views
  • 3 replies
  • 0 Bravos
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