Community

Resolved! Change password and security question

I rememberd my password for my Public Mobile account. However, I dont remember my security question and dont know how to change my password. Can someone help me with this? 

Resolved! Porting error?

Recently, after the customer support team fixed my problem with the SIM card we ported the number of my Rogers Pay-as-you-go. As of right now:The Rogers account has been cancelledThe porting was successful, we got the text message and everythingThe P...

Resolved! How do I reset password

How do I reset password if I don't know old one

Resolved! No Service after Activation

I recently tried to activate with Public Mobile. I followed all of their steps and on my account with Public Mobile it says I am activated and should be all good. I called my old company and nothing on their end should be keeping things from working....

Resolved! Public Mobile SIM not working

Hi all. My public mobile SIM card is inserted correctly. I tried putting it in again, turning on and off airplane mode, and restarting my phone. Unfortunately, my phone still says "public mobile network not available". Also, I tried to activate my SI...

Resolved! Network/Calls not working

I've paid my monthly bill and yet - I can't use my data or my phone. Only the wifi is working.

Resolved! how to get the same number on public mobile after accidental deactivation

Resolved! Sign in problem

Hi, I tried to sign in to my account but I could not. NMy SIM is working. What should I do?? 

Resolved! Battery health of pre-owned iPhones?

Hi all, Just curious on other's experience buying a pre-owned iPhone through public mobile? More specifically one in "Very Good" condition. My main concern is the battery health percentage. Are they usually 85% or higher? Would be a shame to buy one ...

Resolved! Unlisted number

I wanted to know if my number is listed on public directories if so how can I get it off of them 

Resolved! How to make call forwarding work in USA?

I set call forwarding to a textnow number before I entered USA and tested it working but after entering USA the calls are not forwarding any more. How can I make call forwarding work here?

Resolved! US data

I have unlimited talk and text in Canada as well as the US, does the 10gb that is on the plan also work in the US? Or do I have to buy an add on for international data? 

Resolved! I tried to join Public Mobile, but it is no use. Rogers won't let go of me.

I Registered and made payment with a Public Mobile sim card yesterday, and I was charged immediately on my card. Today I found out that Rogers took back my number, therefore Public M had to put a new number on the sim card I had. So I started the who...

Resolved! Balance

When it says balance $25.00 does that mean there is $25.00 in my account to use?

Resolved! Free 2BG Promotion?

After I activate my SIM with no promotion, I noticed this 2GB promotion for 1 year on my account.Is it just automatically applied to my account and can I just use this with no extra cost? 

Resolved! New Sim card not working

Just activated my SIM card in an unlocked phone.Sim card will not work

Resolved! Port out Sim

I have issues with the network having with calls at home. This is why I want to port out my numbers xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxmy accounts are currently inactive. 

Resolved! New SIM Card

Hi, I recently joined Public Mobile for the extremely competitive prices and good features. However, upon activating my card, my phone displayed 'No service' at the top of the screen. 3 different phones, all the same problem. When we went to "The Mob...

Resolved! any way to prioritize faster data add on?

I have a package that includes 500MB + 500MB at 3G Speed.  I also have a 2GB one-time data bonus.  I have to video conference an upcoming event without access to wifi and am concerned that the 3G speed will be too slow.  Is there a way to set up my a...

Resolved! When existing CC renew (new expiry date), need to to anything?

My registered auto-pay Credit Card is expiring in few months, expecting soon to get a new credit card with same card number but different expiry date.  Do I need to do anything? Thanks in advance! I found Changing CC written by @Anonymous  from https...

Resolved! Phone stolen and identify stolen

This post is actually for my friend.  She is with public mobile.  Her phone was recently stolen and her online identity that was connected with her email has been used by someone else. She changed her email  password, but the damage was already done....

Resolved! Public mobile charged me on an unactivated sim

On March 3rd,  I was trying to activate a sim card from the dealer shop, but that did not get through. The SIM was not activated but Public Mobile charged me the amount on my debit card. I want the money to be reimbursed on my card. I don't know why ...

Resolved! Samsung Galaxy A50 - compatible with public mobile's network?

Hi,My dad wants to switch to public mobile.  His phone, Samsung Galaxy A50, is not listed on the compatibility list.  Can someone please confirm whether or not his phone is compatible with public mobile's network. Thanks.

Resolved! Voicemail Error message

I get this error message and cannot access my voicemail. Has anyone encountered this?  Know how to resolve it? 

Resolved! Says i’m out of minutes even though i have unlimited calling to U.S. and Canada

i’m not even out of data, keeps telling me i’m out of minutes when i try to call to the U.S.