Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hey!! Have the plan with 100 mins 250mb data and unlimited text messages. Can’t receive text messages unless I have wifi to connect to. My mom can’t text me through my new phone number that I received through my plan. I’m don’t understand. I thought ...
Where can I try to log in to my account it's impossible because after I hit log in it says page expired every time I cannot log in to do anything plz help
Also I have a skull fracture. They keep making me prove my identity. What info is needed so I can write this down and thank you. I was dying but not anymore woo hoo
my phone was broken. so i was going to log in my accout to quit my plan. but I can't check verify 6-digit with broken phone. i really want to quit my plan as soon as possible. it wastes my money.
Why don't you allow retrieval of username? You say you do, but the emails you send only offer a password change, which is no **bleep** use without a user name. I have re-registered under a new user name, but that should not be necessary.
I already have a public mobile account. I want to set up my brother with an account also, I want to pay for this account for first year. Should this account be setup in his name or mine. I will be paying for it. So does it matter whose name the accou...
Hi, During the initial activation steps, I had input an incorrect phone number for the number transfer from a Freedom Mobile account. What is the best way to solve this issue and resubmit the proper number transfer request to complete the activation ...
Hi, I"ve been a member for a while and have been gettings 15$ loyalty rewards every 3 months. In my latest 3 month bill, I only got 5$ loyalty rewards. Is something wrong? I tried to open a ticket about it with SIMon but getting 404 error so trying h...
Hello I just register to become a new customer in Public Mobile on Apr. 6, 2023. But till today, my phone is still not working. It just said my phone is not registered on a network. I don't know what to do now. Even i can't call any number to get ...
I payed for a 15 day, $30 US add on this morning and nothing is working. The payment has been withdrawn from my account but doesn’t show. Is it because it’s the weekend?
The $15 plan appears to no longer include unlimited incoming minutes. For my current billing cycle I have only 23 minutes of incoming calls and no out going calls. When I log into my account online it indicates I only have 77 minutes of my 100 minu...
Hi there. My pre-authorized payment is enabled and has been working. My credit card is set to expire this month, and my current plan cycle ends on Apr 20/23. I've received my new credit card and it's been activated, so I want to update my card inform...
I am about to travel for a few months and would like to avoid having to pay full account fees. How do I suspend or pause my account and services for the duration of my travels?
Hi, Originally, I set up my account in Montreal, back in 2017... Shortly after that, in February of 2018, I moved to Calgary, AB. I just realized that I have been charged Quebec HST along with GST on all my bills for the past 5 years despite having c...
I am phoning 1-888-223-3779) which is a BC ferries number and it tells me that the number is designed not to receive incoming calls yet it is when I use another phone which is on the Telus network and Public is owned by Telus. Why does this problem ...
Hello, I’m new to public mobile and ported over my number from Roger Wireless . However after a few days has passed I am still unable to receive phone calls. but data seems to work fine and I can make phone calls as well.
Hello, I’m new to public mobile and ported over my number from Sasktel prepaid. However after a week has passed I am still unable to receive phone calls or texts but data seems to work fine and I can make phone calls as well.
Ran out of data during the ice storm that recently occurred in the Montreal area. I looked into buying 1GB and saw that they have a better plan than what i currently have: 15gb for $40. I opted to switch to that plan now (as opposed to the next billi...
Hello, I recently purchased a Pixel 7. When I inserted my Public Mobile SIM card, it showed a exclamation point on the service bar. When I went to use data, it worked and the exclamation point was gone. But when I turned it off, it appeared again. I...
Tried to call PM Canadian number from my Canadian PM number while in London, Ontario. Get a message that call cannot be completed because I do not have a US roaming package add-on. But I'm in Canada, with a Canadian phone number, calling another Ca...
I've had no cell service in my area since the recent freezing rain that hit most Laurentides/Outaouais (Québec) areas. Any idea when this will be fixed. Tried rebooting several times to no avail.
Hello I've had my family with mobile for at least three four years. My sister is going to the last year we both pay the same amount of money and she has 20 gigs. I'm really considering looking around for something else because even though I auto pay ...
Hi, I'm trying to change my current plan. However, whenever I click the button "Yes, change my plan on renewal date", it just continues to spin and doesn't advance/confirm any changes. I've tried on an iphone, laptop, Brave, Firefox, Microsoft Edge...
