Community

Resolved! Re: I just want to talk to someone about why Public Mobile continues to mess up our payments each mo

I would like to speak to someone about my phone bill please 

Resolved! Paid wrong phone bill

I paid a phone bill that is no longer being used. Can you refund the 25.99 and deactive the phone  number xxxxxxxxxxxx. Name is xxxxxxxxxxxxxxxx. Address xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Resolved! Roaming plans

What is the difference between the two roaming plans

Resolved! Internet

Hey, my internet is not working. I changed my plan to a lower plan with 1 gb data, Internet was not working. Then I thought it might be because of the plan, I added $20 add on with 1 more gb, it was still not working. Then I changed my plan to $35 pl...

Resolved! $2 benefit for registering your credit card and paying with prepaid chits.

Recently, I switched to Public Mobile. My husband gets a $2/month credit for registering his credit card but paying for the service by buying retail chits, in this case from London Drugs. I have done the same thing, but I am not getting the $2 credit...

Resolved! calls go to voicemail

I just bought a new SIM card transferred to my Iphone XS Max and I transferred my phone number over from my other service provider. All phone calls made to me go straight to voicemail and it doesn't ring on my phone. Text doesn't work either. I can't...

Resolved! I have trouble logging into my account

Resolved! Data and service is not working

I am experiencing issues with my data not working. I have already tried factory reset, restarting my phone, ensured my bills/cellular data were up to date and paid. I recently changed plans from $15 to $25  a few days ago but I'm not sure if that wou...

Resolved! PM submi ticket does not work

 Looking for customer service agent to fix the SUBMIT TICKET page for returns.I want to return purchased phone within 30 day return policy. The return page does not let me to proceed with form submission. Once the final selection is made and button i...

Resolved! My service is not working

Very annoyed and almost ready to switch service providers.  I run a business and finding out tonight why I haven’t had a single phone call is very upsetting. Not to mention the headache just to get a supper ticket processed to only get the email 8 mi...

Resolved! Changed plan

Hello…My account is renewed today. I upgrade my plan. I can call someone but I can’t receive any calls. The data service is also not working. Tried resetting the network and turn on or off the device. Nothing seems to work.

Resolved! Service not working

Hello. My account is renewed today. I upgrade my plan. I can call someone but I can’t receive any calls. The data service is also not working. Tried resetting the network and turn on or off the device. Nothing seems to work.

Resolved! Lost sim, can't log in

Lost my sim card, bought a new one to transfer my number, I can't login. I even tried giving up to make new number and can't use prepaid phone card as payment 

Resolved! Activation

how to bring my number from rogers

Resolved! Robo Calls with Caller ID "Public Mobile"

We keep getting Robo Calls with the Caller ID "Public Mobile" and when we answer, it proceeds to speak in Chinese.  Has anyone else encountered this?  Doe you know how to stop it?

Resolved! Need assistance for setting up account

Hello, I have been with public mobile for a long time now and have never set up an email with my account for my phone number before. I cannot access my account online and am in need of assistance.

Resolved! New plan, not working, phone messed up

Hello,Two days ago I changed my plan from the $15/mo one to the $25/mo one. Today was the start of the new billing month so the plan should have started today. However my acvount still says I am on the $15/mo plan, the money was taken out of my accou...

Resolved! Additional data add-on purchased but not accessible

A couple weeks ago I was on vacation and ended up using my 3 months worth of data allotment. I went and I purchased add-on data of 1 GB, I can see the add-on has been purchased and it shows as 0.5% used and I show a thousand megabytes left over but n...

Resolved! Trying to activate a sim card with payment voucher

I can't find the option to activate a sim card with a payment voucher it's only showing the option of a credit card. 

Resolved! slow porting out ?

Had a port out request sent in this morning but now it's end of day still hear nothing, no approval sms , no nothing?   Anybody else having problem porting out ?

Resolved! Password reset trouble

Having trouble resetting my password after sim card change. Was givin a temporary password and can't remember it.