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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

What to do if in the Account says Plan Expired but the auto pay was taken on 31 dec, 2021

Resolved! Local calling issue

My wife also has a public mobile account with phone number in same area code as me but when I try to call her I get a message public mobile can't place the call as dialed. If I put a 1 in front of her number it goes through ok. Any ideas?

Resolved! Help me

I have three daughters with public mobile. Three months ago one ported her number away and got a new provider. My credit card is still being charged.

Resolved! I can't reactivate my suspended plan

I set my autopay before but last month it didn't charge so my $15.00 plan was suspended. My available funds are $7.00 and the amount due is $8.00. However, when I make the payment, it says that my credit card is declined by my card provider and the p...

Resolved! triple payments

I did join public mobile around end of November 2021 and I made the auto pay on the same day. On Nov 27, 2021, I had a auto pay from "Koodo top up Reapprov" 17.25 CadOn Dec 29, 2021, I had one auto payment from "Public mobile" with 12.65 Cad, and one...

Resolved! USA travel

We are in the US now and my phone does not allow me to text or talk even though I changed my plan from 40.00 to 50.00 and have 2 add-ons. I want to be able to talk, text from USA to Canada and have data on my phone while I am in the US please help

Make a payment

I cannot make a payment or actually set up auto payment on my account and now cannot log in to my account after just signing in w/ same information

Resolved! Missing the Holiday refer-a-friend extra credit

I successfully referred someone during the holiday bonus time in December. She received the $10 credit and I received a $1 referral credit but I did not receive the $5/month credit for the first 6 months. I received my January bill already and it was...

Resolved! Not registered on network. Galaxy s8

Hello, first Sim card was activated with confirmation email and did not work (not registered on network) fallowed hepler chat bot instructions - turned restarted phone, pulled Sim out and back in, turned airplane mode on then off, reset all my networ...

Anyone need a sponsor?

Resolved! Re: Transferring or Changing your Phone Number

Hi, I would like to transfer/ port over my Fongo home phone landline number to public mobile. At present, I already have current public mobile number which I would like to replace it with Fongo number. I have tried to submit Form via my account li...

Becoming a community member

I’ve been a member almost 2 years my advice is this: keep it positive,we are here to help and encourage, the rewards are just a thank you from PM, what other providers do this, thank you PM.

account disabled

Hi, I just set up my account like 5 minutes ago and my self serve says its disabled?? Is there someone who can help? Thank you.

Resolved! Payment was done automatically with credit card and the phone was disconnected

What to do?Hello,I have received notification on my phone on Jan 1 , 2022 that my payment was done and my plan was successfully renewed.The credit card was charged on 31 December 2021 for the monthly payment.Today my phone was disconnected saying I h...

Resolved! Defective SIM Card

I have a defective SIM card that I purchased from Walmart. I tried it in 3 different phones and it says no SIM. Walmart advised that SIM cards are not returnable and I would have to deal with PM. What is my next step?

Resolved! Stopping Harrassing Calls

I have been receiving what I assume are automated calls every 30 seconds since 9 AM this morning. My phone is basically unusable. My voicemail fills instantly.While I have used my iPhone settings to block/silence these calls this isn’t really a reaso...

Resolved! Community Rewards

Hello! How can I earn community rewards each month? Is there any article I can read about the requirements? Thanks a lot!

Failing to send 23kb PNG image through SMS

Resolved! Failing to send 23kb PNG image through SMS

Does anyone run into this situation? Is there a solution for it?

Resolved! minutes on plan = used up??

have basic account =100 min. free talking =yet the other day ( new month/ new yr) heard recorded message ' no more minutes left'' - how can that be?

addons

Resolved! addons

can i purchase an addon which will allow me to use my public mobile within the UK?

Resolved! Payment of plan

I used to much data towards the end of december (after paying $50 plan december 4th) so added another $50 on december 30 and used $20 as an add on. It was stated I owed $30 to renew my plan for January. I added the $30 today and it indicates my balan...

Resolved! Plan deactivated, please help

Hi there, My plan recently got de-activated due to late payment. I just made my payment. How long will it take for my plan to be re-activated again? Thank you!Xing

Cannot update credit card

I need to update the expiry date on my credit card (new issue has the same number).When I click on Manage AutoPay on the top page under the Payment tab in my account, it shows the correct current card info, but the only button below it is "Remove Aut...

Resolved! Locked out of account

Trying to log in and reset password but I get a message saying I am locked out of my account.

Resolved! Re: What is the phone number for customer service?

Your website refuses payment by Visa. I submitted payment several times on January 1st. Visa service tells me you want my correct address. I have entered it several times. It has been the same for thirty years. David xxxxxxxxxxxxxxxxxxxx Edit by Dunk...

Overpaid but phone is not working

I overpaid by accident on December 21 and I still have $50 balance in my account. On top of that, a payment of $51 was taken out on December 30th and yet my phone shows that I used 100% of my data. What did I top it off for if it is showing that I ...

Resolved! my account is no longer active

Can't login to my account, login claims I don't have an account. I've used the same email and password I always have but it no longer works. Solution?

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