Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi everytime I try to get into my account to change my payment details it seems as though I can't remember my password. I go to change the password, I go through all the steps and then it says, "Password cannot be changed at this time, try again late...
My internatinal minutes expired without using them. Why it says does not expire.2 - I can not do international add on since eventhough it talks about it there is no place to actually added.3-why public mobile makes simple things so complicated. Going...
Public mobile should allow making a ticket to get help while signed in my account.Because when you need help then it directs you to sign in community.Then if you do not remember your user name or password it is a waste of time and super aggrivating.I...
Since I'm back from my vacation, I'm not able to make phone calls. I tried to shut off my phone a couple of times and as suggested by Simon turn the airplane mode on and off with no success. You can call me at xxxxxxxxxxxxxxx
I had an issue with porting and sent a message to CS admin. They have not gotten back to me. Are they closed for business hours today? I need to get my phone sorted out.
A separate payment was taken out of my account I want to know why. My account doesn't show it anywhere. But $9.47 was taken out for some reason. Please tell me why.
Please help! I'm not able to send any text messages for the last two days. It's been like that for the last month, but I was able to send them from second try. however now it's not workin at all
I recently ported my number which was successful, and I can receive texts and calls and send texts, but I can't call anyone, (it says number is not assigned) can someone please help with this? I've looked in the forum but can't find an answer since i...
For some reason I cant dial the *611 to top up my account with phone card.Been doing this every month for past 7 years with zero problems.Tried rebooting phone and wont allow me to dial the *611 number.been looking online for help for about an hour a...
My phone is active but no minutes when trying to call like the bill is paid I’ve tried the turn off phone and back on not working I need my phone . Please help !
I paid extra $15 to add 1 extra gig as I ran out two weeks early. The funds were taken from my bank account 8 hours ago and still no change to my data.
I have paid for US add on and have absolutely no calling or texting. Roaming is on, T-Mobile is provider, data is on. Nothing works. I can't even access my account. I turned phone on and off again. searched for network. Still not working. I found ...
I recently ordered a phone and waited for word on its shipping progress and a couple days later received word that my order got refunded without notice as to why. I checked my balance and seen that I did not even get my money back. So what I am wonde...
Anyone else not get these? I'm now currently hoping autopay works right. Had a hectic month, thought it was coming soon, turns out it's tonight and I'm already suspended on 611 So what happened to the reminders?
Hi there. I paid for a change in plan yesterday and the account is still showing the old plan. First time I changed it, it said payment unsuccessful and did it again. Now I have 2 charges on credit card and now have a credit on my account. Very confu...
