Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Question regarding my credit card information on a friends account

Hi,Some months ago I had given my credit card information to a friend to use with his public mobile reoccuring payment. Unfortunately, we're no longer friends. I was wondering if it would be possible to remove my credit card information (which I can ...

can't get "Plan Details" when logged into account

when I'm logged into my account, I click on "Plan Details" and I get an error message that says...Oh No!It looks like something went wrong but don''t panic.It says to log in again I've tried this multiple times, but still get the error message. I wan...

Payment

My payments went through but I am still getting a message saying "Public Mobile here. Your plan did not renew because we did not receive your payment...." see my proof attached Edit by Dunkman: removed personal information

Resolved! Pictures not being downloaded automatically with text messages

I receive a text message showing there is an attachment, the message size and expiry date. I can only download it manually. I have set up the APN with Public mobile using this link http://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do...

Sujet sur l’ajouter data

Rewards for loyalty

Resolved! Rewards for loyalty

Hello, I have been a public mobile customer for almost 5 years, since 2016, on the same plan. I have used up all my data till October 25. I was wondering if I could get some sort of promotion or a reward for a better plan with more data since I have...

Resolved! Data

Under data used in some places there is only a 1 is that 1mb

Resolved! Blocked caller

I accidentally blocked calls from calgary remand center. It is not a setting on my phone.I need to unblock immediately .i contacted the remand center they told me to contact my provider

Public Mobile charged my credit card already, but plan can not reactivated. URGENT HELP NEEDED!!

Resolved! Public Mobile charged my credit card already, but plan can not reactivated. URGENT HELP NEEDED!!

Aug auto payment failed on August 17th, but they redo it on Aug 19 with success, and they charged me again on Sept 17th, no issue. But the plan stayed dead!!!! Tried to submit a ticket, created an community account, okay.But it keeps prompting me err...

Unable to change plan

Im trying to change my plan from basic to a better plan But the screen doesnt show me options When i click plans its says something went wrong and i have to log in again Very fustrating

Best sound with headphones

My Pixel 3a XL's sound is disappointing. With the exception of one phone (HTC One M9), all phones I've had have sucked. But the HTC One M9 was excellent. I use it at the gym but it's life is approaching it's end. So long question short (I know. To...

When does the data bonus start or activate once autopay is set up during initial SIM activation

Was wondering if the 250 MB bonus data (on $15 plan) will start on right away if I activate autopay during activation? Or perhaps it starts on the 2nd month?

Plan Expired

A couple of days ago I ran out of data so I purchased 1GB more. It still didn't work and today when I log in it says Plan Expired with no way to fix it. I can see the extra $15 listed, and my plan renews tomorrow. How can I fix the expiry? What cause...

Porting from Petro Canada Mobility possible during self serve activation?

I'll be porting my Petro Canada Mobility number to Public mobile soon. Was wondering if it has to be ported through a moderator or it can be done during self serve activation if the Petro Canada is listed in drop-down menu for old provider listing to...

PUK

I may have missused my Fixed Dialling Number setting and forgot my pin...any ideas how to get my PUK2 number without buying a new Sim card?

Found lost samsung cell

If you lost your cell by Thames River please call it , it still has a charge and want to return it to you.

Using a PM account for land line using land line type handsets.

I see that Telus offers a ZTE box and service that allow the use of a conventional handset. Can one buy a second hand ZTE box and use a PM SIM in it or does that set up require some type of initializing by the carrier? Telus does not appear to offer...

Public Mobile Network vs Telus - Same Coverage?

I recently had reception problem in Québec (St-Honoré, Lachute) & Ontario (Peterborough). When I looked ertyu.org website & notice that I should get a pretty good coverage in these areas (Telus antennas).On their website, Public Mobile Coverage Area ...

Resolved! Porting overold phone number

Having issues porting, the sales lady removed my old sim card so I didn't get the port request.

My phone can calling out but can no someone calling in

My phone can calling out but someone can no calling in

Resolved! paying in advance

I have my acct. setup on auto pay and still want to keep it on auto pay however I would like to pay my acct. at lease 2months in advance but still have the auto pay coming out every month with my last provider I was able to do that through my bank o...

Resolved! Samsung Galaxy S20 5g

Has anyone had problems using this phone with Public Mobile?

Bill payment not reflecting

Hi teamI have already paid my outstanding amount on 13th sept and there is a debit entry in my bank statement. However my number is blocked now and i hear instructions stating i have exhausted my balance. which is impossible as i dont make enough cal...

Resolved! Plan Expired?

My voice and data stopped working today on my phone. I logged in into my account and it says Plan Expired (expired on Sept 18th, today), and it gives me a warning message: "Your account has been suspended. Make a payment to reactive your current plan...

Payment processed but no change

I have successfully added the 40$ voucher by using *611 ,the payment was successfully ended ,but my service still doesn’t work and I can’t be able to use internet…..I need it working AsAP

Resolved! Plan cancelled after number transfer?

I transferred my phone number to a new carrier and now I can't log into my Self Serve account. Is my plan already cancelled, or am I still going to get charged?

Community

Forum Posts