09-18-2021 08:49 PM - edited 01-06-2022 03:34 AM
I may have missused my Fixed Dialling Number setting and forgot my pin...any ideas how to get my PUK2 number without buying a new Sim card?
09-19-2021 12:23 PM
Where To Find Your PUK
A Personal Unlocking Key, or PUK code, allows you to reset your SIM card’s PIN number, after you’ve entered an incorrect PIN three times. To get your PUK code, please start a conversation with our virtual assistant, SIMon, to submit a ticket to the Moderator Team by clicking here link.
09-18-2021 09:28 PM
@GalenReilly2019 wrote:I may have missused my Fixed Dialling Number setting and forgot my pin...any ideas how to get my PUK2 number without buying a new Sim card?
Find you PUK: https://www.publicmobile.ca/en/on/get-help/articles/where-to-find-your-puk
“SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this.
"SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI (dial *#06# to get it) and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.
“PIN unlock key (PUK)” is a SIM-specific code used to prevent unauthorised use of a SIM card.
The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card.
09-18-2021 09:24 PM
@GalenReilly2019 You will need to contact the CS Agent to get the PUK code. Click the chat button on the bottom right and chat with Simon to create a ticket.
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