Community

Resolved! Add-ons

Can I have more then one add-on at a time, and if so, can they run consecutively?

Resolved! Activate

How to activate a new sim card with a old number

Resolved! Data usage not resetting

Is anyone else having a problem with their data usage not resetting after pymt has been made through auto-pay?I like to keep track of the data I use and when it doesn't reset after receiving the pymt for my plan, it's really hard to keep track. Also,...

Resolved! Black Friday used phones

Does anyone know if I buy a pre-owned phone on this Black Friday deal whether it has to come with a Public Mobile plan?  My wife wants a "new" phone but I can't convince her to move to Public Mobile so she wants to stay with her current carrier. Stev...

Resolved! Account no

can you please help me to get my account 

Resolved! International calls

HiI purchased a card for International calls for 10$, but when I try to call a message says that I don't have enough money.When I log into my account, I can see "available funds:$10".I am calling to Peru with: 0115101xxx.I need to make a call in as s...

Resolved! transfer of number

I am trying to transfer my current number with PM to another carrier and have used SIMon chat to get the SMS text to approve it but never received a SMS from PM??

Resolved! i want to apply for reversal of my charges

I  have wrongly brought USA roaming package for 10 days, i wanted to buy USA calling minutes. Kindly apply for reversal of charges.

Resolved! I bought 2 US roaming by mistake. How do I get credit for the extra one

Resolved! Plan Expired??

So my account says Plan Expired. My date of payment isn't until tomorrow (NOV 20) - I put vouchers in today to cover next 2 months. Never got a text to say payment received. Never got a text to say my payment was due.... Seems my plan is still workin...

Resolved! Are there any target dates for Public Mobile to discontinue 3G??

Are there any target dates for Public Mobile to discontinue 3G??

Resolved! Canceling service with old service provider

Hi there,  I have a friend who wants to sign up with Public Mobile She is currently using Telus and wants to port her existing cell no. from Telus to Public Mobile.  I read on the help file here that her exiting cell. no. will be automatically deacti...

Resolved! Why does Public Mobile keep sending me promotional text messages after I've asked them to stop?

Hello mods  I am getting promotional text messages from Public Mobile once or twice a month. Each time I reply with "STOP" and I am then sent a text saying that Public Mobile will no longer send me promotional text messages and to allow for up to 10 ...

Resolved! Plan Changes??

I got a notice I had used all my data.... but my plan includes data.... have the plans changed? will I get more data when it renews? (Didn't happen on last payment)do I need to get a different plan? Will a new plan renew data every month?I didn't get...

Resolved! Re: SIM card PIN number

I accidentally changed my SIM PUK (PIN) and I am locked out of my phone.  Can you help me please?

Resolved! My phone compatibility

Is the Samsung A70 compatible with this service?

Resolved! current flash sale

so my email qualified for the promo ending dec1 2021. i got the bonus code in my email, but when i used the code it says in not eligible... what am i doin wrong?

Resolved! Using data in the UK?

can someone help please. how do I use my data in the uk and if I can what are the extra charges? I know I can add on US roaming data but Im going to the UK not US. thanks! 

Resolved! Compatible? OnePlus 8

Hello! I'm in need of upgrading my phone. I want to buy "OnePlus 8" cellphone, but it's not listed in the compatible phones list (even though its cellular technology says it works with 5G, 4G, 3G, 2G networks).Could someone please very if it's compat...

Resolved! upgrade

I just upgraded from an Iphone 4s to an Iphone xr. What do I do next?

Resolved! Can't receive messages from other service providers

I've recently just ported my phone number from my previous service provider (virgin mobile) to public mobile. However, an issue has arisen where I am unable to receive texts and phone calls from my contacts who use other service providers. For instan...