Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I got my 3 month old iPhone 14 pro stolen today. It sucks because I can still track its location. I have since enabled the phone for data deletion and marked the SIM card as lost/stolen. I want to blacklist the phones imei so it can no longer be used...
Hi, Apparently my phone number xxxxxxxxxxxxxxx is not in service. please verify the reason why this is happening. I can’t call or receive any calls. Thanks,Luca
Hi 3 months ago I updated my plan from 500 MB data (plus the bonus 500) to the 5GB data plan. Somehow each month since, after using 1GB Public Mobile tells me I have used up 5MB. I am paying for data which I haven't used. I have done the resets ...
What is the Pf icon in the top left corner about? Is this the legitimate site? Self Serve
It says that my phone is carrier locked to Public Mobile. I´m trying to swap my sim card to another phone and its not working. It keeps saying ¨SIM not supported¨ Someone help!
How do I update my account with my updated visa number?
My mom & brother both have public mobile as well, and for some reason we each have a person on our contact list that don't receive our texts but it is random (my brother has a friend who never gets his texts, but my mom can text that friend no proble...
You double-billed me for January. Charged January 10 and again January 11
My iphone is periodically not ringing when some callers try to call. Sometimes it goes to voice mail or not, random again. Im with PM for years, no changes made. Not in aeroplane mode, no disabled/blocked calls and all else checked. Tried resetting- ...
I don't get a text message for voicemail notice.I already set up a voicemail box but wonder if is there any other step to get a notice for the voicemail,
Hello, I want to transfer my phone number to another company, but the confirmation message sent by Public Mobile does not reach me. Can you CONFIRM THE TRANSFER manually?
I am in the USA and purchased an add on for talk and text. I can make calls but I cannot text unless connected to wifi. What is wrong?
Hi there, I’m going travelling for 3 months and I’ve got a plan with bonus data that I’d like to keep. I won’t be able to use it during my travels so I’m wondering if there is a way to pause it and restart the same plan when I’m without having to dow...
I deactivated my payment method and the payment still went through. Please refund the amount as I wanted to cancel but there ain't no other to cancel other than waiting 90days of none payment. Please advise how long the refund will take to process. ...
I'm Having Trouble Porting my old phone Number.Please contact me.
i cannot remember what email i used to create my account. Is there a way to find out?
Tried reset password couple time and still won't be able to get into it. plz help
Hello community, I am fighting a violation ticket in court as I have been falsely alleged to use my phone while driving.I was able to download a call history, but it only shows how much data I used on a certain day, I would need more detailed report ...
Hello,I need to change my plan
I recently purchased more data and the day I did that I don't seem to have any data on my phone anymore. How do I get data again? It says the payment successfully went through.
Hello! I'm looking for advice. I have a plan with 3 gb of data and will be in Mexico for 8 days. I'm pretty careful and don't 'surf' the internet while out and about but will rely on data for searching restaurants/tours/directions etc while exploring...
i used to have mobile plan , but cancelled 3 months ago, now can i use them back with same sin card ?
If I upgrade my plan from 3G speed to 4G speed do I keep my 5GB bonus addon that I received when I first signed up for Public? If I go to the 4G plan with 3GB of data will I have 8GB instead or will that bonus add-on be lost?
Hi everyone. I have just joined. We moved from BC last year to NS and want to change our cell phone plan. Public Mobile looked like a great option. I tried searching for this answer. Can I keep my current iPhone and NS phone number. Is it just a matt...
JUST PURCHASED A PHONE FROM PUBLIC MOBILE(USED) IT NEEDS TO CONNECT TO THE NET TO UPGRADE SOFTWARE HOW DO I DO THAT?
I am inquiring on how to get my invoices sent to my email or have access to them?
I change carrier and the monthly payment was charged from my account , I don’t need to use public mobile service anymore and I request a refund as it was done today , it’s my right to have my money back and plan cancel. I have urgency with this regar...
Hello, I have signed up to convert from the old 120 day/12 GB plan to the 30 day/15 GB plan that came up over the holidays. Both are listed as 4G/LTE data plans but I’m wondering if there are any differences in the data speeds between the two plans? ...
Why hasn't my plan details updated to my new plan from a month ago. Details are still showing my old plan.
I forgot my account email. and I can’t access my account
