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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12407 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 23488 Views
  • 183 replies
  • 25 Bravos

payment Voucher keeps getting rejected

so i bought a ten and forty ddolkar voucher. Added the 40 it worked then the ten it said it was nit accepted.long story short because i am stressed right out.. i tried swveral times qent to same store bought another ten and tried in front of clerk it...

Tracerdejong by • Good Citizen / Bon Citoyen
  • 947 Views
  • 12 replies
  • 0 Bravos

Get a 1GB bonus for 6 months when you activate

Hello - I'm new to Public and signed up with a promo 1GB for 6 months after activation, but have not received the extra 1GB yet. Does anyone know how I can get this added? I successfully applied my email during date window and activated with same ema...

flighteye by • Good Citizen / Bon Citoyen
  • 1016 Views
  • 14 replies
  • 1 Bravos

Resolved! Account trouble

Good dayI have 2 phone numbers for kids and would like to  know if its possible to see both "accounts" in the same spot.  The portal won't let me use the same email address to register for both, error that the email is already in use.ThanksJ

jamiearis by • Great Neighbour / Super Voisin
  • 471 Views
  • 4 replies
  • 1 Bravos

Black Friday savings - you’ll get $5 off every month for 6 month

Hello Public community, I am a new user. I activated my service today and selected the $35 plan. According to the Black Friday saving, I should get $5 off for the first 6 months, but I cannot see that promotion applied to my account. Can you help? I ...

ScubaAlex by • Great Neighbour / Super Voisin
  • 372 Views
  • 2 replies
  • 1 Bravos

Change my number??

Change my phone number to where I live. VANCOUVER BC. The sales lady gave me a long distance number when she signed me up Oct. 28/20. I noticed it the day after and have been trying to get it changed cause I am getting charged long distance. UNFAIR!!...

J21 by • Great Neighbour / Super Voisin
  • 398 Views
  • 3 replies
  • 0 Bravos

mobile network not available

getting a "Mobile network not available" message when trying to make a call.  Incoming goes right to VM.  Texting in/out is fine.  Was working fine yesterday. My account has a credit balance. any suggestions?

how to change emial adress

hi please can anyone can tell me how I can change my email address..... I couldn't find the option to change the email address. 

harleen by • Good Citizen / Bon Citoyen
  • 460 Views
  • 3 replies
  • 0 Bravos

Resolved! Activation new to Canada

Hi PM,I bought a SIM with an Australian debit card, now that nor my Credit card will not get me activated,./I've wasted huge hours on this network, does anyone have a solution or a different company? 

agriffiths by • Great Neighbour / Super Voisin
  • 809 Views
  • 5 replies
  • 0 Bravos

Resolved! I need a moderator/arbitrator I am being extra billed

I have been extra billed 53.76 on November 15, I was also extra billed the same charge Sept. 16 and Oct 16.  I need to chat with someone about this. I have contacted a moderator about this in the past but have not received assistance or even a reply ...

Aggie456 by • Great Neighbour / Super Voisin
  • 553 Views
  • 4 replies
  • 1 Bravos

Resolved! Change payment for autopay!

I think there is a problem with the system. It won't let me change my payment for auto pay! Can I get connect with an operator?

MeganAsefaw by • Great Neighbour / Super Voisin
  • 664 Views
  • 3 replies
  • 0 Bravos

Resolved! Plan change - will it impact the existing addons ?

Planning to change  my current plan to lower plan ie. $25 to $15 plan. If I do plan change, will it  affect the existing free addons also (talk and data)?i.e  The all the addons will be available even if we change any plan? Please let me know .Thanks...

rasu20 by • Great Neighbour / Super Voisin
  • 882 Views
  • 7 replies
  • 0 Bravos

Order of usage for add-ons

I thought I would post this as a more of FYI as I remember a lot of users ask in what order their add-ons will be used.  So I made an international call this morning and then I logged into my self serve account to see where the mins would be deducted...

dabr by • Mayor / Maire
  • 983 Views
  • 17 replies
  • 2 Bravos

Cell phone booster/repeater questions

Looking at a booster for band 5 850mhz. Will this work for phone calls and text? I think for data you need a different band correct? Thanks

ccdevmike by • Great Citizen / Super Citoyen
  • 806 Views
  • 14 replies
  • 2 Bravos

I can not receive 33333 text

My problem is that I can not receive text from Translik  Bus company service to know the bus route. Is there a extra charge  for me to receive a message from 33333 or a problem with my device?

marcylimon by • Great Neighbour / Super Voisin
  • 615 Views
  • 4 replies
  • 0 Bravos

Resolved! Voicemail

Not sure this is the correct forum, but here’s my issue. Messages from voicemail take over a day to show up. Here’s an example: someone called me at 5:30 PM on December 1. I wasn’t able to get to the phone in time, but I heard them leave a message. T...

Werekenn by • Great Neighbour / Super Voisin
  • 637 Views
  • 5 replies
  • 0 Bravos
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