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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1757 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30193 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41887 Views
  • 185 replies
  • 29 Bravos

Resolved! Paypal

Serious question, actually I’m pretty sure I know this one but what the heck.. can you use palpay to pay for add-ons? 

Crissyls by Good Citizen / Bon Citoyen
  • 1565 Views
  • 11 replies
  • 0 Bravos

Resolved! Data

Ok, how do I get points to add on let’s say more data? 

Crissyls by Good Citizen / Bon Citoyen
  • 1384 Views
  • 12 replies
  • 0 Bravos

trying to pay bill

Payment due tomorrow, when I put in my amount it tells me I have sufficient balance.  I need to top it up but it won't let me!!  it says I have a balance of $1.00....help!!!!

rosiep by Great Neighbour / Super Voisin
  • 586 Views
  • 6 replies
  • 0 Bravos

Resolved! Porting number error message

I want to change my number from Rogers. I input the phone number to check eligibility and kept on getting this message. Oh no!It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. Or return to the Login P...

victorle88 by Good Citizen / Bon Citoyen
  • 855 Views
  • 5 replies
  • 0 Bravos

Problem with phone calls

Account and phone number is activated, but not able to send or receive calls...call just ends without rings going through.  Any suggestions?

Sceviour by Great Neighbour / Super Voisin
  • 672 Views
  • 5 replies
  • 0 Bravos

Can’t receive calls

Hi I was talking with a friend with iPhone 13 pro max than it went silent so I got my wife which seating next to to call me but my iPhone doesn’t ring and she a message ( warning this number is no longer in service and I it showes I still have  over ...

tsilva by Great Neighbour / Super Voisin
  • 1052 Views
  • 12 replies
  • 0 Bravos

Resolved! Checking account

Can I pay via my checking account instead of a crédit card?

Monik by Great Neighbour / Super Voisin
  • 662 Views
  • 8 replies
  • 0 Bravos

Resolved! Add on data

I purchased 1GB data last year that I have used some of with no time limit to use.then you gave us 2 GB of data I think in Dec with no time limit to use.now your offering extra 2GB per month for 8 months. So end of every month what ever is left is lo...

Menno27 by Great Neighbour / Super Voisin
  • 819 Views
  • 5 replies
  • 0 Bravos

Resolved! Add ons

If a purchase a 10 day chat and text add on can i make calls and text from florida or am i only able to receive calls 

Peter47 by Great Neighbour / Super Voisin
  • 1704 Views
  • 15 replies
  • 0 Bravos

Resolved! Transferring a number

Not able to transfer number from another server, although other account is still active.  Public mobile account is already activated, but not allowing me to change within my account as suggested...any suggestions?

Sceviour by Great Neighbour / Super Voisin
  • 595 Views
  • 5 replies
  • 0 Bravos

Resolved! phone service got cut off

My phone service is no longer working, I never received an email warning about it.Now trying to login and my email no longer valid so can't reset password.Also can't speak to anyone so I guess I'm screwed 

vfilteau by Great Neighbour / Super Voisin
  • 1094 Views
  • 10 replies
  • 0 Bravos

Resolved! My account is suspended.

My account is suspended for no reason today. Yesterday I just bought this SIM card and number. I can not use my phone now. Does anyone know the reason? Does it happen often? 

ling1104 by Good Citizen / Bon Citoyen
  • 1578 Views
  • 13 replies
  • 0 Bravos

Resolved! Internet Access configuration for Dumb phone

I just got myself a Nokia 225 4G and I am having issues with accessing internet. Anyone who knows the configurations for a dumb phone?  Apparently I am not able to enter an AccessPoint longer then: http://aliasredirect.net/proxy  Thanks,Dennis

dthisner by Good Citizen / Bon Citoyen
  • 2773 Views
  • 12 replies
  • 0 Bravos

Resolved! re: Rewards

I did not receive any rewards by being referred by another customer and the person referring me also did not receive any rewards.

wlclifford by Great Neighbour / Super Voisin
  • 573 Views
  • 5 replies
  • 0 Bravos

People with Public Mobile can't call my landline

Question's simple, we have a landline in a household with 2 public mobile users and one koodo user. neither person with public mobile can call our landline, says it's "out of service" but the koodo user can call it no problem. The public mobile users...

DarkKnight by Good Citizen / Bon Citoyen
  • 1177 Views
  • 11 replies
  • 0 Bravos

Resolved! My email is locked

I have to change my credit card on my account and i can’t change my password because my email was locked.  It is possible to unlocked my email?  

Danjean13 by Great Neighbour / Super Voisin
  • 600 Views
  • 3 replies
  • 1 Bravos

Resolved! I did not get bonus sim card

I did not get my bonus sim card with my order as mentioned in the email.My email is xxxxxxxxx Edited. No personal information for security reasons. Lieux.

vinceavedis by Great Neighbour / Super Voisin
  • 708 Views
  • 5 replies
  • 0 Bravos

Resolved! addressee for sending request to moderator team

I need to request an invoice and I used to use Moderator_Team as the addressee for my request. But it doesn't work anymore. What should I be using for an addressee.

goll7189 by Great Neighbour / Super Voisin
  • 525 Views
  • 3 replies
  • 0 Bravos

Questions on New Rewards

How does the new rewards benefit users compared to existing ?Do users have to register for this new rewards with the same email id as registered with PM phone# ?If a user has multiple PM phone#'s, can they link multiple PM phones#'s for the new rewar...

VK by Great Citizen / Super Citoyen
  • 3621 Views
  • 48 replies
  • 1 Bravos

Resolved! Voicemail usage

I have never used my phone. It's a backup only, have a landline that I still use. However, cellphone usage shows my number calling voicemail twice a day since I joined. Have never called voicemail. Have never made any outgoing call yet. Have never se...

ShaoLynne by Good Citizen / Bon Citoyen
  • 1150 Views
  • 11 replies
  • 0 Bravos

Resolved! Portability

Hi,I have an issue.I am doing the portability to Voip.ms since I have moved to another country and not going to be able to use Public Mobile as it does not work where I am right now.I need to inform that an agent from Voip.ms will be in touch with Pu...

DSRP by Great Neighbour / Super Voisin
  • 493 Views
  • 4 replies
  • 0 Bravos
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