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Forum Posts

How can I have 3 different billing dates ??

Have no data , I am on auto pay for 1st of month , public mobile messages me , my billing date is 15 th of the month , I go on my phone and my billing date is the 4th , solution ???????

BJP50 by Good Citizen / Bon Citoyen
  • 653 Views
  • 9 replies
  • 0 Bravos

Resolved! How do I pay now instead of autopay tonight?

Hi guys, Very confused about this process. I've been using autopay for years and it never bothered me as it worked just fine. However as I am running out of data, I only have 30mb to use today (today is also my last day before my plan renews), I woul...

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cyhoiii by Good Citizen / Bon Citoyen
  • 852 Views
  • 8 replies
  • 0 Bravos

Resolved! Long distance charge message when I call a local number

I am new to PM. I am located in Toronto. I am using the $30 plan with canada wide calling.When I call a 437 number, which is local, they have a message saying that I may be charged for long distance.Why is that? What can i do to fix this?

Resolved! Toll free numbers on Canada unlimited talk

Hello!I am trying to not incurr charges and don't quite understand whether I will be charged with 1-8XX numbers especially when I have to call the Canadian government. What I tried to do was find the origin and I do find some of these numbers are bas...

cindy545 by Great Neighbour / Super Voisin
  • 890 Views
  • 8 replies
  • 0 Bravos

more money taken out of my bank

Just topped up my accont for my plan today, $43.00 was suppose to come off my CC but instead $48.59 was taken out, my sister had the same problem last month they took almost double out of her CC.

Resolved! LTE

Good morning PM, I was told that if i have a 3gplan it wouls be a litle faster if i disable LTE on my phone, anyone know how i can do that, my phone is a Moto G3

denis2 by Model Citizen / Citoyen Modèle
  • 737 Views
  • 4 replies
  • 1 Bravos

Locked out of my account

I was on autopay but payment didn't go through this month for some reason, now I am locked out of my accound as I forgot my password.

user6676 by Great Neighbour / Super Voisin
  • 441 Views
  • 4 replies
  • 0 Bravos

Resolved! Hi public mobile

Could you please setup my monthly due day today. I run out my text.

xhwa by Great Neighbour / Super Voisin
  • 510 Views
  • 4 replies
  • 0 Bravos

Payment voucher rejected

Hi. I bought a payment voucher and it has been rejected by the system with the message, "Unfortunately, Voucher could not be added. Please verify the Voucher and try again." I tried to enter the voucher through calling public mobile with the same res...

robo_pope by Great Neighbour / Super Voisin
  • 520 Views
  • 5 replies
  • 0 Bravos

Resolved! Inept Responder

Can someone please tell me how to reply to people's statements or questions on here? lol, Every time I notice someone else replying it contains the person's user name and the original message being replied to but no matter how I try it just doesn't h...

sprocket by Good Citizen / Bon Citoyen
  • 1176 Views
  • 10 replies
  • 0 Bravos

Possible new Customer

So I am looking to sign up with Public Mobile. Just wondering how you find the reception and the service with Public Mobile. I understand it is all online but how does that work and what are the big drawbacks. Also, how do the referrals work?

Rekarp16 by Great Neighbour / Super Voisin
  • 757 Views
  • 12 replies
  • 0 Bravos

Resolved! Double Payment Because of SIM Card Activation Issue

Hello, I recently signed up for public mobile taking advantage of the free SIM deal on Feb. 2nd instore at London drugs. Went through the full process setting up the account and autopay for a SIM card, but received a generic error after the last step...

WestCoastMatt by Great Neighbour / Super Voisin
  • 564 Views
  • 3 replies
  • 0 Bravos

Refferal

I should get 10 for refferal rigjt?

jaysonnuera by Good Citizen / Bon Citoyen
  • 418 Views
  • 2 replies
  • 0 Bravos

US roaming carrier

What carrier do you switch to while in the US, and can you bundle the $20 talk, text and data plan with the 1GB data plan?

BoboDultmica by Good Citizen / Bon Citoyen
  • 638 Views
  • 8 replies
  • 0 Bravos

Resolved! Please Help

I signed up for auto pay soon as I did my account now my number is cut off I tried to manually pay on your website and it gives me an error message phone number 506-xxx-xxxx EDIT: number edited by NDesai

Data problems Samsung S7 SM-G930T

I have a new US T-mobile Samsung S7 SM-G930T that does not seem to connect to the Net. I do get a message from Public Mobile giving me 5 reasons why I can not connect. If I cannot connect where is this message conming from? I have a 1gig data package...

Resolved! Does Public Mobile text us using number "8001"

Hi, To make a long story short, I'm using my PM sim is inside a device without a screen and occasionally I get texts from number "8001". I just want to know if this is a public mobile communication or some other spam text message, as I'd like to stop...

MattH by Great Neighbour / Super Voisin
  • 994 Views
  • 4 replies
  • 0 Bravos

Resolved! Cellular Network Not Available

I've been with Public for a while, no change in phones just the plan recently.I'm getting this error when trying to make calls and my texting doesn't work.Please help?!

bziegler by Good Citizen / Bon Citoyen
  • 2161 Views
  • 8 replies
  • 0 Bravos

I paid twice for my payment..HELP

Hello, I paid online to make a payment for my public mobile line. When I checked my transaction history, it turned out I paid twice and $90 was reduced from my debit card instead of $45 and my payment still ends at 7th of March. Can anyone help me wi...

somaali by Great Neighbour / Super Voisin
  • 463 Views
  • 5 replies
  • 0 Bravos

Resolved! newbie

Hi everyone, I am new here and want to buy a plan tonight, I would like to have a referal before i do, anyone interested???

denis2 by Model Citizen / Citoyen Modèle
  • 445 Views
  • 3 replies
  • 0 Bravos

Overcharged New Activation

Hey there, I activated a plan with Public last month ($20 per month) and you guys charged me twice 22.60 for the plan and 20.34 went somewhere else. How can i get a refund or get the money back on my account becasue the money just disappeared. I have...

TobyWasserman by Great Neighbour / Super Voisin
  • 382 Views
  • 4 replies
  • 0 Bravos

Resolved! Switch to Koodo

Hi everyone, I made a switch to Koodo last week and I realized I already paid 3 months for PM so I'll pay for both services at the same time. Is there a way I could get a refund from PM for the remaining months or stop the service from Koodo until I ...

grandmymy by Great Neighbour / Super Voisin
  • 987 Views
  • 9 replies
  • 0 Bravos

i had to get a new sim for a new phone how do i activate it?

i never registrered my account when i first got it because i didnt know i had to. my phone got stolen so i bought another phone, and went and bought a new sim card. how do i activate it, ity has to be done online?? i am seriously lost.

rblavallie by Great Neighbour / Super Voisin
  • 260 Views
  • 1 replies
  • 0 Bravos

Auto renew

Hi,I added money to my account last night, using a prepaid voucher but my services wasn't restored and can't get it to work.

Lpelley by Great Neighbour / Super Voisin
  • 592 Views
  • 8 replies
  • 0 Bravos