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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11106 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22048 Views
  • 181 replies
  • 24 Bravos

Resolved! Porting number from freedom

I got a call recently that they could not port over my phone number from freedom because the account was deactivated. They said I needed to reinstate my freedom account and then they could retry. I have since then reinstated my freedom account, how c...

AlexDip by Great Neighbour / Super Voisin
  • 1014 Views
  • 4 replies
  • 0 Bravos

SIM Lock?

Given all the reports in the news these days about SIM swapping, does Public Mobile offer a way to lock an account to prevent a number being ported to another provider? Seems to me that wouldn’t be too hard to make it an option on the self serve sect...

Lonetreejim by Good Citizen / Bon Citoyen
  • 1153 Views
  • 8 replies
  • 0 Bravos

Resolved! Voucher payment

Payed for minutes $15.00 but didn't get the minutes what happened how do I fix it 

Mosmyl by Good Citizen / Bon Citoyen
  • 644 Views
  • 5 replies
  • 1 Bravos

I thought I was getting a bonus 500MB data per month

Hi.  I am a new customer.  I signed up for a plan with 2 GB but I thought I was told I would get a bonus 500MB  (cant remember why, maybe auto pay).  Now I am getting warnings as I approach 2 GB so I was counting on a little more date.Anyone know any...

pattimc by Great Neighbour / Super Voisin
  • 547 Views
  • 5 replies
  • 0 Bravos

Resolved! Geek

Funny, I've been geeked - ?Hoping a good thing.Also these bravos, what do they mean and  these badges earned.At a loss - where do I go to find out?These wonderful mentions are much appreciated.Great patient and understanding users.Cheers

Kered13 by Good Citizen / Bon Citoyen
  • 1232 Views
  • 33 replies
  • 2 Bravos

Resolved! On Autopay

Hi. Im on Autopay with a cc but at the beginning of my cycle I keep having the message of my plan being suspended and I would have to put in the money for payment, regardless of my cc. And I dont get to bonus data either. Any suggestion? Thanks. 

toanpublic by Good Citizen / Bon Citoyen
  • 618 Views
  • 7 replies
  • 1 Bravos

Resolved! Free month

Am looking for free month of public mobile

Chancewood21 by Great Neighbour / Super Voisin
  • 1202 Views
  • 11 replies
  • 0 Bravos

How to disable voicemail (no greeting message)

Apparently, a lot of us don’t like or use voicemail(vm). My verified workaround does not trigger the vm system at all, so the caller only hears ringing until they hang up, I pick up, or the call times out (after “x” number of rings). This is achieved...

cks by Great Neighbour / Super Voisin
  • 749 Views
  • 7 replies
  • 3 Bravos

Resolved! Plan renewal/billing cycle

I was wondering when does the billing cycle start? Is it the day after we are charged on our auto withdrawal? If we paid on Oct 19 does our cycle start from Oct 20-Nov 19? I am getting different results from the phone to what is in my overview on the...

saharding by Good Citizen / Bon Citoyen
  • 865 Views
  • 7 replies
  • 1 Bravos

Resolved! Account is locked out even after waiting days

Account is locked out. Can't change password and it never stops being locked out.  Edit:. Email address redacted by will13am.  Please do not post personal information in the public forum.

laurawilson by Great Neighbour / Super Voisin
  • 531 Views
  • 1 replies
  • 0 Bravos

Can't log in

Can't log into my phone requesting immediate moderator help 

Joceybear_11 by Great Neighbour / Super Voisin
  • 505 Views
  • 3 replies
  • 0 Bravos

Area Code 506

Good day guys ! I am having two problems, first one, when people try to call me they have to dial the area code and then my number even though is in the same city, is that normal? Local people are telling me that is not, that they should be able to d...

Laurajimenez2 by Great Neighbour / Super Voisin
  • 927 Views
  • 9 replies
  • 1 Bravos

Resolved! As new PM user I needs to port over their phone #

Ok , I have been reading this forum and I think I know what to do.I am just confirming I don't want a mistake that costs me my wife's phone #So I install the Public mobile sim Card and log her in to Public Mobile.I activate the sim card and wait for ...

Bullet77 by Great Citizen / Super Citoyen
  • 1337 Views
  • 19 replies
  • 0 Bravos

Reinstall calling app

So.....the bf's "new" phone a galaxy S6 edge can make and recieve calls. His "reception" is fine but the caller just gets squealing and static and the odd word can be heard in the background but is completely useless. So ive managed to get my hands o...

Resolved! Driving me crazy!!!!!

Hello, I have 3 account i managed for my family. I cant get into any online currently. I have tried to reset passwords. This has been going on for a couple of months now. When I try to reset password I get 'an error has occurred - security answer is ...

ste1070 by Great Neighbour / Super Voisin
  • 1175 Views
  • 9 replies
  • 0 Bravos

Resolved! Earning rewards

I’m new to this community part of Public Mobile, could anyone give me an idea of how these rewards work? 

Resolved! Finding myself

Once I post a question, where do I go to find it? 

Kered13 by Good Citizen / Bon Citoyen
  • 783 Views
  • 14 replies
  • 1 Bravos

Resolved! Add-Ons

I have the 100 minute plan.I understand use them or lose them each month.I am considering purchasing the 500 minutes.I understand you keep those until they are used up.If I purchase the 500, can I opt out when I have reached what I think will get me ...

Kered13 by Good Citizen / Bon Citoyen
  • 987 Views
  • 18 replies
  • 0 Bravos
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