On the 22nd, Monday, I tried to purchase 300 International Long Distance Minutes add-on, and I did paid with my credit visa card, but during the process, I got confused. I think I didn't finish the whole process and end up just paying $25. The one I was trying to buy initially was $15, so, I still can't figure out how I was charged $25 instead of just $15, and that add-on that I had paid is still not on my plan either. I'm sorry for the confusion, and I'm hoping to know what had happened, and if there's a way that I can get a refund, please let me know. Thank you!
sign in to Self-Serve, to review your account, if you found at Available Funds: $$
Try To Purchase Add-Ons Using Your Self-Serve Account
To purchase Add-Ons using your Self-Serve account, follow these steps:
after you Add-on you have to do Rebooting your phone
what is mean for Rebooting the phone means to turn off your phone and turn it back on again.
Overview Of Add-Ons visit Here link...
sign in to Self-Serve, to review your account, if you found at Available Funds: $$ has the amount left,
leave it for next bill cycle the will take it from there automatically,
or you need to Contact Customer Support Agent by CS_Agent ,and Explain your issue to
them can solve your issue, they are nice service Team the will help you 100%.
Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,
for 300 International Long Distance Minutes = $15
To get the obvious out of the way...you used (011 ) in front of the any area code,
Good luck and enjoy the service.