Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Try place a call, refused due to available minutes exceeded. Log in and check the usage detail which showed not even 50% used. Why?
I bought a 10 day US roaming add on and it worked great. I received a text today saying that it expires tomorrow. But today it doesn't work. When I try to make a call, it says it can't be completed because I used all my minutes. The add on is Unlimit...
So a couple months ago I took the huge step and replaced my very aged Samsung S5. I ended up with a moto g play (32gb) 2021 edition. (Less than $200) For the most part I’m over 85% happy with it. (Yes yes, it’s already complaining about space requir...
Hello Hopefully I did this correctly. I did the mistake of cancelling my account before transferring the number. I did check and no one has taken the number.is there a way anyway to get my number back?we had that number for 30+ years.
Tried to submit a ticket. Nothing major, just a question regarding new feature(s). And it was a total failure!Asked by system to verify myself; two option - by account credentials or by PIN. Nothing worked.By credentials got this PIN option returned ...
Hi i am not able to get calls from 1 particular # of my family member, i checked the blocked calls list, it's not in it I was getting calls till Dec 16th, 2021 but since then I stopped receiving it, it goes to the VM and does not ring at all.please i...
my brother has an account with public mobile, he just doesn't remember his user email or password. he has set it to autopay and his credit card will expire soon so he would like to change that on his account to his new credit card but he just cant lo...
Hi I am travelling to the U S for a period of three months and I wonder if I can buy add-ons one shot ( talk + data+ text)! or do I have to renew it every ten days which really seems rather not practical and also quite expensive. Reza Kousha
Hello i referred new members in December but I did not get the referral code. Can someone help me
Playing around I clicked Mute on one of posts and got this: What this Mute does? Can I un-Mute it if needed? I can still read all messages in a 'muted' tread and Unsubscribe is available.
got my phone a couple of months ago, it said 85% battery health. a little disappointing but anyways now I am getting this random shutdowns that says it is because the battery isn't able to deliver full juice or something with a warning that my phone ...
Hi all, I'm retiring soon and need to change the email address on file from my work email to my personal email. I tried to create a service ticket to get this done since I can't find an option to do it myself in My Account. The problem is I can't ve...
I’m getting an error when trying to access my voicemail from my phone.. it will not connect
Hello All - I am trying to submit a ticket to reverse my payment (as I made a wrong add on purchase) but I am not able to submit the ticket. Its asking to authenticate either using my account credentials or by providing additional info about account ...
The credit card I use on my AutoPay gives me rewards for recurring bill payments. PM AutoPay is the only service that does not get recognized by my credit card as a "recurring bill payment" type, even though all other services I use it for are correc...
Why? Same with my husband's account. PM is becoming an unreliable hassle. Trying to get the problem sorted by ticking boxes just doesn't work.
It might be silly question but with redesigned Community forum it seems I cannot find a way to mark somebody as a 'Friend'.Anybody figured out how to do that? I stumbled upon how to manage Friends, though... and.. now I cannot find that either???
Hey, I ve been trying to submit a ticket now for a couple days with no luck. It will not verify my account when asked even tho I can login and my account details correct. So I am coming here to see if I can get help. I had to buy a new phone, and I g...
I was using online help getting my account set up last night and the help pasted the operating hours and when I finally got every thing entered including the promo code, it all got accepted except I didn't get my 2 gig bonus. It was a large motivatin...
My credit card pays 4% cash back on recurring payments but only 1% on manual payments. My payment isn't designated as recurring (to Visa) by Public Mobile. Can this be changed?
I lost my previous cell phone, so was directed to suspend my service until I received my new SIM card. I now have the card. Wondering what to do to activate it in another phone but to still have same phone number as before. To transfer phone number? ...
Why do I receive a bill payment reminder when I have a $75 credit?
How can I get in touch with customer service other than submitting a ticket because the service isn't working? Thanks.
How can I change my credit card info on my account?
Hi, new here and already need help.Wrote in wrong MIED (or MEID, don't remember) while activating. Got a text message (last night at 5:00) saying someone will get in touch with me shortly. Still waiting. Can I do something about it? Thanks.
I have an android Motorola phone am having trouble sending texts to certain people. There are days when messages are randomly not received by the other person (even though my phone says delivered), and vice versa. Restarting my phone sometimes helps ...
My wife and I have the same plan. We don't have data (except the freebies given to us from time to time), and we keep data off so we don't incur extra charges. However, she can TEXT and add a photo when on our local WiFi, but I cannot. Should you ...
I can’t seem to reach anyone at Public Mobile. You are asked to register with the community to create a ticket to submit to a live agent. Community account created but nothing sent to my registered email. And I don’t think I can access a live agent w...
I have two accounts and two different numbers under my name, can I combine the two numbers into one account?ayad al-dayyeni9*********1 Removed Personal information ShawnC13
Could someone provide STEP BY STEP instructions on how to un-suspend an account that has been on AUTOPAY for 3 years now and it seems that ever year it gets suspended.....why I have no idea - ridiculous! I've tried to pay what is due because it was ...
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