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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! unable to validate account and port phone number

I need help porting my phone number to Public but as I am unable to verify my account, I am unable to move forward with resolving my porting issue.

unlimited calls

My new plan offers 100 minutes a month, with unlimited texts and unlimited incoming calls. Does this mean only the "number" of calls is unlimited and that I still have to remain within the 100 minutes a month or does it mean that if the call is "inc...

Can't make / receive calls

I've been with Public Mobile for years and use an iphone. For the last few days I haven't been able to send or receive any calls. I've tried the regular troubleshooting tips. Is the service down right now?

Account suspended though I have auto-debit in place and top up with credit also

I have auto-debit active in place. No issues till nowThis month April 2021 I am having issues with the existing plan.After I log in, I see the notification as - 'my account suspended'I have top-up my account for $40 but no use and not able to find an...

Can't enter new expiry date for my credit card

Got a new credit card with the same number, but a new expiry date.System won't let me enter the new expiry date /CCV

Locked out of account

I am locked out of my account and I keep not receiving the email to reset the password and there is no number anywhere to call to get help.

It says plan as been suspended

Account says suspended and they ve money on the a ount and I m auto pay can someone help

What is wrong with the login system at public mobile?

Every year I attempt to log in, the attempt fails. Every year, I attempt to reset password, and despite saying that it's changed successfully, it never works. I have the passwords saved in Samsung biometrics and in Lastpass, so it's not like they're ...

My plan is active and I have no service. What is going on ?

Phone Service

I am noticing the actual phone service is sketchy. How do we fix this? Shows 1 bar

Payment

Resolved! Service outage

Is anyone else experiencing a service outage? Mine began yesterday and is overlapping into today, I'm not able to use my cellular data.

Resolved! Activation failure

I got the error code 821 when trying to activate my SIM card. I had a US number but I took that SIM card out and put in the new one. I’m not sure what to do next to correct this problem.

Proof of purchase

@Sakara Anyone can view your post on this forum and use your vouchers. Edit by popping to remove 2 photo of voucher.

International call is not working

Hi Everyone, I added $15 for 300 minutes of international calls to my plan. Now whenever I call my brother in Egypt it keeps telling me that this number is not correct !! Am I missing any step to activate the $15 add-on ? Thanks, Ahmed.

I had $7.00 on my account and I bought vouchers

I Had $7.00 balance on my account and I bought $10 & $20 to top up my account to pay for my April service. Much to my surprise, the funds were applied leaving $2.00 but no service on April 2-4 I just bought $40 so I could have services so, I'm wonder...

Payment

You guys took my payment but my account still not reactivated

Incoming calls

iPhone ordered over half a month ago, billed posted over half a month ago, where is my order? Where

iPhone ordered over half a month ago, billed posted over half a month ago, where is my order? Where is my phone?

Autopay

Why isn't my autopay being applied? I registered on 4th September.

Resolved! Changing phone number - timing and choice?

Hi, I moved to a different area code a couple of months ago, and I'd like to change my phone number at some point, so that I'll have the local area code. I know how to do this (Self Service, Plans and Add ons, Change Phone Number) - but I have two q...

Resolved! Account login issue

Account is locked. Please unlock

Resolved! Needed password on Text massage

I am in Hawaii trying to check massage but needed password, I never have to put password on checking massage at home Canada,anyone know why?

Resolved! PUK code

When I put my existing SIM card into a new cell phone, message asked for PUK code.

Resolved! my phone is not working

i changed my credit card, i paid two days late. you cut down my service. then i paid again. now my balance is $30. my phone still can not work. they asked me to activate my account. i can not activate my account online, i need your help.

Overcharged

The auto payment didn’t charge until end of April 1, so I couldn’t use my phone. So I called *611 to make payment, now my credit has charged twice. $13.44 and $16.8please refund $16.8 next payment please do auto payment a day prior to avoid suspend m...

Resolved! Network unlock pin

Someone please help i dont know the master code or the network unlock pin

Phone

Made a payment but my service still off

Resolved! Double Payment

I received a notice that payment was not received but I am on auto payments. I paid again as I thought there was a problem as indicated through the message. My phone was also suspended until payment was received. I now see that both auto payments an...

Resolved! Out of the country, trying to reactivate my 2 phone numbers.

Hello all, I"m out of the country, returning in couple of weeks, I had paused my phones for couple of months online in self serve as public mobile does not roam here internationally.I'm trying to re-activate my two phones online, but the submit butto...