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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Cancelling plan

I canceled my plan halfway through my billing cycle. Wondering if I still owe money? Do you pay for the month ahead or back dated? They locked me out of my account since canceling so I cannot check!

Resolved! Documents required

Hi, What are the documents required for getting a new SIM?

Phone

My phone is not working texting out and my texts just work once a while

Resolved! reactivate service

my service probably expired how do i reactivate my same number?

Resolved! transfer cell number

the old number did not transfer i request a new number from publicmobile

Resolved! Help with sign in

I’m unable to sign into my account. I wrote my password down to ensure it’s correct & even reset it. I got locked out of my account after trying. What now?

Apple Watch Cellular Workaround Question

Hello PM Community,I recently learned that to use an Apple Watch with cellular service, you must have a smartphone plan and then add a smartwatch plan for $10/month for 1GB of data. However, since PM does not support eSIM or smartwatch plans, I am wo...

Resolved! Number Porting

Hello,I just wanted be sure I can do this before I make a purchase. I have a number saved in NumberBarn, a wireline number. I want to purchase a plan from Public and port that number in. Will I be able to do so? And what will the process be for doing...

Resolved! No sim

I ordered a SIM card on Jan 17 and have not received it yet

Resolved! PUK blocked on new account

I purchased new public mobile SIM card and new unlocked phone. I created new account but phone indicates PUK blocked( my falt as I tried to set security password using my account password which I know now was a mistake) Can this be fixed or do I need...

Resolved! How to stop my auto payment

i am traveling now so I would like to place my account in suspension.Due to public mobile doesn’t have this option I would like to stop my auto payment to defer my payment. would you help me to stop it?and please let me know when to activate my a...

Phone compatibility

Hi does anyone use a Samsung 21+ with public moblie. Mine is unlocked but it doesn't seem to be compatible. Currently I have the sim in a Lg stylo 6 and the sim works fine. I'm wanting to use my 21+ if possible. Is public moblie compatible with onl...

Resolved! Traveling to UK

I will be traveling to the UK. Will my public mobile phone work? Do I need a special data plan? I have 500 Int'l calling minutes can these be used or are these only for calling from Canada to Int'l? What options have others used? I can onl...

Resolved! Credit for using a Referal code

When I activated my Public account, I was given a referral code by a friend and put it into the registration. My friend got his reward of $1 off each month but when do I get the $10 credit for Joining Public with his referral code?

Need costumer service

Would like to talk to someone because I’m having trouble putting minutes on my phone

Resolved! Charged

I was charged twice for my payment. Customer support phone number doesn't work. I can't submit a ticket because when I try to log in with the link it says error. I have tried everything. I am absolutely begging someone please tell me what I can do to...

visa debit card

I cant activated my sim card using a visa debit card. Anybody else?

Resolved! No bonus

I did not get a Christmas bonus

Complaints about Public Mobile, CSA's and/or My Account My Rewards or the Website

While in the past there have been some very supportive comments and users asking why the negativity. And there has been some very non supportive comments. The observation is.....we need to clarify what you support and what you don't by being specific...

Resolved! Renewal Date keeps changing. Shorter!!!

My renewal date in December was on the 16th. This month they say it's the14th. If my service runs from January 15th - Feb 14th. Doesn't it expire at Midnight on the 13th or the 14th? I would it interpret it ending the 14th at midnight. Thanks in adv...

my bill of this month is not correct

Hi, my bill of this month (due Feb 13) show the wrong rewards of refer-to-a-friend, since the number of this rewards for next payment remains the same as the right one. Please help to fix it. thanks! Also, there was no more SMS statement about the re...

Unable to receive in coming calls

New to this network but I can’t recieve incoming call.I tried trouble shooting but not helpful I am a little frustrated with the network

Activated plan but phone doesn’t work

Status says activated but phone says no service

Resolved! Change plan

How do I change my plan

Random texts and pics received days after been sent to me.

Big delay in texts and pictures coming and going from my phone and my wife's. This is a serious issue for us. My wife's mother is hearing impaired and if she text with and emergency and We don't recieved it, that could be a life or death situation.

Can’t make or receive phone call

hello all, I haven’t been able to call or receive phone call for 3 days. When people try to call me, they go straight to my voicemaill or when I call it seems that there are nos services.I’ve verified airplane mode, do mot disturb and restart the pho...

Roaming in US

I paid for roaming while in Florida and NY- couldn't get any service. Has anyone else had this problem?

Change plan

how do I change my plan

vouchers issue

* purchased 3 vouchers from superstore yesterday to total $35. * called 611 to make payments as I do every month. would not accept pins* so went to website and added vouchers using pin numbers. seemed to accept but did not add any money to account.*...

Resolved! PUK

i accidentally locked my phone, it asks PUK code now. the SIM card i bought does not have PUK code, so i ask SiMON here to get my PUK code, SiMON sends a link, and ask me to submit a ticket, but in order to submit a ticket, i have to log in community...

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