Payment

[Sakara]

You guys took my payment but my account still not reactivated 

[esjliv]

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@Sakara wrote:

Can someone please help me just add my basic 25 dollar plan to my account I need my phone it’s been days the vouchers are successfully added and I never used the phone to take minutes off it just will not work

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@Sakara  - we have no access to your account as we are not Public Mobile representatives.

Are you still having issues, or are you all fixed now?

If issues persist, submit a ticket to the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 -  Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower - Use this link to:

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here: 

Private Message to Public Mobile Customer Support Agents (CSA)

[hTideGnow]

HI @Sakara   When you check My Account, do you see the $25 showing up as Available Fund? or Available Fund is showing as $0?

If you see Available Fund = $0, is the account showing Active?    if it is active, then reboot your phone once and try making calls again

[popping]

@Sakara 

If you have $25 or more available fund in you account, you need to click on the reactivate you plan link to get your phone working again.

[Meow]

Do you see $25 on your self-serving account?

If you do, try to reboot phone.

If it doesn't reactivate then go to the plans or usage page and click on the lost/stolen option. Suspend your service. Log out/in. Resume your service. Your plan should automatically reactivate.

[Sakara]

Can someone please help me just add my basic 25 dollar plan to my account I need my phone it’s been days the vouchers are successfully added and I never used the phone to take minutes off it just will not work

[darlicious]

@Sakara 

Then use lost/stolen to force payment as per my instructions.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[softech]

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@Sakara wrote:

Not adding more money when I already put my money on for my plan what I had 

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@Sakara  You can just put $1 extra to try to trigger the renewal process.  It was a good fix in many cases.  

If you do not like that, try the Lost/Stolen trick as advised by @darlicious , that could work, too

[Sakara]

Not adding more money when I already put my money on for my plan what I had 

[darlicious]

@Sakara 

Do you see the autopayment in your available funds? Does it equal or exceed your plan amount? If no top up your account with the difference by choosing other amount and confirming and submitting your payment. If that does not reactivate your plan or you already had enough available funds to pay for your plan then go to the plans or usage page and click on lost/stolen. Suspend your service. Log out/in. Resume your service. Your plan should automatically reactivate. Your overview page may not update right away but you can check your transaction history for your plan amount debited with today's date. Log out and reboot.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[Meow]

Here, we are customers like yourself.

When did renewal occur? If it is on April 1st, PM had major issue with autopay.

If autopay did not fail and you received SMS from 611 that you paid and you see charge on your credit card, you could try to manually add $1 and force service restart.