Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
On April 1, my account was supposed to renew automatically. I have been on AutoPay since I started with PM. But on the morning of April 1, I suddenly had no data. I could make calls and send texts, but that was it. I logged in to my account and it sa...
Hi all. Have lost my phone and got a new SIM card but would like to keep the same phone number. How do I cancel the old SIM while still keeping the number on the new phone? Thank you. edited by computergeek541: miscategorized (not "community" relat...
About six months ago I hooked up a one month plan for my mom who needed a phone in the hospital. I never renewed it because she was at home & has a home phone. Now she wants to use the phone again so I’ve been trying for two days to log into my accou...
Hi group, Need help please. My old sim card stopped working on my phone. There is damage done on it which is why phone won't register. I bought a new sim and need to transfer old number to new sim. What is the process in doing so?
My Husband is trying to hotspot his tablet ( android, Samsung) to his phone (android, umidigi). The tablet connects but says no internet available. His data works on his phone, just not for the tablet. We have the same phone. His phone can hotspot on...
hello there, i have top-up my data plan this month to $50 (data 10gb) but in my account it still shows my previous plan not my new plan so i am confused that this process gone through successful. The money went out from my bank account. how can i con...
Do I need to put my Public Mobile account on hold if I am leaving the country for about 4 months?Will I still need to pay for my plan as per usual?How can I contact a customer service agent about this?
please help, i tried so many things and it still won't work.I typed everything as it is seen on my statement and i also tried not including abbreviations or apt number on address.help would be appreciated!Thanks
Hi, I have the $50 plan and it says includes international texts and US calls. Does this mean I have roaming or do I need to purchase it for my trip. Thanks in advance, KJ
Hi, I would like to know if I could change the circle of my phone renewal. Now it is starting on the 30th of every month, but I would like to have it starting on the 1st day of the month.This is important for me because I have been confused twice, pl...
My data keeps running out and I am having to add add-ons to make it work. My usage shows i don't use much so what is going on? Is my base contract not working right?It is impossible for me to work out what is going on as your user portal is useless. ...
Please I need help. My phone service has been taken away for about a week now. I have auto payment set up since inception. So I don't know ow what to do
I received my iPhone 8 earlier this month and I discovered that when I call people or answer incoming calls, I am told that they can’t hear me and that my voice is swaying in and out. Sometimes they ask if I am on speaker phone mode or driving while ...
I made two full payments April 1 and 2nd. One was auto and one was manual as I received a message to top off even though I was on auto pay. My phone service was taken away for a few hours even though there was a valid credit card on my account so I...
