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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Number not recognized by many services

Both my partner and I got PM sims same time with similar number (672). It's been a year since we got the sims and still many services (Eg: Uber, Banks) doesn't accept both our phone numbers as valid number when entered in their web/app form. May be o...

Porting my number

I signed onto Public 2hours ago. Phone still attached to old provider

Porting to Telus while Suspended?

Resolved! Porting to Telus while Suspended?

I know when you are under the Suspended 90 Day Period your Public Mobile Prepaid number won't port over to an Provider. Now I heard from a Public Mobile Moderate that your number can indeed port over under the 90 Day Period if it's going to Telus Mob...

Resolved! Wife's Phone stopped working

Both wife and I have PM phones. Her's today won't dial out. It suddenly says it needs payment. I was on auto pay for both phones. I tried to log into her account but it asks what her favorite activity was in high school... that was 60 years ago! W...

Paying on line

Anyone else having problem paying online?

Reactivating expired phone number

Resolved! Reactivating expired phone number

Hello. How can we reactivate an expired phone number please. It was deactivated du to an expired credit card

Resolved! Data usage

I'm new to PM and still trying to figure out everything. Since my data is limited, I have it turned off while at home and use only wifi. However, my account shows a minimal amount of Web usage every day. Does anyone know why that would happen?

Activation has stalled on step 3 linking plan

Everything went perfectly and now it has been spinning for 30 minutes on link plan

Resolved! data not working

my data stopped working yesterday. Yes, I have lots of data left in account so that is not the problem. I have not made any changes to my cellphone settings

Here we go again.

Hello. Has public mobile done anything with the USA roaming add on yet. I needed to purchase roaming data on the 25 of May while in the USA and used very little of it. I’m returning to the USA on the 2nd of June my plan renews on the 1st. When this ...

Voucher payment + service reactivation

i sent a payment of $43 this morning it shows i have a balance of $83 but my voucher was not accepted so it seems and my service was not reactivated on the phone it says i only have a balance of $19 i want my service restored if not i will go elsewhe...

Re: I cannot make calls

I have unlimited Canada calls and $25 plan. after couple phone calls today I can't make it any calls even local. What's goin on?

Suspended

Why is my account suspended? I have auto pay.

Text messages keep coming to old phone

I got a new unlocked phone because my screen was cracked on my old one and I put my sim card into my new phone yesterday May 25th and calling and texting (whether receiving or sending) all go through, except when I text a few people today (May 26) th...

Activation troubles

Resolved! Activation troubles

So my public mobile account (obviously not my community account) got deleted since I didn't pay for a while. Now I'm trying to reactivate and create a new account, but it says the sim card isn't valid. Is it not possible to reuse a sim card you used ...

Sim actiation

Resolved! Sim actiation

Hi, How can I activate my SIM card and make the autopayment to start using the service?

Wifi calling

Resolved! Wifi calling

Is there anyone who knows if Public mobile accept wifi calling?

New sim got activated and still not working

I bought new sim from London Drugs, they activated it. Now I placed it my phone and no signals.i registered account with my email address, even that is not recognizing.

Resolved! Change of plan

Is the best time to change my plan after my current has expired or doesn't it matter. I don't want to loose service from my current plan like data

Sim not working

Resolved! Promotion

Congratulations!Your email was received and is eligible for this offer.Activate today on any plan $35/month + using the promo code 2GBBONUS. Bonus data will be applied for as long as you’re with us.* 1. When is the due to activate my SIM for the prom...

INVALID SIM NUMBER

I have a brand new sim card and trying to activate it but says the sim number is invalid.I have tried several times.

Issue with phone accessing data on LTE network.

Hello Everyone, I suddenly have no access to data on LTE network even though my phone have full signal and the LTE sign. I have checked my account, I have plenty of data left to be used. I have tried to restart phone, and reset network setting and th...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Number not recognized by many services

Porting my number

Porting to Telus while Suspended?

Resolved! Porting to Telus while Suspended?

Resolved! Wife's Phone stopped working

Paying on line

Paying on line

Reactivating expired phone number

Resolved! Reactivating expired phone number

Resolved! Data usage

Activation has stalled on step 3 linking plan

Resolved! data not working

Here we go again.

Voucher payment + service reactivation

Re: I cannot make calls

Suspended

Text messages keep coming to old phone

Activation troubles

Resolved! Activation troubles

Sim actiation

Resolved! Sim actiation

Wifi calling

Resolved! Wifi calling

New sim got activated and still not working

Resolved! Change of plan

Sim not working

Sim not working

Resolved! Promotion

INVALID SIM NUMBER

Issue with phone accessing data on LTE network.

Porting Issues from Speakout

I can't activate the cell phone data after traveli...

How long does the "Install eSIM" step take?

Travelling to UK

Help Desperately Needed