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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Data Usage that I never used?

Hi,Just activated my Public Mobile account today. My data has been off the whole time since I inserted the SIM card. Meanwhile, my data usage in the Self-Serve portal says I have already used a little bit. Any ideas why that might be? I'm on WiFi and...

Try to activate. Credit card not working

I'm new to PM. I'm trying to activate (porting my number) but when I enter my credit card details I get the message: Unable to Process Transaction Sorry, we are unable to verify your card at this time. Please ensure your card details are entered cor...

phone not working

my phone is not working - keeps asking for me to do add ons.....I still have minutes on my account

Resolved! Re: Data not applied to account

I have added funds to my account using a voucher from a store.before the due date. On the day the payment was due, I have lost data. No funds are in my account so money has gone through. Any idea how to get data back?

Phone number not in service

Resolved! Phone number not in service

My wife and I just signed up for PM and we can make outgoing calls but if anyone calls they get "this number is not in servicd" we transferred out numbers from a calling APP when we made the accounts and we can send and receive texts inside Canada bu...

Resolved! Frustrated with Account set up

Hi:I set up my account and then my community account. When I went from there I was asked for my ID (Email ) and PW. Now it tells me they can't find it. What do I do???????Thanks

Resolved! Problem sending some texts

Over the last few hours if I send a text to some one some get through and some don't. If I text a person with an iPhone it does not go through. If I text someone on Android it is not an issue. I'm on Android. Anyone else having this issue ?

Resolved! Missing Rewards $, on this months bill

I made 3 referrals & was texted that $3, would be applied to my account this month. But I only had my $2 auto-pay. I think I should have had , a total of $5, deducted. I’ve tried multiple times to create a ticket, without success. A bit disappointed...

Charges

hey Moderator,Please look into my account to check why I'm overcharged

Activation failed

I input everything including name, address, old phone number, credit card then hit ACTIVATE button. After 3 minutes circulating, It said Activation failed, but don't panic, please click Retry. So I retried, I had to start it all over and then it said...

How to get a puk code..

Resolved! How to get a puk code..

Sim locked ... need puk code.. this Carrie has no contact.. very frustrated

Payment incorrect

Resolved! Payment incorrect

I referral some people, but credit card payment didn't deduct the monthly payment

Sim card activated but service not working

Hello, I activated my sim card yesterday as a new number and it is still not active. I am using it on an iPhone 3. How long does it typically take for a new activated number to start working? Any help here would be appreciated. Thank youS

Resolved! New Flash sale

Hi my question is if I follow all the rules and get my next 30 days free, when I activate and sign up for autopay as I understand it I will get 4 dollars added to my account I believe? so does that carry over or will it be applied to that second cycl...

Public Mobile SIM Card is on Sale $1.99 with FREE Shipping

Resolved! Porting is disabled on my Self Service Account

activated my public sim yesterday but i can not transfer the old number to public via self service. that function is disabled on the page. What is the next step i need to do? Thanks

Resolved! I need to speak to a mod

I need to speak to someone who can change my email or password. Kinda redundant that there isn't a contact phone number and I have to wait hours for a response.

Resolved! How to keep my actual phone number when moving to public mobile?

Hi room ! I am planning to move from Lucky Mobile to Public Mobile and I would like to know if this can be done easily online and what information should I get from Lucky Mobile.Thank you very much. I forgot to say that I have only one cell number. ...

Data not working with LG-K210

I recently got the talk/text/2GB plan for my LG-K210. I can talk and text on it, but the data won't work. If this website is correct (https://lg-firmwares.com/lg-k210-firmwares/), then my phone should work with some of Public Mobile's bands. Here is ...

Domestic text included??

Resolved! Domestic text included??

Do $15 and $25 plans include unlimited domestic texts?? The website said unlimited international texts only for these two plans.. Thanks.

Having some problems with the service might be to do with the smoke in Metro Vancouver

Resolved! Having some problems with the service might be to do with the smoke in Metro Vancouver

Having some problems with the service might be to do with the smoke in Metro Vancouver. Me and my wife’s phones have disconnected from data And couldn’t make calls we’re not too sure if it’s due to the smoke outside or iOS 14 update

Resolved! list of referred friends

hello, where can i find all the friends i referred? i heard i can see the list of the last 4 digits of their numbers.

Referral Code Changed

I've had my plan for a couple of weeks and I've been sharing my referral code with friends. Today, I noticed my referral code changed! Does that happen often? Will I still get credit for my friends who used my original referral code? The two codes...