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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

stolen cell phone

I want my phone number changed to a new sim cardmy phone was stoln

Change outgoing call display name

I opened this account for my daughter. I want to remove my name and add hers for outgoing call display. Is there anyway I can do this?

I lost my phone and needs a replacement sim

Resolved! Connieleray1

I don’t want the 1gb of data they gave me for free because my plan I pay for I got 4.5 gb how do I tell them don’t want it just want what my plan offers

Resolved! Plan and Add-Ons page broken

I would like to check out some add-ons, but the "Plans and Add-Ons" page in self serve is broken. When navigating to it, I get the error "Oh no! It looks like something went wrong, but don’t panic." Is there another working page or will this be back ...

Issue porting from Rogers

I registered with a new account yesterday afternoon. When I inserted the SIM, it looked like everything was working and I received a text indicating the port was successful. A few hours later I founf that calls/texts to some phone numbers work and ot...

Credit card charged but public mobile account not credited

Several days ago I used my credit card to top up ny account as I usually do. I chose to purchase $60 from the automated menu which comes to $63 with tax. My Public Mobile account has stayed the same however with no credit although my card is still sh...

I need a larger data plan

I'm very happy with my public mobile service and account. But I need a much larger data package. I do not want to switch carriers, but I don't see any other option as extra data costs $30 per gigabyte. Are there any other options?

Public mobile says I do not have talk plan, but I do?!

Anyone else but Moderator_Team to help me on Porting from Koodo?

Hi, I have been frustrating of waiting for Moderator_Team's help on Porting from my Koodo monthly plan's number to PM since last Friday. Does anyone know which PM customer service else I can send the message too for porting?Many thanks!

Wrongfully charged

I read over everything on the Public Mobile site, viewed my Payment history and it doesnt match what my credit card is being charged, how do i rectify this issue? Im being over charged! please pm me.

MMS - With data turned off

Am on the $15 plan for my kid. She keeps the data off to make sure that she only uses the 250mb in case of an emergency. We wanted to setup a group sms chat - myself, spouse and kid. It's not working and I think it has to do with mobile data and APN ...

Resolved! My phone number posting did not work

Last week I switched from Koodo mobile to Public mobile. Koodo said my account with them will be deactivated once I switch my number over, which is what I did, and I just verified, and my account with Koodo is dead. But, my phone does not work. I tri...

Resolved! Rewards carry over

If I have accumulated rewards for instance, $10.00 for using a referral, $2.00 for autopay, and then the sign up deal that provided one monthg free and that zdds up to $52.00 in my available funds. If my monthly bill is $40.00, will the $12.00 remai...

Resolved! I have a $15 plan, but I cannot make calls or text messages

Voice message tells me I dont have a plan, when I do! Any ideas on how to solve this?

Porting a number

After successfully activating the SIM account by selecting a new number, I ported my old number. I can call with the old number, but can't receive phone calls," that number is not available"... Can anyone tell me why it is that?Thanks a lot!

Resolved! PLZ HELP

please i need help i have the sim already, when i went online to activate it i did all the steps,and even the payment went throu, but now i cant open my account says no account on this email. plus my sim is not working,i mean the money is gone, but n...

Cannot make outgoing calls

Hi, "Sorry we cannot complete your call since you don't have an active account. To make a payment to reactivate your account please push *11 to make a payment from your phone" I'm on autopay, I remember getting both text messages. One reminding me to...

Terrible customer service

Rant alert 5 gb plan. I've had no data for over a week and it took Public Mobile three days just to ask my information. Who knows now when they will get back to me. This is very lacklustre support. My data was working fine until they gave me that 1 ...

What's the long distance rate to China for the $25 plan?

No service on the phone

I was using a public mobile for 8 months and then I went outside of Canada for like 4 months. Now, when I inserted my sim, it shows 'No Service'. I think my sim might have been blocked. I think I have forgotten my account password, but I remember the...

Resolved! Transfering number from bell

Just want to know if i got the process right: -Buy sim card -activate sim card and create acount -Insert sim card and get bell to unlock my phone. Is that right?

i think i am bwing wrongfully billed

i am on a 90$ / 3 month plan, minus autopay, and refer a friend bonus, i am down to 81$ for 3 monthsgot charged 63.84$, so i want to get someone to tell me whatis that charge ?@CS_Agent can someone contact me so we can talk about it my account is xxx...

Resolved! how do i activate 411 in Canada

how do i activate 411 in Canada when i signed on with pm retailer told me it was a free service but when i dial 411 message says they don't support this short code

When is Public going to follow the rest of the providers with Unlimited Data

Suspended plan

My plan expired September 7th but I was unable to make a payment until September 10th at 2pm. My plan cost $50 and I have a balance of $50 in my public mobile account but it will not reactivate my plan and when I manually try to it asks me too pay an...

3 beeps and call drop - HELP!!

Hello anyone at the @CS_Agent Can someone help me, please!!! In the last little while when someone calls me or I call them 3 beeps happen and disconnected after a 1 min. It is frustrating and annoying. Can some please help! @CS_Agent Thank You.

Resolved! Compatibility

The samsung galaxy j3 prime (sm-j327w) Doesnt show up in the list. is it compatible? If positive, What size sim card do I need? Thank you

EXPIRED

Will Public Mobile Offer "Unlimited" Data Soon? Lucky Mobile has it....

Lucky Mobile now allows you to continue using data at reduced speeds of up to 128 Kbps for email, light browsing and messaging at no additional charge once you have exceeded your allotted 3G data. Do you want Public Mobile do the same soon? If you wa...

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