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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

keeping my moms home phone number

Resolved! keeping my moms home phone number

Hi folks, My mom is elderly and she wants to cancel out bell home # since it cost $70 for a home phone these days, so I was wondering if i cancelled the home phone would I be able to get my mom on a public mobile plan and get to keep her original ho...

Resolved! Public Mobile took too much money from my account

This was the second month I've had my prepaid phone. I set up my account and credit card in order to top up my minutes of $40.00. It kept saying that my card provider couldn't issue the payment. I knew that was incorrect so I kept trying. Next thing...

Does the moderator team actually read the tickets?

Sent a Koodo phone and from Public Mobile when purchased online. First phone was already wiped and ready for use. Seems this one is wrong!

Resolved! Can't Receive inbound calls

i just ported into PM on 30th June.outbound calls are working for me with the ported numberinbound calls are not workingtext messages are not working as well. how do i get this sorted ?

Resolved! If i buy a new unlocked phone that is fully paid can I just put my public mobile sim card in it?

I have a LG Q6 and i wanted to buy an unlocked Pixel 4A!

Resolved! 6GB Data add-on not credited

As per new activation offer on 22June 2021, additional benefit of 6GB data add-on hasn't been credited to account.Can you please advise, when will it be credited?

unable to send local picture message

Hi, I hardly use community or even my phone plan. Have 2 issues, appreciate your help; 1) at the time of sign up last year, I received a 3GB data which was supposed to not expire. Never used it. I don't see it in my Plan any more. 2) I am trying to...

Resolved! Broken phone - suspend account?

My phone is broken I suspended my service with the lost/stolen phone option until I get a new one... will my credit card still be charged on autopay? Alternately If I take off autopay while my account is suspended will I get docked when I turn my ser...

Phone not sending or receive calls

I need a mod asap

Resolved! charged my card 5 time how do i apply for a refund

when trying to get set up it never gave us a confirmation number that it charged are card so kept trying to get it set up it charged my card 5 time 40.25 how do i get a refund as it not crediting me off my account it billed my card again for the mon...

Resolved! Plan change

Hi All, My plan cycle just passed 7 days ago, now I feel the need to change the plan from $15 > $40/50. Will I be charged on pro-rated basis?

Resolved! How can i reactivate my Public Mobile Phone Number and Account?

I registered an account 2 years ago, and I couldn't pay the number after the pay date for personal reasons. A couple of months ago, I tried to log into my account again, but it didn't work. After some research, I learned that it's because my account ...

Mes données ne fonctionnent pas!!

cell reception

My wife uses Telus. I am Public. They both use the Telus network. She receives better reception in rural areas then me. Why? Shouldn't they be the same?

Is the Samsung Galaxy A32 5G compatible with the Public mobile SIM card?

Resolved! Is the Samsung Galaxy A32 5G compatible with the Public mobile SIM card?

I wanted to know if it is compatible as I recently ordered that specific Samsung model. If you know of this, please let me know. thank you.

Resolved! GPS tracker

I am looking into getting a GPS tracker watch for my son. It can take a SIM card. Will a public mobile SIM work with these?

Resolved! Blackberry 9900

Will this phone work with PM

Resolved! How to transfer existing number?

Moving from bell to PM. In the sign up process when I enter my existing number it says: ‘Please enter a valid Canadian phone number’ My number is valid and a Canadian number. What am I doing wrong?

Resolved! Cannot pay my bills

Hey! I started the service last month and today I am due for the bill. I tried to input my debit card information and when I try to pay off the balance, I get an error message that the system cannot register my card information. I am definitely conta...

Resolved! pre-authorization payment is not process and account suspended

Hello, I have two lines i'm paying on Public Mobile. I am paying with the same credit card. One payment top up without issues but this one always have issues topping up sometimes. Now it wouldn't even let me top up and my mom's number is suspended. I...

I was enjoying local FM radio with NextRadio. Now NextRadio doesn't have access to my receiver!

Activation Failed Halfway Through and Account Not Created

Hello, I tried to activate a sim card and transfer my number to a new public mobile line. I filled out all of the information for each step of the activation process, all the way until finally submitting it and then as a final box with checkbox anima...

Resolved! Will rewards $$$ stay if I lower my plan?

Hi, My wife and I we are currently on $40 / month plans. I get $5 and my wife $7 monthly rewards discounts. Hence we are paying $35+tax and $33+tax a month. If we change our plans to $15 or $25 plans will we still get our current rewards discou...

problem in receive calls and message

hello I have problem in receive calls and message

Resolved! Paying Before Due Date?

I am on AutoPay, but I have already used all of my data included in my plan. I want to renew my plan now to get back internet, how can I do it?

Re: "Plan expired" ???

This is the second month I received his notification- nothing wrong with my cc and it won’t let me manually add it. So frustrating when it worked the first two months

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

keeping my moms home phone number

Resolved! keeping my moms home phone number

Resolved! Public Mobile took too much money from my account

Does the moderator team actually read the tickets?

Does the moderator team actually read the tickets?

Resolved! Can't Receive inbound calls

Resolved! If i buy a new unlocked phone that is fully paid can I just put my public mobile sim card in it?

Resolved! 6GB Data add-on not credited

unable to send local picture message

Resolved! Broken phone - suspend account?

Phone not sending or receive calls

Resolved! charged my card 5 time how do i apply for a refund

Resolved! Plan change

Resolved! How can i reactivate my Public Mobile Phone Number and Account?

Mes données ne fonctionnent pas!!

cell reception

Is the Samsung Galaxy A32 5G compatible with the Public mobile SIM card?

Resolved! Is the Samsung Galaxy A32 5G compatible with the Public mobile SIM card?

Resolved! GPS tracker

Resolved! Blackberry 9900

Resolved! How to transfer existing number?

Resolved! Cannot pay my bills

Resolved! pre-authorization payment is not process and account suspended

I was enjoying local FM radio with NextRadio. Now NextRadio doesn't have access to my receiver!

I was enjoying local FM radio with NextRadio. Now NextRadio doesn't have access to my receiver!

Activation Failed Halfway Through and Account Not Created

Resolved! Will rewards $$$ stay if I lower my plan?

problem in receive calls and message

Resolved! Paying Before Due Date?

Re: "Plan expired" ???

Cancel public mobile as I have joined telus

Charged twice in one month

New credit card, but can't find a way to resume se...

Port my number out from PM but services on hold

Public Private IP confusion