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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Porting complete but SIM cannot connect to network

Hello, I've just ported my number from Call Centric (a VoIP provider). A representative from Public Mobile called to confirm the company name and advise that the port would complete on Wednesday (today is Friday). On Wednesday, as expected, I receive...

Resolved! Promotion missing!

Hello, my 3GB promotion disappeared from my account recently! Where did it go??

Change to a specific number

Hi there, am I able to change to a specific number? I've looked through the options dozens of times in the "change my number" section. I was one digit off one time!! It would be great to be able to type in the number that I want to see if it is avail...

Resolved! How to get the receipt for the payments made?

Transaction History page is not showing the exact amount deducted. It does not have the tax and processing fees information. I need the information for reimbursement purpose.

How do I get someone to help me?

I have been trying for 4 weeks to get answers to my questions. I have sent out messages for help. I get a reply from an agent asking me to verify my account. When I respond to all the questions no one answers me after that. I have multiple messages i...

OTP from Facebook is not working after porting from Fido to Public Mobile

Hello there,I can not receive any OTP short codes from facebook after porting from Fido to Public Mobile. I need help so that I can get my otp codes again. My cell number is 604-900-9091.Thank you

Resolved! i can not top up my vocher

why i CAN NOT TOP UP MY NEW CODE

Pay by vocher

Hi I have a vocher but every time I try to pay by vocher it does not accept it. Can someone help me please. I had the same problem last month. Thank you Naz

Resolved! Is the Google Pixel 6 compatible?

Is the Google Pixel 6 compatible with public mobile. My IMEI isn't compatible with freedom so I'm wondering if it might be compatible with public. I'd appreciate any help. Thanks!

confirmation text

I am trying to open up a account. When I populate my phone # it will not send me a confirmation text to my phone.

Can't receive calls from my girlfriends cell number

I can call her but she can't call me/not have it ring on my phone physically.

call quality

receiving end cannot hear me?

Resolved! Password nor working

Hello, How can i open my account under my email [email protected] because i need to upgrade my connection but i forget my password and security questions, can you call me to my phone xxx xxxx. Edit by Dunkman: removed personal information

Resolved! 11Automatic monthly payment - date issue advanced every month

I starter my account on 25th of the month a while ago, why is the payment talen EARLIER each month: for ex. 10/18/21, 11/17/21, 01/16/22, 02/15/22, 03/17/22.What is the explanation for this "mobile" avcounting method?

Resolved! second sim

Hi there, I want to refer my wife to PM, I wonder if I can use my account for 2 Sim cards? or she has to make her own account.

Resolved! Scammers sending messages to Public Mobile Community/Private Messages

Hi everyone,Every 2 days I get a scammer message as follows:"Over $350 per day! Online work from home! Paycheck every day! Work remotely from the comfort of your home and receive your paycheck every day! No experience needed, no boss over your should...

Account suspended due to expired credit card

My account has been temporarily suspended due to expired credit card. Unable to find a way to enter new expirey date.

Resolved! Status of account

I ported out yesterday. Want to know the balance on my account.

Sim for US

Resolved! Returned Phone

Hello, I have returned my phone which I bought from PM. I have asked for a replacement. It's one week since it has been delivered to the return address. How would I know the status of my replacement?

Resolved! locked out of my account

I can't login to my account. It says "Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance."Do you know how to contact them.

Dropped calls / horrible reception GTA

The past 3 weeks I've been experiencing terrible reception. I've never had this issue in the past 2 years using this service, it just started happening often in the past 3 weeks. I would drop down to 2 bars regularly. A few calls dropped, but most ti...

Resolved! Help me to get back my accy

Hello i cant login to my account. Either the user name is not working or the password reset option. I’m so confused need help to login . Please let me know how can I do rhat ? thanks

cant migrate number from lucky mobile to public mobile

Cant make calls

Im having trouble making calls to a 639 area code which is new in Saskatchewan i dont have an problem phoning the 306 area codes in Saskatchewan any help out there

Slow data

Any chance anyone can help me how to improve the data on my phone? i can’t even watch a video without it stopping ever 5 seconds and searching takes forever. It’s always been like this and now tempted into looking for another plan

Resolved! Roaming within the U.S.A.

I suppose that the 10 days//20$ option (calls + SMS + 250 Mo) does mean that the voice calls AND the written SMS are unlimited?Who can confirm?Thanks in advance.

Roaming US

I purchased funds but it wouldn’t let me purchase roaming. The “buy add-on” button doesn’t work

Resolved! my sim card didn't work

Dear sir/madam, Today, my sim card didn't work and I can't make the phone call & receive the call.It show me No service with sim card. Please help me.

Resolved! Did not receive $2 after registering autopay

I had selected autopay when active the phone and In my self serve account, it also shows currently autopay is registered. However, regular fee plus tax is charged without $2 discount and for next cycle, it also show regular fee. Please help, thanks

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