Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am an existing customer, if I switch plans will I be forced onto the new points system and lose my rewards?
Us roaming package talk and text is not listed in add on menu. I’ve purchased this several times previously. It has expired on my phone and I need another 10 days, but it is not in the list of options to buy.
SO i went to opt in to the new point program but i didnt finish reading the page and now i want out because i dont want my bill to be more. How do i do that?
As of now i have'nt get my referral fee and 10.00 to my friend credit.
Tried to activate a new SIM card.also had a referral and special promo code.did not get a confirmation email or am able to log into my account, it did charge my credit card though. How do I fix this? Or will it fix itself in a few hours?
Hi,I have been using Public mobile for a while. It was working well for me until March 16, 2021 network changes. I can use the text feature, and my mobile data, but can't make a phone call. I am not sure if I am not able to make phone calls because m...
I real appreciate any advice. Thank You Members. Jake
Hi I switched to Public Mobile but my previous provider never received any porting request from Public Mobile therefore they are not able to release my number from their end. Currently I can't call out and receiving text messages. Is there any agent ...
Hi, I am not recieving text from one particularly person at the time they send the message and then will get a ton of there message at once later. We are both public member and I dont have this problem with anyone else. Or all the time with this one....
i try to call China but looks not working, not sure how to make long distance call to China. as my accout has 500 mintues international long distance call.
I got the SIM card and register on line to finish the activation, then install the SIM card into my IPhone 7 unblocked phone, after several minutes, a message shows 'iPhone is not Activated', contact your carrier if this it really difficult to activ...
In late December I created a new account for a family member and referred to my account, but referral bonus does not show. At that point there was even 6x$5/month bonus extra, but even the regular $1/month did not not show up. I did this in past with...
@darlicious @gpixel It is quite a good string…..no 0,O,I or 1.
Hi, How do I add a promo code after I sign up with Public Mobile? I forgot to add the 'refer a friend code' when I activated my account today. Please help, I'm not able to contact a moderator. Thanks!
Hello, just changed over from SaskTel to PM. Answered the SaskTel message requesting the transfer with yes, however, incoming calls and texts are not coming through. It's been more than 8 hours. Tried turning off the phone, taking out sim card, and t...
Greetings,I contacted customer support to help me follow the process laid out in how to transfer a number. Public House did confirm that the number was transferred to them successfully. I rebooted the phone with the public house sim card once the ...
I am an old customer and accidentally switched to PM's new points program (from rewards program). Is there a way to switch back? The new program is a huge downgrade.I have all my points intact (didn't spend them) Thanks
A few weeks ago, I could not create a submit ticket and on the new Public Points launch day, I could not login to the "My Rewards" system. Yesterday, I figured out the reason why. 1. Login to "My Rewards" problemPM is using two different servers to...
So we have:New Community formatNew My Rewards loginRevised My Account. Don’t ask PM to go back to what it was,,,,,,but fix what it is.Kept it pure....no stories please. Ie.Community1. Take a Survey should NOT pop up during a post or reply entry. M...
I just got a new public mobile SIM and number. During activation I attempted transferring my old number from Shaw Mobile. However, when I was doing this I discarded my Shaw Mobile SIM so did not receive the porting text. When I contacted Shaw they s...
Why does the “Take a Survey” pop up when you are in the process of typing a post or replying to one? Its a PITA
Newly signed up. iPhone SE 2020.Single written texts send and receive fine. Group texts I can send but not receive. mms is on , iMessages is on. apn setting says isp.mb.com. cell data option is lte . I turned on data. restarted phone. Everything...
Joined a month ago. Reviewing my usage, noticed that all activity is listed in EST. I am in BC, ( PT ) which is 3 hrs behind. Thanks.
My account is up-to-date I was charged on January 18 and again on January 20 but I cannot access my phone or data
Hi. I'm wondering if anyone has joined public points yet? If so, could you please answer this for me? Do you need to accumulate a minimum number of points before redeeming them? For example, can you redeem 2 points/month to maintain the equivalen...
Does the 500 minutes allow u to use the phone in the States or do u have to purchase the roaming add-on which never seemed to work?
this is for the moderators? So uhm today I can’t even access my data when I’m out of the house and everything and it says I’m on 3G when I should be on LTE? It usually says LTE not 3G and I know my plan is a 3G plan. But it should be able to work and...
CS_Agent
I have a second account and I cannot recall the email.
