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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can’t access account

My son is not able to access his account with his email. How can he access his account? Can he use his phone number?

Resolved! I can't find the Blu Studio Mini 5.5 Phone on here

Does anyone know if the Blu Studio Mini 5.5 is compatible with Public Mobile?

Resolved! Friend Referral Code and Promo code

Hi all, I am at the last stage of Activation, and I need the two codes: Friend Referral Code and Promo code can anyone help, please? Saboora

Request port in my number

Hi I have register with Public Mobile last Thursday however my old cell provider did not receive a request to have my number transfer with them. This is causing any call to come in to go straight to my old provider voice mail so I can not receive any...

Resolved! Account is not active even after making one time payment

Hi there So my account was set up for auto pay, but then my credit card expired. I forgot to update before the next bill date. SO i went in and updated the credit card info and i also made a one time payment. However the account is still not worki...

Public Service Announcment - public mobile no human support

This is a public service announcement that hopefully will get picked up by the search engines to warn off people who may get duped into subscribing for this service. NO HUMAN SUPPORT. They do have this "support" community, full of users with Stockho...

More is Merrier 2GB Free Data - Expired?

Resolved! More is Merrier 2GB Free Data - Expired?

Hi Community! I had the more is merrier 2GB of free data promo applied to my account in January of this year and there was no mention of it expiring. It has since dropped from my account (a while ago, few months, at least). Does anyone else still hav...

Data

What is the best plan

Moderator: renew my account early.

Resolved! Referral Code

Does anyone know if I’m allowed to or if it’s safe to share my referral code publicly on the PM community or on social media? I don’t want to end up having my account restricted or something lol.

Invalid SIM Card

So, recently, my phone crapped out and I had to switch to a new one. However, when I inserted my Public Mobile SIM Card (that had already been activated in another phone) a notification popped up that said "Invalid SIM Card: Network locked SIM card i...

Resolved! I'm about to sign up. Anyone got a referral code?

Do I get a bonus for using it too?

Options after 90 days of service inactivity

Was stuck outside the country due to COVID regulations and unable to activate the service on time, it's a week past the 90 days of inactive service. I would like to activate my service now but I can't login to my account. I understand the rules about...

Port mobile no. I do not have service at present. How can I transfer my no. ?

Port mobile no. I do not have service at present. How can I transfer my no. ? I have requested for the transfer of my Mobile no. to other provider but I can not receive service so How can I do that ?

Can't make a payment

Resolved! New member

As a new member of the community, what’s the best way I can go about informing myself about PM, so that I can help others do the same?

How do I swap my sim card?

Hi, I'm trying to swap my sim card to the new one I ordered (old one is still functional but damaged and I wanted to get this done while I'm swapping to a new phone anyway). Apparently this is basically impossible to do, if you go to self serve it sa...

Phone Network Locked

Hi there, So my wife's phone fell into the toilet... We managed to get a used phone (a Samsung) off Facebook Marketplace for pretty cheap, but it's network-locked. We phoned the previous provider that the previous owner had been a part of, but they ...

Data woes

Why won't my data cycle renew even after I've paid for it? I've tried restarting my phone and I've also tried removing my sim card for 5 mins and then putting it back in and nothing helped..

Phone won't receive texts or calls

Resolved! Phone won't receive texts or calls

My phone won't receive texts or calls today. It goes straight to the voicemail I set up with public and then does not notify me of the voicemail. Everything was fine yesterday.

Resolved! Open another post to activate the USIM for public mobile

Hello, I tried to transfer my phone number from virgin mobile to public mobile last night but it didn't work. After I finished the activation from public mobile's website, I got a message from virgin mobile asking me to confirm that I will transfer t...

Resolved! Added new credit card-phone still not working

I added a new credit card to my auto payment plan but my phone is still not working. Please advise.

Phone Compatibility

Is iPhone 12 compatible with Public Mobile?

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Can’t access account

Can’t access account

Resolved! I can't find the Blu Studio Mini 5.5 Phone on here

Resolved! Friend Referral Code and Promo code

Request port in my number

Resolved! Account is not active even after making one time payment

Public Service Announcment - public mobile no human support

More is Merrier 2GB Free Data - Expired?

Resolved! More is Merrier 2GB Free Data - Expired?

Data

Data

Moderator: renew my account early.

Resolved! Referral Code

Invalid SIM Card

Resolved! I'm about to sign up. Anyone got a referral code?

Options after 90 days of service inactivity

Port mobile no. I do not have service at present. How can I transfer my no. ?

Can't make a payment

Resolved! New member

How do I swap my sim card?

Phone Network Locked

Data woes

Phone won't receive texts or calls

Resolved! Phone won't receive texts or calls

Resolved! Open another post to activate the USIM for public mobile

Network does work.

Change my VISA

Registration for auto pay

Resolved! Added new credit card-phone still not working

Phone Compatibility

Moving to Public Mobile

Physical SIM to eSIM - Swapping Phones

Update address

Text usage history not current

Error on plan description $34 unlim reduced speed ...