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Multiple users under 1 account

evabc
Great Neighbour / Super Voisin

Hi everyone, 

 

I'm thinking of signing up online, but am having a lot of difficulty figuring out access to "My Account" if I have more than 1 user (phone number) on the account. The idea would be similar to a family plan. If it makes a difference, we already have our phones, and only need plans. Please help!! 😰

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Accepted Solutions


@evabc wrote:

Hi everyone, 

 

I'm thinking of signing up online, but am having a lot of difficulty figuring out access to "My Account" if I have more than 1 user (phone number) on the account. The idea would be similar to a family plan. If it makes a difference, we already have our phones, and only need plans. Please help!! 😰


Sorry, but you can't have more than one phone number per account.  Each phone number is in a seperate account and must have a seperate login.  The system shouldn't even have allowed that.  Did you actually use the same e-mail for each one?

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6 REPLIES 6


@evabc wrote:

Hi everyone, 

 

I'm thinking of signing up online, but am having a lot of difficulty figuring out access to "My Account" if I have more than 1 user (phone number) on the account. The idea would be similar to a family plan. If it makes a difference, we already have our phones, and only need plans. Please help!! 😰


Sorry, but you can't have more than one phone number per account.  Each phone number is in a seperate account and must have a seperate login.  The system shouldn't even have allowed that.  Did you actually use the same e-mail for each one?

dust2dust
Model Citizen / Citoyen Modèle

You can't get there from here. Each account is standalone. Unique sim, unique number, unique email address. You can pay them all with the same card though. But watch out for the same renewal day.

evabc
Great Neighbour / Super Voisin

We're looking into parameters of your system. Thanks @computergeek541 !

hTideGnow
Mayor / Maire

HI @evabc   sorry, no  You cannot

 

Just create another email address and use that for your second account.  PM system here is simply, they don't tie accounts together. 

JL9
Mayor / Maire

No family plan or multiple users under one account. While there is no break in price if more than one person is on PM, the prices and rewards themselves make it an attractive and cost effective option