Sign in to My Account

[SElaineG]

Cannot sign in to My Account. Tried to change password many times, still not able.

[esjliv]

@SElaineG 

Have you ever created a self serve account before, if not you can register for one here:

https://selfserve.publicmobile.ca/self-registration/

If you have created a self serve account and you are having issues logging in, try clearing your browser's cache, or try a different browser or device. Opening a tab in incognito mode may help as well.

Also, too many failed attempts may temporarily lock your account access. So wait 15+ minutes before you try again.

[JL9]

Have you tried the forget passwork link? That is probably your last option before just connecting with a CSA to get back into your account and update your login info

[Meow]

If you cannot sign to your account and change password does not work for you, contact agent for assistance.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent