How to unlock account

[Fecriozdemir410]

How to unlock account 

[esjliv]

@Fecriozdemir410  - if you locked it from too many failed attempts...just wait, for at least 15 minutes.

Then try again, and see some other's posts with some helpful tips.

OR, have you been in suspended/nonpay status for over 90 days, or have you ported this number to another provider?

If so, you lost your account, phone number and access to self serve.

[JL9]

For clarification did you try to login in too many times? Or are you referring to a suspended account?

[dabr]

Try clearing cache/cookies and use incognito mode or even another browser if you know your login information.  Otherwise you need to contact customer support for a password reset.

[Meow]

1. Try forgotten password

If it does not work, contact agent for assistance

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent