I need to speak to a mod

[Leblanc17]

I need to speak to someone who can change my email or password. Kinda redundant that there isn't a contact phone number and I have to wait hours for a response. 

[Triguy]

PM does not have a call center.  You will need to submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[BeachNBeer]

Public Mobile has no call center that's why plans are cheap as it is a third tier provider. Everything is done online.

To reach them click the question mark on bottom right to open a ticket with the chat bot or write to them via private message at this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[esjliv]

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@Leblanc17 wrote:

I need to speak to someone who can change my email or password. Kinda redundant that there isn't a contact phone number and I have to wait hours for a response. 

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If you put in a ticket as shown above...In the meantime, is there something we (the Community) may be able to help you out with?

[esjliv · Accepted solution]

Only online support here.

To contact the Moderator_Team, there are two ways to reach them:

1-Click the question mark on the bottom right hand side of your screen to talk to SIMon the chat bot.

https://publicmobile.ca.ada.support/chat/

OR

2-Contact the Moderator_Team via private message using this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437