12-05-2024 05:09 PM
The chat bot links you back to this community, you can’t seem to speak to anyone.
12-05-2024 06:00 PM
@Drew88
It depends on when you ported out. If you ported out a day before your renewal date then you won’t be charged for the following month bill.
But if you ported out a day after your renewal date then of course you will be billed for the rest of the month.
12-05-2024 05:29 PM
This should not happen as porting out Deletes your account immediately.
Open a ticket and ask for refund and explanation why this occurred.
It will be nice if you come BACK here and provide agent's explanation and clarification.
12-05-2024 05:11 PM
hi @Drew88
if you cannot get to support ticket using Chatbot, then use the direct message here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
