SIM card not received after 11 business day

[Achilles-jean]

Hi，

like mentioned inthe title，it's been 11 business days since i orderred the SIM card and enrolled in your service，but i have not yet received anything，my card is already debitted for the fees 

Any help solution or refund？

[Achilles-jean]

ok，in this case i will go get a sim card from telus store and request a refund on extra cost，thank you

[CharlieWhisky]

Due to the recent Canada Post Strike, delivery times for new Public Mobile SIM card orders may be temporarily extended while Canada Post clears its backlog of deliveries.

Please allow up to 15 business days for your SIM card delivery. If your order has not arrived within this timeframe, please contact a Customer Support Agent.

If you need a SIM card more quickly you can purchase one on Amazon or find one at your nearest store.

You can use the orange chatbot icon on the lower right to open a ticket.  Type submit ticket and select Contact us A Public Mobile customer support agent will help.  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

You can also send a private message with this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_agent will reply to your Community inbox within 2 to 4 hours.

[softech · Accepted solution]

@Achilles-jean 

https://productioncommunity.publicmobile.ca/t5/Get-Support/Important-Update-SIM-Card-Delivery-Times-...

Due to the recent Canada Post Strike, delivery times for new Public Mobile SIM card orders may be temporarily extended while Canada Post clears its backlog of deliveries.

Please allow up to 15 business days for your SIM card delivery. 

if you need one urgently, buy another sim card from local telus/koodo stores or Amazon and ask PM support to reimburse the extra cost