Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi, I need proof of residency in my province for ID. They asked for a piece of mail from my service provider (phone). I use Public. How do I get a paper copy of anything (Bill, statement, invoice, whatever, I need something for proof). Thank you so m...
Hi. My current plan is the $35 plan. On the 27th my plan renewed and the $35 came out. My phone just stopped working for phone calls so I checked my account. When my plan was to renew they took $15 and left the other $20 in my account. So it gave me ...
Went on a cruise ship from Vancouver to Alaska, July 23rd. Purchased $20 US Roaming but it never worked. Always No signal anywhere in Alaska, example Juneau, Sitka, Ketchikan. I thoroughly checked my phone settings, they were all good. I power c...
My monthly account expires on the 5th. I just got a notification that it will expire on the 3rd of next month (August) without payment. Why has it been moved to the 3rd? I've always paid in the fourth. Mike
I have a public mobile number and I would love to make calls to the Bahamas what do I do I did an add on already for $15 but no calls were going through! Can someone tell me what to do please.
So, have not had an issue with my plan on 3G data. Everything has worked fine and I have had no issues with the speed of 3G data. I get an email advising that data got better with 4G 30x faster. Since that email, I have had nothing but issues with my...
hello, how do I cancel / close my account with the community? I don’t have an account anymore with Public and I moved in USA so I don’t need it anymore. Thx.
I do not have access to the email that I set this phone up with nor do I know the information and I’m wondering how I can log into my account so I can change my plan
I hate these texts. I've submitted a ticket every month since I started with Public Mobile to ask them to fix it. If you're also annoyed, please submit a ticket. We need a critical mass of tickets for them to take notice.
I am currently down in the USA. Before I left Canada I purchased a 10 day USA roaming package. It was activated and worked very well. The 10 days have past and thus my USA roaming has ceased to work. I have purchased a second 10 day USA roaming packa...
I cannot sign into my account to update my credit card info. I need to pay my bill in the next 24 hours or I am assuming my phone plan will not longer work. I have reset my password a number of times. When I go to sign in following, it says my userna...
If I don't use all of my data, will it rollover or expire when the next billing cycle starts? My question is regarding the data that comes with my plan, not add ons.
I recently upgraded to the 6gb 4G package to start immoderately as of yesterday but I’m still getting the slow reduced speeds. I tried resetting network settings and restarting the phone. No difference. Any ideas?
I want to create an online account and get my account number - i forgot my pin but have the simcard in my phone, simon says I have to contact public mobile to register or reset my password - went to store no one could help me - can some one please fi...
Hello. Either my account isn't working (claims of suspension) or other problem(s) might have occurred. Please advise why I can't use my cellphone to call people when the payment was accepted and added. Thank you.
