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Re: Double charged

AhmadIB
Great Neighbour / Super Voisin

They charge  $25 auto renewal   and $15for 1GB  addon even i didnt apply for addon

4 REPLIES 4

kb_mv
Mayor / Maire

@AhmadIB wrote:

They charge  $25 auto renewal   and $15for 1GB  addon even i didnt apply for addon


@AhmadIB 

How to Open a Ticket / Contact Moderators

1. Click Chat Bubble and type "Open Ticket"

2. Click "Contact PM Support"

3. Select "Account Specific Question"

4. Click "No, I Need A Human Now"

5. Select the link "Click Here To Submit A Ticket"

6. This opens a new window. Log in with Community Account NOT your self serve. Follow prompts.

Luddite
Oracle
Oracle

@AhmadIB  Always best to begin your own topic.


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

kselmak
Mayor / Maire

@AhmadIB if you didn't use the add-on you can contact moderators and ask them to revert the charges and remove the add-on and to look into what happened

Anonymous
Not applicable

 @AhmadIB : Do you have service? Can you call/text/internet? Would someone else have access to your account and decided to add some data?

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